shopmissa.com Reviews
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Join 298+ users reviewing Shop Miss A. Read verified ratings and real customer experiences on shopmissa.com before you order.
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1.5 / 5
Average user rating
298
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for shopmissa.com.
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shopmissa.com Reviews
Read real experiences from customers of shopmissa.com.
Brands may not incentivize or pay to hide reviews.
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Mee
December 31, 2025
Buyer beware!
I placed an order through the shop app on December the 12th. As of today, there has been no updates or no movements. I sent an email to their customer service email on the 23rd and have not heard from them. I made a comment on one of their posts on facebook, and have not heard from them.
C G
December 29, 2025
Extremely Disappointed - 15–35 business days. Still nothing
I’m extremely disappointed with my experience. I was initially told delivery would take 8–10 days, but later advised it could take 15–35 business days, which is far too long—especially since I placed my order on November 25, 2025. My package has not moved in weeks, and there has been little to no communication or effort to locate it.What’s most frustrating is the lack of follow-up or accountability. I expected someone to investigate where my order was or provide meaningful updates, but that never happened. This experience has raised serious concerns about the company’s reliability and customer service. Unfortunately, based on how this was handled, I would not recommend them.
Tommy Turner
December 7, 2025
Absolute shit
Absolute shit
Annoyed
July 17, 2025
Shopmissa and you might not get ANYTHING AT ALL!
Read all the reviews and it made me feel less angry to know it's not just Me. When ShopMissa.com first came out and it was only lashes and glue things seemed to run more smooth. Now that it has turned into a beauty supply and the company is projected to be 10 million, the brands shipping and customer service are terrible. My first order was 3/22/2020. Back then most lashes really were $1.00! Not anymore. Now I see lashes up to $5.00USD. But that's not why I am writing a review. I'm writing a review because I think I'm directly being scammed now. The inconsistency in customer service relations and the constant order shipping delivery issues feel like blatant robbery now. Since 3/22/2020 I have made only 10 orders. Out of the 10 orders - One was delivered to my apartment and stolen. Another time the driver didn't deliver because they refused to contact me in any way. Regarding my home residence, it is now 4 messed up deliveries. 2 stolen and 2 claimed to be delivered but like 2 other posters said here in this thread "were never delivered" AT ALL. None of those times was I refunded, discounted or compensated in any way. Many times my emails were Ignored. They got the money - I got Nothing. When they did respond (which was only twice) the delivery issues were blamed on the postal service. Yet I ordered from other businesses in the USA & China and everything came. So the excuse had to be fictional. I did notice every time Shopmissa is about to mess with the order they send a "late delivery" text. 2-3 weeks after I make the order. Then the order is randomly "on the way" about 1 - 2 weeks after that message and then the "delivered" message and NOTHING IS THERE. No postman on cameras. No delivery verification photo. That's why I think it's a scam. Its 2025 delivery companies inc. uber, skip the dish, door dash and basically everyone who delivers to our doors now sends a photo notification to verify proof of the delivery. Once I noticed the excuse/ripoff ignore trend from Shopmissa.com I started buying lashes on shein or temu. There's no sense in paying so much to get Nothing in return. No sorry, No help, No costumer service at all, even when I email. I never trusted them from the beginning so I always edit my cart down to 35$USD. I refuse to spend hundreds on ShopMissA.com because if the order doesn't arrive I won't be so upset. Funny thing is China uses UNIDelivery and I get every single order. So why pay more to get less. Or ignored. lol Shopmissa has diminished the trust i could have had in them as a reputable beauty provider. I'm not following any of their social media to help promote their brand for free either. I style celebrities and have a huge following so I can't put my reputation on the line for a company that steals from me like this. Not a chance. oh and use a prepaid credit card when you shop at miss a.
SKC
July 16, 2025
You get what you pay for...low prices = no customer service!
This company's customer service is a joke. Received package (great packaging) with a damaged item. Reached out and received a reply blaming the shipping company and if I had not paid for the "insurance," I would have been out of luck. I was presented with two options. I replied back with my choice. I waited a few weeks, no reply. I replied again, still no reply. I replied a third time and didn't get a reply. I didn't get any help until commenting on their social media. I was messaged inquiring about the issue. I let them know and they said no replies were ever received and wanted to know what my selection was. I switched my selection from the store credit (with added bonus for "inconvenience") to a reshipment so that I don't have to deal with them again. I also sent them a screenshot of the timestamps of the replies. They processed the reshipment without replying further. Just ghosted, even after asking for a supervisor. The products are decent, but their horrific customer service negates the product and the price. I will not buy online here again!
L F
July 7, 2025
Be very careful on the make up written…
Be very careful on the make up written very small on a tag has warning, cancer and reproductive harm. Do not let your young daughters buy this or anybody.
Jay
May 22, 2025
Very long wait not impressed
I’m in Ireland the delivery took a month and then had to pay customs as well as delivery, make up is nothing to shout about it smells cheap and the colours are odd, like the mauve lipliner is completely different colour to the mauve lipstick. Mauve lipstick is purple not brown. Wouldn’t recommend
Taresa Cooper
April 20, 2025
Couldn’t purchase items
I had added my cart and went to pay and my entire cart disappeared. It’s happened twice. I live in Australia. Does anyone know why or has this happened to you also?
Binah Marie
December 31, 2024
Very Shady
I sense new ownership and now they are just a scam. I ordered November 26th and I'm still waiting. They are blaming the Canada Post strike, but things I have ordered after the strike have already arrived. Not to mention last time, for the first time, they charged mean arm and a leg in customs. Big scam now. Do not buy. Try shein instead
mert
April 29, 2024
I ordered 1 week ago!
I ordered 1 week ago, while it was said that it would be shipped after 2 days, I did not receive an e-mail that it was shipped in any way. There is still none. I sent 3 e-mails, there is no answer in any way. They also withdrew the money, they do not have a service you can reach by phone, there is no answer to the mail. I will not buy it again, that's for sure, and I definitely do not recommend it to those who are thinking of buying it!!
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