soletreadmills.com Reviews
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3.1 / 5
Average user rating
1111
Total reviews
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soletreadmills.com Reviews
Read real experiences from customers of soletreadmills.com.
Brands may not incentivize or pay to hide reviews.
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George J
January 26, 2026
Disappointment with Sole
Please avoid purchasing treadmills or products from Sole. My experience with them has been very disappointing, and I consider them an unreliable company. I ordered a treadmill ( F85) over three months ago and am still waiting for a replacement. Initially, they sent a damaged treadmill, which I returned. The second delivery was handled by Ryder, a delivery partner for Sole, and they are unable to locate my treadmill. According to their latest information, Ryder received the treadmill over a month ago, but they do not know its current whereabouts.My experience with Sole has been very frustrating, and I believe they are not a trustworthy company. I recommend choosing a different brand to ensure peace of mind when making such a purchase.
N Howard
January 19, 2026
Beware—check with the company about receptions of non-functioning equipment
As Diane stated in her 1/5 review, if I could I would give a zero rating for this equipment and for Sole Fitness customer service! We purchased an ST90 treadmill for over $3700 the end of December 2025 only to have it delivered out of the box not functioning. We contacted support within 48 hours as we received the treadmill on a Saturday and their offices were closed. Tech support (two different people) told us that we would need to have a third party technician come out to diagnose the problem of which they could not give us a time or date as to when they could come since we would be the one contacting the technician. We elected to replace the bottom console ourselves (which as Diane stated in her review), looked as though it was just thrown in the box with bubble wrap and a handwritten part number written on the part. My husband and I replaced the part and we still received the safety key error not detected. We were told on two separate occasions via tech support, that it is standard procedure that Sole Fitness receives the equipment from the factory (not sure if this is true for all their equipment maybe just the ST90), takes it out of the box, puts it together to makes sure it works, then takes it apart only to put it back in the box before shipping it to the customer. Now does that make any sense? Wouldn't you check the functioning of the equipment at the factory before putting it in the box? We contacted Sole Fitness via email to have an RMA, as we no longer trust the machine or the company. They stated that we must pay for the shipping and pick up fee as well as the restocking fee, even though Sole Fitness failed to provide us with a brand new functioning treadmill. We are willing to pay for the shipping and pick up, but we DO NOT believe that we should have to pay the $370 restocking fee as we did not receive a functioning piece of equipment. We want this treadmill out of our home. Sole Fitness states on their website under the RMA that one must pay the restocking fee for ANY reason, but how do we know what the reason is when we have never been able use it. WE DO NOT WANT A REFURBISHED MACHINE repaired with parts from who knows where. We entered into a contract that we were purchasing a new ST90 not one with replacement parts. We hope Sole Fitness does the right thing and refunds our $4600 minus the shipping and pick up fees.
Joe McCabe
January 15, 2026
Beware the Sole Fitness LCR recumbent bike!!!!
After you buy the Sole Fitness LCR recumbent bike, you realize that you cannot write a review about it easily. That was the first red flag. After the painful assembly, connecting it to our fiber optic wifi and going through all its updates, we had noticed how laggy and slow to respond it was. Then we tried connecting our phones to it, and that's where the nightmares really begin. Basically, sharing from your phone to this bike's screen it not possible, and is false advertising in my eyes. But, you would think, sharing and connecting issues aside, it would function as a decent exercise bike. I have had it literally reset during my workoput, while i was not watching its failure of a screen, I was watching my phone (cause that's how you use this bike) I look up and its at the login screen. It routinely freezes up, the chart function usually doesn't work, and they DO want you to subscribe for more failure content and features. The entire idea is a scam, and this product is one of my biggest regrets as a major purchase ever. You should not get frustrated by the machine you use every single time you climb on it. PS: they want well over $500 to return it to the company.
Diane Souza
January 5, 2026
CAUTION: DO NOT BUY SOLE FITNESS EQUIPMENT
I would give 0 stars if that was an option. We purchased a treadmill. 3 months in and the screen dies. They sent replacement parts and the boxes are completely destroyed. Not surprisingly, we opened the boxes and the screen and console are both cracked with pieces rattling around and falling out. I requested a return as I do not trust the company and it was rejected. I paid good money for this treadmill and am not able to use it. You would think that the replacement parts would come and actually be usable! I want everyone to know so that you aren't taken advantage of like I am. They also want you to take the machine apart before sending replacement parts to help diagnose the issue. Is everyone handy and able to do this? Isn't that their job? Is it too much to ask that you can use what you pay for?
Pedro Rodriguez
December 8, 2025
Awful design, feet hitting fron plastic cover, treadmill uses a cheap Android…
Cannot check pulse on handlebar (which is very inaccurate, like not even close), cannot grab a bottle of water without my feet hitting the front plastic (I'm 6'1") let alone touch screen - I have to lean forward as I'm working out, total disaster. The treadmill uses a cheap Android tablet with not even Plex support (they won't add, and it cannot be done in any way manually). Extremely slow. Awful design. Takes forever just to start the exercise.
Herbert Yu
December 2, 2025
Great service
I had my Sole E35 elliptical serviced by Charles at Fixness Equipment. The elliptical was making loud grinding noises. Charles arrived on time according to the appointment schedule. He was able to replace the defective parts and fix the problem in about 30 minutes. Now the problem is gone and the elliptical works awesome. Charles was very professional and courteous. I would definitely use his company for future repairs (I have few other fitness equipment at my house). Highly recommended.
Elvis Leon
November 30, 2025
Technician was professional
Technician was professional, flexible, and prompt in getting our elliptical up and running. The technician, Charley, explained the solution and till this day, all is still operating properly. We are completely satisfied with service performed!
Andrew Wiese
November 30, 2025
Charley and Tyler were fantastic
Charley and Tyler were fantastic! Very friendly and they took the mentality of taking care of the customer. I am grateful to both of them for outstanding service.
Amie Patterson
November 30, 2025
Great communication and service.
Shipping was not good for my machine, these guys quickly diagnose the problem and even did a great temporary fix until my part arrives.
Paul Behnken
November 24, 2025
Fantastic Bike and Even Better Customer Service
I recently purchased the Sole SB900, and I couldn’t be happier with it. The bike is incredibly well-built, rock-solid, and operates silently—exactly what I was hoping for. It delivers a legitimately challenging workout, and I’m really enjoying the available videos and training content.One thing worth calling out: just a few days after my bike arrived, it went on sale. I reached out to Sole Fitness expecting a standard “sorry, we can’t help,” but instead, they immediately refunded me the difference. That kind of customer service is rare these days, and honestly sealed the deal on my loyalty.Overall, the SB900 is a fantastic machine, and Sole Fitness has been great to work with. Highly recommend.
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