shop.tiktok.com Reviews
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1.3 / 5
Average user rating
431
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for shop.tiktok.com.
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shop.tiktok.com Reviews
Read real experiences from customers of shop.tiktok.com.
Brands may not incentivize or pay to hide reviews.
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Declan Batey
March 1, 2026
TikTok shop is slop and a scam
Holy scam tbh. Like the pictures of what I get are amazing but I only get 25% of what I was supposed to get. Also horrible service just go in real shops instead or buy stuff off of eBay or Amazon. Half of the TikTok ppl are scammers
Maree Szymanski
February 24, 2026
Purchased a wig for a client and when I…
Purchased a wig for a client and when I received it the raggedy looking chewed off unit was absolutely nothing like the one in the photo. I contacted them was given a return label to take to UPS. I took it there before the 30 day limit and received a receipt from UPS. This was late January and I’ve heard nothing at all from them after almost a month. They are refusing to contact me and I still don’t have my $49 that I paid for the unit. I had to refund my clients money to keep her from submitting bad feedback for me. Tik Tok is the worst place to order hair or anything else from. The blind seller pretends not to know the difference between a 18 inch and an 8 inch as I was sent a thing raggedy unit from a raggedy seller. One side was 8 inches long the other side 6 inches and a thin 10 inch in the back! So they have my money and the raggedy chewed off smelly wig!! Just an awful company with the worst sellers in the world. I will tell all my customers, colleagues and family of this scammer, money thieving company!!! Not one response was rendered to me by so-called customer service. Wish I couldgive this loser company and the loser seller a -1 star or a 0!!!
NEWTON MWIRIGI
February 21, 2026
digital marketing in tiktokshop
The in app marketplace that is in tiktok app enables me make product purchases directly from vendors online through their digital marketing in videos and livestreams.The platform is for a fact convenient as well as fast paced in aiding in product discovery especially when they go viral.
Mark Thomphson
February 21, 2026
Go to Milky Earn , #Highyield #Easypayout
Not worth it , Please avoid if you can , The customer support is worst. Find other meaningful thing to do with your money .
Molly Queen Mol
February 21, 2026
They will not refund you even with proof
Second time they have refused a refund for a product that wasnt delivered. Breach of contract under Consumer Rights Act 2015, but they dont care. I've done a chargeback with my bank now and will provide them all the proof I have. Item delivered with proof photo to a white pvc door, I have a blue wooden door. Royal Mail admitted it was delivered to my number the street over, and it was unretrievable as lady denied having my package. Explained to seller AND tiktok and both refused replacement and then refused refund as they claimed it was delivered to the address provided, depsite courier admitting it wasn't. Absolutely terrible, not worth some cheaper prices on there.
Antilag Gaming
February 18, 2026
Absolutely crap customer service
Absolutely crap customer service, if you’re a seller or buyer. Don’t even bother with them as it’s a broken record and they have no intention of fixing it. I’ve been selling on TikTok a year, believe me find a better platform to sell on if you value support as a seller as they will not look after or protect you when things go wrong.
Nick
February 13, 2026
Ordered some bedding that said 2 weeks…
Ordered some bedding that said 2 weeks delivery. Its now been 38 days and its still in transit and support argue its because of weight has to be shipped by land.So? Why even bother selling it then? if you cant send a simple bedding set to UK within 2 weeks let alone over 30 days maybe don't be a seller. Demanded a refund.
Jason John
February 11, 2026
A Scammers perfect Environment to Scam
Terrible customer service, which allows their sellers to violate the Consumers Act via false advertising. Using Tik Tok Shop means you basically gamble between getting an inaccurate item or an item that doesn't exist. And due to their lax consumer protection laws, you will very likely lose your money. Avoid and buy from reputable shops.
AMANDA COOMBES
February 11, 2026
Do not order via TikTok
Do not order via TikTok. Customer service disgraceful. Currently out of pocket and no items due to it being left outside front door in full view. Customer service didn’t want to know or help.
steven Murray
February 10, 2026
Wow first time I used TikTok
Wow first time I used TikTok. I ordered a 216 piece socket set and they sent a 46 piece socket set unbelievable
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