skylum.com Reviews
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Join 6,445+ users reviewing Luminar Neo. Read verified ratings and real customer experiences on skylum.com before you order.
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4.5 / 5
Average user rating
6445
Total reviews
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skylum.com Reviews
Read real experiences from customers of skylum.com.
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Roberto Ayala
March 23, 2026
First time using customer service and I…
First time using customer service and I have to say it was first level, very understanding, fast resolving and kind with patience. I love the software and the customer support.
Jenn
March 22, 2026
Luminar Neo as a gift / Customer Support
I recently purchased Luminar Neo as a gift for my boyfriend, and I couldn’t be happier with the experience—especially the customer support.Since I had originally purchased the software under my own name, I needed to have the license transferred over to him so he could fully enjoy it. I was worried it might be a complicated process, but the support team made it incredibly easy. They were professional, pleasant to work with, and handled the switch quickly without any hassle.My boyfriend is already having a great time exploring the software, and knowing that the company stands behind their product with such helpful service makes it even better. If you’re looking for powerful photo editing software backed by a team that actually cares about their customers, I highly recommend Luminar Neo!
Lloyd Jones
March 20, 2026
Customer support is first class
Customer support is first class . Refreshing to deal with knowledgable confident humans :) Fixed my issue in no time . Thanks
Stephen Platt
March 19, 2026
Luminar always wanting you to pay extra
I bought Luminar Neo a few years ago and I have a lifetime licence, the reason I am giving one star is that all the new features are not available unless you pay extra, As a lifetime licence holder I should be able to download updates with the new features and not pay more
Carlos
March 19, 2026
The great support with sincere interest and attention to the problems presented.
Hello, I am a self taught amateur lover of photography. Being a Mac user, I have used the editing tools that come with the Photos app. Also Lightroom Cloud. I have been using Luminar Mobile for over a year with excellent results. Recently, at the Luminar Mobile app I received an offer for Luminar Neo. I purchased the basic one through the app which means it was bought at the Apple Store. I encountered certain problems with Luminar Neo when trying to edit photos from the Photos app in Luminar Neo (with the extension) and trying to return the edited photo to the original Photos app. I found out online that the Luminar Neo Apple Store version was perhaps not as complete as the Luminar directly purchased at Skylum.com. That's when I contacted Luminar Support and an angel called Tetiana came to my rescue. She understood my problems perfectly, answered all my questions and explained the various Luminar versions in detail. Dedicated time generously to my issues. I then decided to give up and cancel my subscription via Apple Store. With Tetiana´s friendly and highly professional assistance and guidance I decided to subscribe directly at Skylum.com the Luminar Neo Max version. Tetiana took me through each step to do it correctly, detailing every stage in her emails. I believe that without her personal human touch and brilliant technical explanations and guidance, I would have probably not acquired the Luminar Neo Max program and simply given up the Luminar desktop experience. I am currently going through the first lessons of the Anthony Turnham course. Not that I expect to master it in all its details, but it's interesting to learn about the power of Luminar and Anthony is such good an entertaining tutor that it's a pleasure to follow his course. The interchange with Tetiana also triggered my interest in Skylums fabulous history and the group's efforts to keep going during this difficult war times. Ukraine in general and the Skylum team in particular are a an example of courage and determination to us all. My thanks to all the support team and to Tetiana in particular, you have made me feel part of this great Skylum experience and I wish you all continued future success. Carlos
VirtualToursOttawa
March 18, 2026
Skylum auto-renewed my subscription…
Skylum auto-renewed my subscription without my explicit permission and then refused to resolve it. That’s not just bad service—it feels unethical and borderline illegal. I’ve seen many others reporting the same issue online.They will respond with their bullshit company fairness policy....Fair? They wont credit my credit card the day i see the charge appear on my credit card. they know i havent even downloaded or used the software (Luminar NEO - garbage)in over a year. Pathetic!
Islandfield PhD
March 18, 2026
Missing template solved
I had a qustion about a missing free template I should have gotten from taking survey. (used mobile and survey jumped to their homepage before I could get it) Skylum support added it manually to my templates.
Chuck
March 18, 2026
New Luminar Neo user
Just purchased Luminar Neo and was having some trouble getting the installation starred. I contacted the support team and within ten minutes Viktoriia had me up and running. As for the app, I have only used it briefly, but it seems very intuitive and easy to use.
Henryk
March 17, 2026
The only photography software I use
The only photography software I use, thanks to the subscription and the ability to edit on multiple devices, is essential. The support from the team is also very good.A big thank you to Kyryło
Bhikkhu Vajiro
March 17, 2026
Registration The support team displayed a lot of patience and care.
I've used the software before and decided to arrange to have a personal copyTrouble with installation and registration was dealt with a lot of patience and care.The program speaks for itself. It is good.
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