Soko Glam Coupons & Promo Codes

I ordered several items and got shipping confirmations with complete order details on separate dates. When my package finally arrived, one product was nowhere to be found. I sent an email to let them know, and Emily from their support team responded the very same day with an apology and a replacement sent out immediately. I've been ordering from them regularly for years now and this is my first problem. I was really impressed by how quickly and smoothly they fixed everything.

Really disappointed with my experience. I ordered a fragrance that got stuck in limbo with the carrier for over a week. When I finally asked what was happening, they told me it was lost. They wouldn't send a replacement because it was apparently no longer available. I suspect it was already out of stock and they just weren't going to tell me about it.

I've been a repeat customer for a long time and have reached out to their support team frequently. Every single interaction has been smooth and positive. No complaints whatsoever!

Had a really positive experience with this company. I placed an order on July 24th and it was on my doorstep by July 28th through Canada Post. Their tracking system worked great and I could follow my package the whole way. The shipment went through DHL then transferred to my local carrier. Everything arrived in perfect condition with all the protective seals intact. Just remember that all prices are listed in US dollars. I've already placed another order. Great selection of items you can't find at regular stores or in Canada.

Tried their lip mask and wasn't impressed. Honestly felt like it made my lips feel worse than before. Regular Aquaphor works better. The return process cost me money, and they won't give a refund if you've already used half the product. The tube they shipped it in is opaque too, so you can't even see what you're getting. Save your cash and shop elsewhere.

I spent forever on their site picking out items that had great reviews. Got my order in but then Soko Glam cancelled it a few days later without explanation. I sent an email asking why and got a generic response that didn't help. So I placed the order again and they cancelled it once more. I tried reaching out again with another email and just got ignored. The customer service here is basically non existent. Really frustrating experience overall.

Had an issue where my package showed delivered but never arrived. I contacted support and they looked into it right away without any hassle. They apologized, sent a replacement, and even credited my account with reward points for the inconvenience.

Fantastic experience from start to finish! The customer service team was fantastic, and my order arrived quickly. They even threw in some sample products too. I'm definitely coming back for future purchases!

Ordered something and got hit with three weird charges labeled as taxes. There was an NYC tax charge and something called a special tax. I emailed them about these mystery fees and never got a reply. Seems shady to me. Looking to buy directly from Korean companies moving forward where there are no hidden charges or shipping costs.

Not sure why this place gets lower ratings sometimes. I'm really happy with everything here. The product selection is solid, prices won't break the bank, and when I needed help the staff came through.

I've always appreciated how well stocked this store is for all my skincare essentials. My only real concern in the past was how slowly things would arrive, but that never stopped me from shopping here. Recently when my order sat around too long before shipping, I got in touch right away. Same day I got a thoughtful, professional email from someone named Mel in their customer service area who investigated and got my order shipped out that afternoon. The whole fulfillment team here deserves recognition. Seriously the best customer support I've ever experienced shopping online. This place has my full recommendation!

I love that this store stocks everything I need for my skincare routine. My main frustration used to be how long shipping took, but that didn't keep me away. When my recent order got delayed unexpectedly, I reached out immediately. I heard back the same day from a rep named Mel who went above and beyond to figure out what happened. My package was reshipped that very day! The customer service team and warehouse crew here deserve major praise. This is hands down the best support I've ever gotten from any online retailer. Highly recommend sticking with them for all your skincare needs!

This company doesn't actually follow through on their promised shipping timeline. Their website says orders go out in a day or two, but that's not realistic. The only way to reach anyone is through email, which means waiting days just to get a response. These policies don't scream customer focused to me.

Top notch K-beauty shopping here! The team behind this site knows their stuff and carries all the best brands. Free shipping is quick, promotions are solid, and the support team is outstanding. People constantly ask what my skincare secret is, and I always tell them about my K-beauty routine from here. It's made such a huge difference at my age. I get mistaken for someone much younger all the time, even by my grandkids. I'm so thankful for this store for transforming my skin!

Had a great time ordering. Delivery was super quick, selection is awesome, and prices are fair.