shoestation.com Reviews
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1.6 / 5
Average user rating
699
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for shoestation.com.
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shoestation.com Reviews
Read real experiences from customers of shoestation.com.
Brands may not incentivize or pay to hide reviews.
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Victoria
March 13, 2026
Purchased a $70 pair of kids Jordans…
Purchased a $70 pair of kids Jordans shoes. Daughter wore them one time and the Velcro loops that hold Velcro together all came undone, within three days of purchase brought them back to exchange out for another pair of shoes and staff refused to exchange them said that they have been worn. I said yes they have been worn, however there’s clearly a defect of the Velcro. She wore them one time I bought them three days ago. Staff then said that, that is just the way Velcro is, I said after a few hours of indoor wear? I asked for the manager two of the women working Caitlin and Krystal then proceeded to give me a number that did not work It was disconnected. when I told them the number didn’t work they Said, too bad that’s the number that we have. I then asked them again to speak with a manager. They said we are the managers. I said you must have somebody above you. They said yes his name is Paul. I asked for his number they said they couldn’t give out his number, i said does he have an extension I can call and leave a message they said no. I said OK, When does he work next they refused, and told me we can’t give out his schedule. I said OK well is he going to be there tomorrow? They said We can’t tell you that. They then proceeded to mock me when I thought that Jordan‘s were a separate brand from Nike and they said no Jordans are Nike. I said OK and then before I left the store they said go ahead call Jordans. I said I thought you said it was Nike and they mocked me. I feel like when you pay $70 for a pair of kids shoes the Velcro should not come undone in one day when the shoes look brand new still and you couldn’t even really tell they were worn at all. I went online and found a phone number for customer service and talked to somebody from corporate and am trying to work it out now. if this is acceptable treatment of customers and quality of product I will never purchase another pair of shoes again from shoe station at Rohan’s in Wausau again. I was extremely dissatisfied actually even sickened by the way, the staff handled it and then trying to tell me that Velcro is supposed to come apart within a day. I would also like to note that I just wanted to return the defective shoes and exchange for a different pair not even cash back.
John Stone
February 21, 2026
I was sent the wrong size shoes, 3 times.
I was sent the wrong size shoes. CS did send out another pair, also the wrong size and charged me for them. They never sent return label like they said they would, 3 times. They "escalated" my complaint to someone who never called back. They are very good at sales. Very, very poor on the make it right for the customer
April Viguerie
February 14, 2026
I went to store #5005 on airline in…
I went to store #5005 on airline in Baton Rouge. I was planning to purchase all black converse high tops. Got a size 7. The man at the checkout rings me up while the lady goes get the other 7. Comes back no size 7!!!!! I had to get a refund on my card and needed the shoes for an event!! Super inconvenient! Do better shoe station
Mac
January 15, 2026
They will constantly take money off you…
They will constantly take money off you and pass on your payment details, I had to change all my bank info which was a nightmare. The address is a poxy house boarded up, SCAM avoid or pay for a long time
Mark
December 24, 2025
Ordered a pair of hey dudes and I…
Ordered a pair of hey dudes and I signed up for free shipping by logging in. During check out it gave us the option for expedited shipping by Dec25th if ordered by 11 cst. We paid the $15.95 extra and today get tracking info wih Dec 26th delivery. I called customer service and was told it was within the 2-3days. I explained I pulled up the same pair to reorder now and it says free shipping with Friday delivery or expedited as soon as Dec25th for the extra fee. Customer service said her manager will not refund my shipping unless it doesn’t arrive on the 26th. The website is misleading and charging extra to get product sooner, but the free shipping gets it one the same day as expedited. First time using Shoe Station and will be my last.
Gail
December 3, 2025
I like the selections
I like the selections, however the prices are higher, you used to be able to use coupons on the weekend and get great deals, but since the store sold to another company the prices are not the way they were.
Marie Rodesillas
November 29, 2025
I received a different pair of shoes…
I received a different pair of shoes than the ones I ordered. I called and emailed the site requesting a return label to no avail. I keep getting the run a round informing me that my email is incorrect so the return label can’t be sent! I am SO disappointed now, knowing, I’ve been scammed out of $124.00.
BILLY hewett
April 30, 2025
purchased 2 pairs of Rockport shoes the…
purchased 2 pairs of Rockport shoes the 1st pair came apart at front . the 2nd part at the heel. Bad shoes, waste of monies. manager would do nothing.
Christopher Smith
December 30, 2024
Rude inconsistent behavior
My wife purchased shoes before Christmas and determined they would not fit like she expected and did not wear them again. We put them back in the box, intent on returning them. With all the Christmas wrapping and such, the receipt was misplaced. The next day, I called and was confirmed they would accept the return for exchange (which was the plan anyhow). Because of a hectic holiday work schedule it took about a week for my wife to have time to go do the exchange and now they are refusing the exchange, being rather rude and questioning her honesty on the exchange. I or my family will never shop here again and pass on this abuse.
Jay Wood
December 10, 2024
This store is the best
This store is the best! They have my size always. When I need shoes, they are close to my home. The entire staff is very helpful and knowledgeable about shoes! There is one employee,her name is KATHY! She is the best!! Very helpful and versatile. She Rocks!. I will be back.
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