sharkninja.com Reviews
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1.7 / 5
Average user rating
1180
Total reviews
Why these reviews matter
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sharkninja.com Reviews
Read real experiences from customers of sharkninja.com.
Brands may not incentivize or pay to hide reviews.
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Doreen Bezodis
April 9, 2026
Had a replacement vacuum that also…
Had a replacement vacuum that also needed replacing as they couldn't supply a spare part, I have multiple sharkninja products that have needed replacing but on this particular occasion I came up against a brick wall. Yes it's will return faulty product but I don't have a box, "any box will do" but I haven't got a box, "try and find one" should I troll the streets looking for one, can I return.it in the box you send the replacement in? " no we don't do that" but you did when i needed to replace a kettle, so what is the problem? "We don't do that" 3 emails later to the leader of Customer Service and still no reply i have given up, will NEVER buy another product from this company whose products seem to go wrong all the time.
Clyde
April 2, 2026
keeps going to no go zones
keeps going to no go zones will not keep mapping
Graham Burnett
March 31, 2026
Shark doesn’t like to refund for their faulty products
Dogshit. They don’t care at all about the consumer that they feed on. Pump out a bunch of useless crap and when it fails. State you don’t have a 5 year warranty. God forbid they stand by their word. Parasites.
Shawnee Bro
March 26, 2026
2 deliveries with a week between, not carbon neutral
I would give them a zero if I could.I had ordered the Shark hairdryer with attachments bundle. I realized I had clicked a wrong attachment right after I purchased. Within that same moment, I emailed customer service to ask if they could modify my choice to the correct choice (no price different). I ordered at 900pm and heard back from them first thing in the AM. They told me it was too late, it was already shipped. I just accepted it, but I was also annoyed as my request wasnt that complicated, it had not shipped yet or even been picked yet because you get emails telling you they are, and there was no one someone picked and shipped my order overnight when the place would have been closed. So, I emailed them back, said forget about it and asked if the other attachment could be purchased separately, I wasnt seeing a way to on my app. Well, never heard back from them. This was 4 days ago.I thought, well whatever, originally my mistake. The shipping was quick but imagine my suprise to find a box that says 2/2. I open it, no hair dryer. Just attachments. So, I thought wtf? I checked my emails and noticed they did send me 2 tracking #. Lets face it, none of us look at these crazy long numbers to notice that a double text at the same time means two shipments. I just figured it was normal mobile phone silliness, not two different shipments.I checked the status of the first box. Still in Melbourne. Not expected for 7 days from now. Why? Why could you not just get a bigger box and ship them together? How is this method of two deliveries and two boxes "carbon net zero delivery"? Its not like the entire shipment is big or heavy.
Steve McMahon
March 23, 2026
Awful customer service! Zero stars if I could.
Returned 2 items and only received a refund for 1 item. I didnt realise and placed both items in same box when I should have used 2 boxes. But, they have still received both items. Now refusing to refund me because I only used 1 box. I have spoken to my payment provider who have raised a second dispute with Shark today asking they refund my money. Disgusting company. Will never use them again!!
Nicola Willis
March 18, 2026
left a 1* as had to rank it
left a 1* as had to rank it, but overall service is awful. ordered and paid for a cordless vacuum. notified it was on route, then notified it's held up for days in depot and each day saying it'll be delivered the following day!! . then checked app to say it was being returned. contacted customer services who said when this happens automatic refund issued, although no notification if this and no refund. changed plans for 3 days awaiting delivery only to get no item and no money. they state they can't resend item and I have to wait 48hrs for someone else to contact me. so next day delivery is a joke. I thought buying direct would avoid issues but very disappointed in the service and wouldn't recommend, unless you want to be out of pocket
B Jacobs
March 12, 2026
Horrible!
I would give in the negatives if I could!I purchased a Shark robot vacuum as a holiday gift for my mom back in October. Within a few weeks, the vacuum completely lost suction and had to be replaced.The replacement (#2) worked for a few days and then started glitching and disconnecting from the app. After multiple calls with support, remapping the house several times, and troubleshooting over and over, they finally confirmed the unit was defective and told me to return it.At that point I explained that I was about to receive my third robot in two months and asked for an upgrade due to all the issues. After pushing back (their first “compensation” offer was extra mopping cloths!), they finally agreed.Robot #3 arrived, I mapped the house again, and then it started beeping with an error saying there was an obstruction on the base preventing it from leaving the dock. There was nothing there. I followed every instruction support gave me and checked the base repeatedly, but the issue never resolved. Their final answer: the unit is defective again.Because of this, I have to physically lift the robot off the base every time just to use it — meaning remote cleaning and automatic washing are impossible.Now they are sending robot #4 in four months.Safe to say I’ve learned my lesson: No more Shark products.
Mr F Saldanha
March 12, 2026
AVOID
AVOID! Appalling customer service no response to messages.
Meg
March 9, 2026
Excellent customer service!
I am not saying the low reviews are fake, however I had an amazing experience with Shark Customer Service in EU. My iz300 Shark broke down after 3 years of use and I wrote to the Customer Service to uphold my guarantee. They have been very quick and efficient in communications, but mostly very supportive in explaining every step over and over again to me. I got a new hoover and an extra battery, so I don't have to stop cleaning mid-room if the battery goes of. I am 100% satisfied.
Dan Williams
March 4, 2026
I bought the SharkNinja neverstick 12-piece set
I bought the SharkNinja neverstick 12-piece cookware set five years ago. Their warranty is for 10 years. I sent them pictures and the they agreed to replace two pots and three pans after just five years. Except they are not. They keep just saying the items is not in stock and please wait 4-6 weeks. It's been over two MONTHs. It's not a warranty if you don't honor it. Never by SharkNinja!
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