sokoglam.com Reviews
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Join 47+ users reviewing Soko Glam. Read verified ratings and real customer experiences on sokoglam.com before you order.
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2.5 / 5
Average user rating
47
Total reviews
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sokoglam.com Reviews
Read real experiences from customers of sokoglam.com.
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Rachel
October 19, 2025
Quick Correction of Mistake
I purchased a few items on 8/3/25, and received an email on 8/5/25 stating my order was out for delivery (which included a list with everything I ordered). On 8/14/25, I received my package, and I received an email stating my order had been delivered, again with the list of everything I purchased. However, in my package, 1 item was missing. I emailed them on 8/15/25 about this error, and on the same day, I received a response from them (shout out to sokoglam support member Emily) apologizing and sending out a replacement item. I have purchased from sokoglam regularly for a few years now and this is the first time I've had an issue with any orders, and I was really impressed with how quick and seamless this process was to get a correction.
miko bby
July 21, 2025
Disappointing
ordered a perfume which sat at the "in transit to dhl distributing center" for 10 days before i asked whats going on and they tell me its missing, they couldn't replace it because its now out of stock, im assuming it was out of stock in the beginning and they were just not going to say anything.
L K
February 10, 2025
I wish I could give this place a zero
I wish I could give this place a zero. Their customer service is appalling! They don't give much solution and have given the wrong products and are now telling me that I need to pay for the return shipment for their wrong shipment. This makes no sense to penalize their clients for the companies error. And part of my order is still not delivered...
Alyssa Elsenbeck
December 25, 2024
No customer service never arrived
No customer service responded after contacting 4 times, orders didn’t arrive, missing products on order that did arrive $189 worth of missing products from one box and $300 worth of missing packages, miscalculated refunds on out of stock products, two week to ship, god awful shipping routs and company, absolute garbage, this is the first time I’ve encountered issues with soko I’ve ordered from them for 4 years and within the last two months I’ve experienced every bad issue you can with a brand i don't know who's in charge but they don't care and their team sucks I will never be purchasing from then again which saddens me since I was a die hard supporter, but I'll only be using YesStyle and Olive Young for my k beauty needs from now on
Clemence Dutertre
December 18, 2024
Appalling commercial practices
I wish I went here first!I ordered during back Friday and they cancelled my order without telling me. All items are in stock, so they seem to just avoid wanting to apply the discount. I am a repeat customer and had issues in the past where they promised free worldwide delivery and the post charged me 20$ at delivery!
n t
November 4, 2024
Too publicly political for me
I don’t like how publicly controversially political Charlotte Cho has become on social media. Why jeopardize your company?? This company used to have a great amount of curated products. Very skimpy now. Wonder if her political views this election has anything to do with it. Companies of these products that don’t want to lose customers will stop doing business with people like Charlotte …which is great. Go woke, go broke. Just sell the products and leave your personal life out of it. The dwindling of products combined with Charlotte’s political opinions on social media made it an easy decision to never buy/support this company again. After 12 years (since day one) of supporting this company, it’s peace out for me! ✌🏼
Ilona Kamyszek
November 12, 2023
Decent company
I began to order from Soko Glam in Dec.2021. I can't complain. Once my order was misplaced but after contacting with the customer service they delivered me the package for free. One star less for pretty long shipment time which is about 5-7 days in US.
Sunshine L
June 1, 2023
DONT ORDER FROM SOKO GLAM
The first time I ordered from soko glam the company shipped my item the next day but then I ordered once again on May 23rd and it's now June 1st and my item has still not been shipped. And because I demanded not so nicely for my money to be refunded, they did refund me but then banned me for life from buying from them. Now this email I got from someone named Lili told me I'm no longer able to purchase for soko glam and I'm not sure why she thinks that hurts me cause I would never give this so called company another dime. OH BY THE WAY, I GOT A REFUND AFTER I THREATENED TO FILE A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE. DON'T BUY FROM SOKO GLAM. BELIEVE THE REVIEWS!! Also go to the website glassdoor and look at what employees are saying about this company. They say the products are NOT high quality and the CEO is not a nice person. I would agree with that.
Emilia Ingolfsdottir
March 29, 2023
i ordered on the 2 of february 2023
i ordered on the 2 of february 2023. I checked on to the tracking and it has been on the same spot for over 10 days so I emailed soko and they said that the order had been shipped back to them they told me that they would just send it back to my address and so they did a month later the same thing happened. THEY ARE A SCAM
Ell
December 29, 2022
I have bought from sokoglam many many…
I have bought from sokoglam many many many times and used their customer service even more! I have never had a bad experience with them!
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