soma.com Reviews
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Join 101+ users reviewing Soma Intimates. Read verified ratings and real customer experiences on soma.com before you order.
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1.7 / 5
Average user rating
101
Total reviews
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soma.com Reviews
Read real experiences from customers of soma.com.
Brands may not incentivize or pay to hide reviews.
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Mary Antolin
March 30, 2026
Horrible shipping condition of my purchase!!!
I received my box this morning that was shipped with free shipping through USPS. My box was severely ripped and gapping open on two of the four sides and the top tape was so minimal on the box to where it was gapping open and not sealing the box from the top at all. Based on these issues there were 3 large areas open and it was surprising that the items inside were still there. They were filthy and covered with black shipping dust that you normally see on the outside of boxes. I am thoroughly disgusted. This type of handling of the merchandise I ordered from Soma is totally unacceptable. I expected much higher standards coming from this store. Not sure I will ever be ordering again and very lucky that none of my items fell out of the box with the size of the holes that were on my box. I sent photos to document this delivery to an email provided through their customer chat and would love to include the photos on here but this site is not allowing me to post photos. 🫤
WEBCLIENT
March 25, 2026
They sent the wrong color twice and…
They sent the wrong color twice and each time I had to pay $7 to return the wrong item! When I called customer service, I was told "tough!" Will NEVER shop here again. I do not recommend this store/online.
customer
March 9, 2026
If I could use a negative star rating I…
If I could use a negative star rating I would. There 3 week refund policy is ridiculous.
Bill Prazuch
March 7, 2026
I ordered bras for my wife last…
I ordered bras for my wife last September and they say they delivered it. I received nothing. I reached out to them and they said they would redeliver. Once again nothing even though they said it was delivered. Some weird delivery service. I reached out once again and they promised to reimburse me. It's been over 6 months now and every email I get from them is a general response. To this day I'm out of the items along with the money.
Beverly Richardson
March 6, 2026
I’ve been wearing Soma pajamas 10 yrs…
I’ve been wearing Soma pajamas 10 yrs and their pajama pants when I couldn’t find pajamas I liked. I’m through withSoma. I bought 2 Soma pajama pants, the material is cheap and there wasn’t a tie for the waist. I’m a size small and since the waist tie is missing the pants don’t fit. Bye Bye Soma!!!
Ajm B
March 5, 2026
Poor quality material!
I reached out to the store and then to customer service after buying a set of Soma 24/7 modal athleisure wear. I have had it 1 month, worn it and washed it 3 times. The fabric is pilling and of poor quality. For the price it should be much better. Soma wants to offer me $25.00 when I paid over $100.00, on sale. They should do better, by using better quality and standing behind what they sell.
Diego Isaza
March 3, 2026
Doctors with a Very low professional level
Went On Monday, March 2 2026 with Dr. Isabel Gonzalez Fernandez, Rude person , unprofessional treatment to patient, most be removed of the company . She shows no experienced and knowledge, very poor medical skills. Medicos con muy bajo nivel professional, Dr Isabel Gonzalez Fernandez , ruda, no presta atencion al paciente, nivel medico muy pobre , debe ser removida de la empresa .
Cathy Brandt
February 17, 2026
If an item is IN STOCK, why does it take 14 BUSINESS days to receive it?
I have become increasingly disappointed in SOMA online. They say an order can take 10-14 business days to arrive. However, if I am told the item is IN STOCK, why does it take 14 BUSINESS days to receive it? I ordered something that I was told was 'in stock', so I figured I'd get within a week. (Order #2112054688) It's been almost two weeks, and it hasn't even left the warehouse to go to the shipper! I really wanted this item sooner, so I hope SOMA will speed this up. Was the item really 'in stock', or do they just say that to get women to order? IF SO, FALSE ADVERTISING! Also, so many items I like are not available in the stores, so I'm stuck ordering online and have to face these problems
Cheryl
February 11, 2026
I placed two orders 12 hours apart and only received one
I placed two orders 12 hours apart and received emails for each order stating the same delivery date. Everything was great until it wasn’t! One order arrived two days late but the other order is no where to be found. I’m leaving town for two months in a couple days. When I called customer service for help I received a “canned” response that it can take up to two weeks to receive my order. That’s all the help that was offered. I never would have placed ann order had I known that. I am furious and Soma/Chicos have lost a decades old customer over this. Customer Service could care less about customer satisfaction or that my order has not arrived and probably got lost in the mail, what a waste of money!
K M
January 29, 2026
My order took a few weeks to receive
My order took a few weeks to receive. This is much longer then most companies. I mailed a return. It's been over 2 weeks since they accepted my return and I'm still waiting on a refund.I will definitely not order from this company again.
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