sisley-paris.com Reviews
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Join 63+ users reviewing Sisley Paris. Read verified ratings and real customer experiences on sisley-paris.com before you order.
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1.9 / 5
Average user rating
63
Total reviews
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sisley-paris.com Reviews
Read real experiences from customers of sisley-paris.com.
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Abigail Haynes
March 7, 2026
Not a pleasant experience
I visited the Sisley counter in John Lewis Exeter on Wednesday of this week as I had previously smelt one of there fragrances.I was met by a lovely young lady who greeted me and demonstrated an item of makeup. She was extremely friendly and polite. However the prices were too expensive for me. On leaving the counter I overheard the young ladies manager or who I perceived to be her manager talking to the girl in a what I can only describe as abrupt and rude. Almost bully like. The young lady looked very upset. I wish I’d had the confidence to go back and speak up for the consultant and now feel guilty that I didn’t. I hope this behaviour was a one off!
Sid Walsh
January 12, 2026
AVOID
Their products and their customer service no longer live up to what use to what used to be the name "Sisley".Eau du Soir a bottle priced now at £236 has dysfunctional sprays that stop working within a couple of months of purchase. A second bottle, again, its spray stopped working in less than a week.I contacted customer service and provided them with images of the bottles, the code, the batch number.Instead of receiving an adequate and professional email, a person with an IQ in the negative asked for the same information, yet again. What a waste of time, resources and added insult to injury.The email was also not signed and the person added that if the product is purchased more than 90 days, they don't hold any responsibility over it.Plus if the product is not purchased directly from them, they are also not accountable for it.I had thought the signed batch number and signature on the product will suffice otherwise they'll not be selling their products at other retailers like John Lewis, for example.What a rubbish service and reply. Any company with an iota of responsibility and accountability will have replaced the product and with a heart beat, too. Sisley have demonstrated negligence and absence of quality assurance, added to their lack of respect and accountability towards their clients. Do AVOID!
Sophia
January 7, 2026
Outstanding Services
Dear Sir/MadamHow are you.I want to take this opportunity to inform you about the outstanding customer service my mother and I received on numerous occasions from Mr.Pierre Boukhalfi, from the Sisley Branch at 400 Oxford Street, London.His service, style and customer service is impeccable every time. He is Knowledgeable about every aspect of the products sector, from skincare to perfumery, to beauty products, colours, eye shadows and eyebrow pencils.He is really something special.A unique asset to Sisley, and a must as a continuation of your establishment.My mother left feeling a happy, highly satisfied customer. She will be returning to get her complete skimcare range, as well as the new serum he introduced to her today 6rh January 2026
JGent
January 7, 2026
Sisley 1 Phyto-Noir - low quality and expensive
I bought an expensive mascara 1 Phyto-Noir at Amsterdam Airport Schiphol. After using it several times I had to give it up and go back to my old one, as it glued my lashes and felt very heavy, like it was opened before and used by someone else. A waste of time and some EUR55....
Rachel BALDWIN
December 19, 2025
Returned a serum for which I paid £350…
Returned a serum for which I paid £350 and their London office are claiming only the samples were returned! They clearly have to rethink their recruitment strategy as criminals lurk within what I thought was a high-end brand, I am an ex-marketing manager, once holding management over a £12.2 million budget - stay away ladies they are thieves!!!
Elena
December 18, 2025
Premium prices, not premium quality and service
Unfortunately, my experience with Sisley has been disappointing, not so much because of the product itself, but because of how the brand handles customer issues.I purchased a Phyto-Eye Twist that had a clear manufacturing defect from the start: the pencil core falls out, making the product impossible to use properly. This is an obvious quality defect, not a matter of preference or expectations.What followed was an extended email exchange with Sisley’s customer service that led to no meaningful resolution. I was repeatedly asked to provide information such as proof of purchase, personal details, and clarification on where and when the product was bought. They even investigated whether a brand consultant was present in the store on that specific day.In the end, the entire process resulted in a purely procedural response: I was told to contact the point of sale and follow the retailer’s internal process.In practice, Sisley distances itself from responsibility for its own product and shifts the burden entirely onto the retailer, even in the case of a clear manufacturing defect. No replacement, compensation, or customer-oriented solution was offered by the brand itself.For a company positioning itself in the premium segment, with strong claims around quality, service, and customer care, this approach feels disproportionate to the brand promise. In the luxury space, one expects accountability, respect for the customer’s time, and a swift resolution — not bureaucratic deflection.Summary:– defective product– lengthy correspondence with no resolution– customer service that does not match a premium brand positioningBased on this experience, I would think twice before purchasing Sisley again.
Janet Thompson
November 25, 2025
Poor customer service
Impossible to get a reply after a bottle of perfume no longer worked. Lovely products but with no response I won’t be buying again
Tam
November 12, 2025
Hi all PLEASE DO NOT PURCHASE FROM…
Hi all PLEASE DO NOT PURCHASE FROM SISLEY PARIS WEBSITE. They are full of lies when it comes to delerivry your parcel or items. I purchased an item over £200 and I called them and they told me they were going to deliver it on wednesday instead they apparently tried to deliver on Tuesday. They provided me with a tracking number which is useless it does not give you any updates to see where your purchase is. On top sisley have a nerve to email me and tell me the are sorry and will definitely deliver on Wednesday between 2 to 7.30. I did not go work and waited at home all day and nothing has been delivered there is also no update on the tracking. No card was provided to tell me when they will deliver the item. This is disgusting do not waste your money on high purchases for a service like this at all from my experience I am fuming.
NICOLE
November 3, 2025
Sisley Paris US official websit Bad Customer service
Sisley Paris US official website customer service is bad! I spend $1000 products and received gifts all expired. And customer service email reply me back: the products are good I don't know where you got the expiration date. I asked them to check the LOT# which stand for expiration date. I can not use the expired free gift.
CR-C
October 23, 2025
You are having a laugh Philippe d'Ornano
Awful. Contacted customer services to explain that No 20 Rose Sweet lipstick received looks nothing like the colour chart on Sisley web page being a pale pink. I received a few condescending emails about lipstick colours v skin colour v colour charts but not once addressing the difference in what I received and what was advertised. The final joke email was asking me to review No 10 Beige Nude lipstick that I didn't order but that does look suspiciously like what I received. I find it hilarious, if not arrogant, that companies cannot possibly consider human error, computer error or database error or the simple fact the wrong label was put on a lipstick but happy to charge £49.00 for me to work it out for them. I've tried several times to review the product through their link but of course the page freezes asking me to complete highlighted sections that you have to subscribe to them to do. You are having a French laugh! Note to one self - never use again!
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