Solid & Striped offers swimwear and casual dresses through their e-commerce site. This page aggregates authentic shopper ratings and reviews to help you understand what customers report about their purchase experiences, product quality, and customer service.
Solid & Striped Reviews
1.3
19 reviews
What Shoppers Say About Solid & Striped
Created with AI, based on recent reviews
Solid & Striped is rated 1.3 out of 5 by 19 shoppers, with the vast majority expressing serious dissatisfaction. The primary complaints center on refund delays or non-issuance after returns, unannounced restocking fees applied to exchanges, and unwarned final sale policies on discounted items. Customers report extended periods of poor email communication and describe the company's practices as deceptive. A small number of shoppers report positive experiences with product quality and fast shipping, but these are heavily outweighed by reports of financial disputes and unresolved refund issues that have required credit card company intervention.
The pattern of complaints suggests systemic problems with the company's returns and refund processes rather than isolated incidents. Many reviewers describe similar experiences involving returned items that the company claims arrived damaged (with disputed photographic evidence) or refunds that simply never materialize despite multiple follow-up attempts. While some customers praise individual products and delivery speed, the overwhelming feedback indicates significant trust and transparency issues that dominate the shopping experience.
Customer Reviews (19)
Sorted by: Most recentOlivia S.Nov 26, 2024
Absolutely horrible customer service. Please, seriously, just shop somewhere else. I got a dress from them a few months back and tried sending it right back because the quality was bad. Took a month just to get someone to respond with a return label, and even then it was a hassle. Once I sent the dress back nobody acknowledged receiving it. When I asked about my refund they said the dress was worn and rejected the return. I never wore it once. Since they wouldn't refund me, I asked them to send it back. Over two months later and still nothing. I followed up asking when my dress would ship and they tell me they assumed I didn't want it and already got rid of it. Are you kidding me? I spent over 500 dollars with tax and shipping. They just decided to throw away my dress. Don't waste your time and money with this company.
Amanda N.Nov 4, 2024
Avoid this brand completely. Ordered two dresses and a bikini that were all too big. I mailed everything back using their return label through DHL and it was delivered to them on October 3rd, 2024. Still no refund. Their support team is useless. I had to file a fraud complaint with my payment processor because this is unacceptable.
Tanya R.Oct 7, 2024
Customer service here is terrible. Just read the reviews and you'll see how right that is. When they do respond it's slow and unhelpful at best. My domestic order took weeks to arrive even though it should have been faster, and nobody apologized or explained. I sent something back and got a shipping confirmation, but it still took over 3 weeks and multiple follow ups before they processed it. I would never order from them again.
Victor L.Jun 17, 2024
Terrible from start to finish. The swimsuit took forever to ship, more than two weeks, and arrived in the wrong size. By the time it got here I was past their return window because of how slow shipping was. They said I could still return it but their system was down so I'd have to pay my own postage plus international customs fees. That would cost way more than the suit itself. Good luck reaching anyone by phone or chat, those don't work. You get either nothing back or some automated response that doesn't address your issue. I would absolutely never order from here again. The actual products are decent quality but for a brand that positions itself as upscale, this is a disaster.
Rachel M.May 30, 2024
Customer service here is basically nonexistent. Got a damaged item, sent it back over 2 months ago, and still waiting on that refund. They keep sending emails saying they started the process but nothing ever happens. Bank dispute is my only option now. Don't bother contacting them expecting help.
Patricia E.May 15, 2024
Sent back an item and they never processed the refund. All I got was a robot email with no actual follow up. Left a message with customer service and got nothing back. I don't trust them at all.
Gregory F.Jun 11, 2023
Got the wrong item when I placed my order. I asked for a return and refund but they offered me less money than what I actually paid. Even after I sent multiple emails with proof of my actual purchase amount, they wouldn't budge. The mistake was clearly theirs but they just refuse to acknowledge the facts. It's really aggravating how stubborn they are about this.
Sophie B.Jul 16, 2021
Their customer service basically doesn't exist. I returned an item with their prepaid FedEx label and it got scanned at their warehouse, but nobody responds to any calls or emails. I had to dispute it with my credit card company instead. Skip this store.
Robert H.Jun 30, 2019
I'm 57 years old and I've never left a review before, but these people are the worst business I've ever dealt with. Do yourself a favor and don't shop here. I ordered 3 items and got charged for all of them but only received 1. Can't get anyone on the phone and nobody responds to my emails. A rating of 1 star is honestly too generous. This company shouldn't be operating.
Solid & Striped Review FAQ
How is the 1.3 out of 5 rating calculated?
The rating is an average of all verified shopper reviews. With 19 total reviews, the vast majority (89 percent) are one-star ratings, reflecting widespread dissatisfaction. A small portion (5 percent each) are two-star and five-star ratings, while no reviews fall in the three or four-star range.
What do shoppers most frequently complain about?
The most common complaint is non-receipt of refunds or extreme delays after returning items. Customers also report unexpected restocking fees applied to exchanges, surprise final sale policies on sale-priced items that were not clearly disclosed at checkout, and difficulty reaching customer service by email with long waits for responses.
Are there any positive aspects shoppers mention?
Yes. A small number of customers praise the quality and appearance of specific items, such as the Caroline Maxi Dress. Some shoppers also report fast shipping times, with orders arriving within a few days. However, these positive experiences are significantly outnumbered by negative reports.
Do shoppers recommend Solid & Striped?
Based on review content, the overwhelming majority of recent shoppers express strong warnings against purchasing from this retailer, citing unresolved refund issues and questionable business practices. Only a very small minority (approximately 5 percent) indicate satisfaction with their experience.
How can I write a review for Solid & Striped on RetailCoupons.com?
After making a purchase, you will have the option to rate your experience and share details about your transaction. Authentic reviews from verified shoppers help others make informed decisions. Focus on specific details about your experience with products, shipping, returns, and customer service.