shop.nhl.com Reviews
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1.5 / 5
Average user rating
150
Total reviews
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shop.nhl.com Reviews
Read real experiences from customers of shop.nhl.com.
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Jacques Gosselin
March 14, 2026
To much games in one season
To much games in one season 48 games can be good !Because that we listen less and less like the baseball to Good reflexion
Benjamin Sherman
March 13, 2026
Shirt came with the design crooked and…
Shirt came with the design crooked and off centered by an inch. Emailed them and all they would do is offer 25% off. Can’t exchange. I would hope a company stands by their product more when it chargers $35 for a shirt. The typical $5 shirts I buy normally at Sam’s Club have better quality and return policy…
Jeff Warren
February 15, 2026
Leave it to Fanatics to get the details wrong.
Leave it to Fanatics to get the details wrong. Ordered custom Detroit Red Wings Breakaway home jersey with YZERMAN/19 and the C. Not only did they put the C on the right chest rather than left, the famous Red Wings nameplate type isn’t right either. It’s set in a curve but it’s not the proper arched lettering, even though that’s what the site shows in the mockups. I should have known better.
Consumer
February 10, 2026
Title: Overpriced, poor fit, and final sale — disappointing NHL Shop purchase
I spend $62 on a sweatshirt from NHL Shop. The fit is just off and not true to size, especially for the price point. I was also very disappointed to find out after purchasing that it was ‘final sale’ with no returns or exchanges allowed. For $62, I expected much better quality and transparency. The only redeeming quality is the Tampa Bay Lightning logo, but overall I would not order from NHL Shop again.
Lil
January 30, 2026
The Olympics aren't going to wait ...
The prompt for this review is "What went wrong this time?" The short answer: Everything.The long answer: I placed on an order for a Quinn Hughes Olympic jersey on Sunday, December 14, knowing it would not ship immediately. One month later, I received an e-mail with a "new shipping date" of "no later than 1/29/2026". Today (1/30/2026) I checked my order status for tracking information. The order is still marked "Processing" 32 business days (47 calendar days) following the date it was ordered. If they didn't honor their "no later than" shipping date, why would I believe the "Estimated Arrival: Feb 3 - Feb 9". NHL Shop has had my payment of $236.98 (which I never would have spent if this weren't a gift) for nearly 7 weeks, with one e-mail update saying they "understand (my) frustration". I know I am not alone in this. To add insult to injury, this enterprise is now offering free shipping on orders of $24 or more. If you "understand" NHL Shop, you'll expedite shipping on all of these jerseys and refund the $6.99 s/h charge. UPDATE: The jersey arrived, via DoorDash, at the end of their amended delivery window. When the gift recipient opened the package, the jersey wasn't even folded ... rather shoved into a plastic bag. On removal, it was disappointing to see the poor quality that did was not in keeping with the price tag. A one-and-done purchase from NHL Shop/Fanatics.
Erik Strowbridge
January 18, 2026
Quinn Hughes Team USA Hoodie
Ordered a Quinn Hughes team USA hoodie for the upcoming Olympics. Shipping was earlier than expected, so that was a positive. The sweatshirt itself was a Nike standard quality hoodie, but everything on the jersey, including the swoosh, was cheap ironed on material. Not sure how durable that will be, but at the price point this sweatshirt was sold, I would have expected higher quality. I'll stick to 47.
Allan
December 30, 2025
They charge me $326 for a jersey and…
They charge me $326 for a jersey and canceled the order on me and only returned $298 with no explanation.They also never answered any emailsWill never deal with them again and highly recommend that nobody does.
Corey
December 28, 2025
Never shipped Christmas Gift
Ordered a Christmas gift 2 weeks before the holiday. Paid extra for "Christmas Delivery". Item was marked as shipped, but was never trackable nor given to the courier. 12/28 and item still hasn't even shipped. Tried chatting with customer service, but they straight up lied to me and stated that they spoke to the courier and it would be here on time. Horrible company. Stay far away. Had to file a chargeback on my credit card.
Mike
December 23, 2025
Will never order from them again.
Cup I ordered was supposed to be personalized and was not. Ordered a wallet. Package was delivered but not weighed down. We had high winds and it likely blew away. They told me not their problem on the package that blew away, to contact UPS. UPS told me to contact seller. Then they told me to call and contact a different department on another day on the cup mess up. 2 days until Christmas and they could care less. Another item I ordered ended up being out of stock. I'll never order from here again!!!
Vilin
December 22, 2025
Prepare to never get yout stuff
I ordered a hoodie on 23rd of November 2025. I still didn't get it and I don't know if I ever will. Yes, I'm from Europe, but I myself sent a bigger package overseas and it came in week and a half, here we have an official store and it's like they're sending the hoodie from Saturn. Want support? Have fun with AI on X, which ignores everything you say. I'd rather buy a knock off at this point.
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