shop.com Reviews
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Join 389+ users reviewing SHOP.COM | Market America. Read verified ratings and real customer experiences on shop.com before you order.
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1.8 / 5
Average user rating
389
Total reviews
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shop.com Reviews
Read real experiences from customers of shop.com.
Brands may not incentivize or pay to hide reviews.
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Martinez S
February 4, 2026
First press games are fraudsters
First press games, do not order from.these I preordered a game back in Sept 2024, with the item being prepared for release in mid to late 2025.I've since discovered that the store has stopped sending out orders and it giving refundsI'm having to chase a company through the financial ombudsman as PayPal refuse to help There stance is that the order was was more than. 120 days ago, which it was but nowhere does this have details for preorders, a concept that seems to be lost on his cans PayPal.Very very poor but standard in the UK.
Travis Lowe
January 31, 2026
Shop is part of a scam business
Shop is part of a scam business. They promote scams!!!! Do not use
Jt travers
January 14, 2026
Absolutely the biggest scam enablers
Absolutely the biggest scam enablers. I ordered through golf cart stuff on shop platform, after nine days not shipped after 9 days, emailed, no answer, called, he called back promised it would be sent that nite or the following morning. Well guess what,,, didn't happen, sent another email, no reply again. Shop doesn't have anyway to get your money back. Or leave a review for the crap retailers the rep. Don't use them, go to Amazon.
Rick
January 8, 2026
They represent many scam websites.....
It seems like every other retailer that goes through Shop.com is a scam and frankly I'm tired of having to go through the hassles of trying to get a refund. It always ends up with me having to notify my credit card company. I am closing my shop.com account and highly recommend everyone do the same. They take no responsibility for representing scam companies.
nikole
January 7, 2026
They are unresponsive to critical…
They are unresponsive to critical issues that you have Especially when it comes to fraud. They send redundant useless information on how to delete accounts that were created with deception. The only way you know that an unauthorized account was created was after you make your purchase and you get an email telling you that they saved YOUR CREDIT CARD information on their site. THEN when you follow the instructions to delete the account the site says your account not available try again later THEN they send you another exact duplicated email. STAY AWAY FROM THIS COMPANY they have deceptive practices and NO DESIRE to help you!
Karl Webb
December 11, 2025
Impossible.
Somehow, a vendor recorded my phone number with Shop. Years later, that number got spoofed and I received a new number. I order online and a code is sent to my old phone number. I contacted Shop and was told I can change the number when I sign in. I can't change the number because I need to first enter the code sent to the old number. Shop states they cannot make changes. So, there is no solution and I fear the sent codes will get my accounts hacked.
Melinda Zeppa
December 10, 2025
Awful service
If there was something less than one star, I would use it. Awful service. No status on orders, no way to return items since they don’t even show them shipped. No customer service, they do not answer phone or email. No packing slips to enable returns or inquiries. Awful, do not use.
Carol Putt
November 22, 2025
I love all of the products we have…
I love all of the products we have purchased over the 28 years we have been with this company. Since we have been shopping online with Shop.com, we have earned $3,520.52 in cash from our purchases! We have wonderful results from the Isotonix supplements and the skin care products are outstanding! The OPC-3 product has kept me off prescription blood thinners for years after pulmonary embolisms. The Joint Support Formula has relieved my husband's knee discomfort for years also. All in all, the excellent customer support by individual customer managers who help with any problems you might encounter far exceed the runaround you get with most online shopping experiences. We love Shop.com!
Linda
November 8, 2025
Don’t purchase anything from this site
Don’t purchase anything from this site my Momma ordered an item when it arrived it didn’t even look like the item on the box
Missy Jackson
November 2, 2025
I love Shop
I have been using SHOP for several years and only had 1 issue and it got resolved, I see all the bad reviews, and I am sorry for that however I have zero bad to say about them, I have never had any issues with my products and alot of companies use SHOP for ordering
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