shoecarnival.com Reviews
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Join 273+ users reviewing Shoe Carnival. Read verified ratings and real customer experiences on shoecarnival.com before you order.
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2.2 / 5
Average user rating
273
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for shoecarnival.com.
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shoecarnival.com Reviews
Read real experiences from customers of shoecarnival.com.
Brands may not incentivize or pay to hide reviews.
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Tim McKenna
March 7, 2026
Jennifer at the Maplewood location in…
Jennifer at the Maplewood location in St. Louis went above and beyond to assist my daughter to get her online order processed!
Majeedah
February 1, 2026
Item Not Received, Refund Refused
I am extremely disappointed with Shoe Carnival’s handling of my order.I placed order #815152321, was charged in full, and never received the item. Despite this, customer service claims the package was “successfully delivered” and has refused both a refund and a reshipment, offering no meaningful proof of delivery or resolution.I thoroughly checked my address, confirmed with everyone in my household, and contacted neighbors. No package was received. Shoe Carnival’s response was essentially, “It says delivered, so we’re done,” leaving me without merchandise and without my money.This experience feels careless and dismissive of the customer. When a company takes payment but does not ensure the customer actually receives the product—and then refuses to help—that is unacceptable.I am now forced to dispute this charge with my bank and escalate the issue further. I would caution others to be aware that if something goes wrong with delivery, Shoe Carnival may not stand behind their order
L Hall
January 23, 2026
Great experience ,
After reading these review's, I was concerned about my order. I accidentally ordered the same pair two times. Knowing it was my fault I contacted Shoe Carnival via chat. The AI message sent me to a real person chat.It asked my phone number, three minutes later I received a call from the Manager.She told me she would send a free return label email. It was a great experience ordering and return. The separate shoe order came in 2 days.
Donald Hammond
December 17, 2025
So far I'm getting my item the next day…
So far I'm getting my item the next day after ordering. Now take into consideration that I haven't received it yet and I don't stay far from the mall where it is coming from..I'm o.k. so far, but I might be editing this review tomorrow..we will see
Kim
December 8, 2025
Charges for shipping that’s should have…
Charges for shipping that’s should have been 2 day delivery.product is suppose to be delivered over a week later. Not the first time this has happened. They also have the worst customer service. Very argumentative and constantly talked over you. It was there mistake not mine.
Nicolette Harris
December 4, 2025
They said Doordash delivered my shoes…
They said Doordash delivered my shoes and i am livid
Dalia
November 26, 2025
a scam
a scam! & there's no customer service online or via phone - everything is automated! don't waste your time
Judy Fritz
November 7, 2025
Great first time experience. I would order from them again. I ordered a pair of women’s Kamick…
I ordered a pair of women’s Kamick winter boots. I’m a size 9 wide. I needed a size bigger. They paid my return shipping and I just received my 10s today. It took about 4-5 days for my exchange to arrive. They looked great. I tried them on, perfect fit. I love them and am so glad I gave them a chance. I see a lot of bad reviews on here but my experience was great!!!
Nick Dover
October 24, 2025
Seemless purchseing
Was happy with the checkout process and the product, 5 Stars!
Brittany Noel
October 16, 2025
Do not EVER order from here
Do not EVER order from here. Not only do they send you used shoes but there in the wrong size. There gross and covered in something sticky. I sent them back and they sent them right back to me!!!! Im so over this company not to mention there customer service sounds like a 10 year old girl whos more worried about her nails then customers. This company needs to shut down!!!
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