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4.1 / 5
Average user rating
158
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for smartpractice.com.
Brands may not incentivize or pay to hide reviews.
Read real experiences from customers of smartpractice.com.
Brands may not incentivize or pay to hide reviews.
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Dustin
April 25, 2024
Good price, quick response, no problems in our history of ordering.
Thea
September 11, 2023
Placed over $1000 order for our open house 5 weeks prior to event, was told that was plenty of time. After 2 weeks, called to check, was told I'd receive a call back by two different employees, no one called back. I have now ended up having to call over 6 times to check on the status, 2 items have shipped (one on time and one late), the other 2 haven't shipped and we're at the 4 week mark. Only individual who gave me information was Bill, who told me three out of the 4 vendors changed suppliers, which is highly unusual. Overall really disappointed in my experience. Lack of communication is the biggest concern, I will likely move to another company as they cannot provide firm answers or explanations.
Isobel Ericson
October 13, 2020
Made an order from the UK. Customer service was spot on from the initial online chat and conversation online with Kathi. Kathi went out of her way to keep me informed re my order and shipping. Received today and I couldn't be happier. Thank you.
R. Smith
June 11, 2019
Long time customer of Smart Practice. They are great to work with and have top quality merchandise.
Linda
June 10, 2019
Excellent experience. From ordering to receiving.
Nicole
June 10, 2019
I've never had a bad experience with this company. All reps are eager to accommodate my ordering in any way possible and they are always extremely prompt in responding to any questions I may have. Everyone would be very fortunate to have their rep be Robert Durso!
Christine
June 7, 2019
Excellent products and services. Have always had problems with ordering via the website, however. Our previous personalization is either not available to load or the editor errors so it can't load. Every time I have to wait at least a couple additional days to contact Smart Practice by phone and get the proofs approved. It would be great if this part of the website would be updated.
Meghan
June 7, 2019
Their quality and customer service is always top notch!
Eli
June 7, 2019
You're mostly awesome. But the fact that we can't easily find the items we want to reorder and have to click on all our old orders to see what was in each one wastes a lot of time. And sometimes, if we ordered too long ago, you don't even show it ever happened. It is frustrating.
Jodie
May 31, 2019
Not bad, they made an error on the first order and fixed it promptly at no charge.
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