smallwoodhome.com Reviews
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4.3 / 5
Average user rating
2560
Total reviews
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smallwoodhome.com Reviews
Read real experiences from customers of smallwoodhome.com.
Brands may not incentivize or pay to hide reviews.
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Sadie
March 26, 2026
I didn’t like one of the prints that …
I didn’t like one of the prints that had made and contacted Smallwood asking if I could order the same size, but different picture. I told them I wasn’t happy with it, but that had nothing to do with their quality. They sent me a proof of the new photo and how it’d look on the canvas and were so kind and helpful. As soon as I paid the invoice, it was printed and set aside for shipping. Amazing customer service!!
Jana
March 25, 2026
Picture not shipped
My picture got put on hold for being blurry but no one called to tell me. I called to ask why my picture hadn’t been sent (since I had paid extra to have it shipped within 48hours). Once I sent the new picture they said it was great quality and they would get on it. Another week and half went by and it still hadn’t been shipped. I kept calling and they kept saying it will be shipped soon. Until I talked to one girl who was super helpful and said your picture has been put on hold again with no reason. So my picture was just sitting there, for no reason not being shipped out. She resent the warehouse my picture and they had it mailed out within 24hours. If I wouldn’t have called over and over my picture would still be sitting there. Someone majorly dropped the ball in this situation. I hope they look into it so this doesn’t happen to someone else.
Megan Minton
March 24, 2026
I’ve spent $400 the last couple of…
I’ve spent $400 the last couple of months and Smallwoods will not make this right. Two frames came in as the wrong size. I thought maybe it was me ordering late night tired. Turns out, it’s their website switching then sizes for some reason. I went through the trouble of sending them back, and reordering. They covrred shipping but all i was received was a $23 credit for the $94 order I placed. Somehow I ened up paying MORE for the second order, only for them to be the incorrect size, again. I contacted support and they are not helpful. Did this company get bought or soemthing?? This has been the worst and I’ll not return after all of this.
Heather Heller
March 24, 2026
Terrible quality of photos
Terrible quality of photos, extremely blurry. Customer service said it was because I got the smaller options and photos aren’t meant to be looked at up close but from afar. Faces were very washed out. I am very disappointed in the prints and also the lack of customer service.
Amy L.
March 23, 2026
Absolutely love my photo!!
Absolutely love my photo!!! I’ve been wanting it for a while now and I finally bought it. It is everything I wanted! Customer service was quick and easy to work with when I was concerned that I placed my order correctly! Shipping was INCREDIBLY fast and I live in the middle of literal nowhere!!
Judy
March 18, 2026
Awesome company!
The personal touch with the staff is incredible! You don't talk to a machine, you get contact with a person that is incredibly helpful! They make sure your picture works well for the end product. The framed canvas is awesome quality. I have several in my home! the website is easy and the price is just right. I highly recommend this company. My daughter recommended them to me after they made many canvas prints of their wedding day.
Rebecca D
March 10, 2026
Lack of customer service and quality
I have ordered several prints from Smallwood in the past so I was alarmed by the lack of customer service concern I received when ordering this time. I ordered a 16x16 print for which came and is actually larger than 17x17. I reached out to customer service and was told it goes by the photo and can vary although their website says 16x16. Also, the photo was 15x15 that they printed and made the frame larger than 17x17 when a 16x16 was ordered. This item is falsely advertised and does not match my previous 16x16 print. Also I went through my house and measured my other frames which are not consistently the size as advertised either. Customer service basically wrote me off and offered me a credit if I send it back but I am not going to order again because it would be the wrong product again. Very disappointed in quality and customer service. Definitely will not be back.
Christy Odum Solomon
March 4, 2026
Love the quality of Smallwoods prints
Love the quality of Smallwoods prints. High quality, great customer service, fast shipping and we have always been pleased with our purchases.
Tara Toupal
February 28, 2026
I initially would have given this…
I initially would have given this product a 5, however over time the frames have changed when hanging on our wall. The frames have warped sticking almost a good inch out from the wall. When contacted to discuss options they offer no warranty except shortly after receiving the product. This is happening to our other frames as well. The amount of money spent and to have this happen to all of the frames is very disheartening. I would order more, but this is a definite turnaway from this product.
Kathy M
February 28, 2026
The canvases are beautiful!
This is my 4th but certainly not my final order from Smallwood. I have had photos from beach vacations, Yellowstone and now the grandchildren converted to canvas. The quality is amazing. I can’t wait to hang these tomorrow!
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