Soma Intimates Coupons & Promo Codes

Back in September I ordered some bras for my wife and they claimed they delivered them. Nothing showed up. I got back in touch and they promised to send a replacement. Again, nothing arrived even though they said it was delivered. The delivery service they use is really sketchy. I reached out one more time and they said they'd refund me. It's been over six months now and every reply I get from them is just generic. To this day I'm out both the merchandise and the money.

For the past decade I've been loyal to Soma pajamas and their pajama pants when I couldn't find something else I liked. I'm done now. I grabbed two pairs of their pajama pants and the fabric felt cheap, plus there was no drawstring for the waist. I wear a small size and without the waist tie, the pants just don't stay up. That's it for me and Soma.

This review appears to be about a medical facility rather than Soma Intimates and cannot be rewritten for this retailer.

I placed two separate orders just twelve hours apart and got confirmation emails for both with the same expected delivery date. Things went smoothly until they didn't. One order came two days late, but the other one just disappeared. I'm traveling out of town for two months in a couple of days. When I called their customer service to get answers, I only got a standard response about how orders might take up to fourteen days. That was the only help they offered. I would've never placed that order if I'd known that. I'm really upset and I'm done shopping with Soma after being a loyal customer for decades. Their customer service team clearly doesn't value keeping customers happy or actually finding out what happened to my missing shipment. This was a total waste of money.

My 90 year old mother came to visit and was looking for a place to get properly fitted for a bra. We went to the local store and had such a wonderful experience with Patricia. She really understood how to make my mom feel comfortable in what could have been an awkward situation given her more modest sensibilities. Patricia went above and beyond to help her out and showed genuine care and thoughtfulness throughout the whole visit. I'm so grateful for how she treated my mother.

I've never had problems with other bra brands, but Soma bras are different. The underwire has come out within less than a year of wearing them. I called the store to see if they could help, but my purchase was beyond their sixty day window. Honestly, for the price these bras cost, there should be at least a one year warranty. I won't be buying from Soma anymore.

I've had multiple unpleasant interactions with the same associate at the Woodbridge location in Virginia, and this seems to be a consistent problem. The first time I let it go. The second time was right after Thanksgiving when I brought my niece in for a bra fitting. She left saying she'd never had such unhelpful service anywhere and decided not to buy anything. My last visit was just as bad: unfriendly, not helpful, and I felt unwelcome. Nobody approached me until I asked for assistance, and even then this person seemed annoyed to help. The staff used to be really professional and welcoming here. What changed? I've also seen other customers mention the same issues at this location with this particular associate. Considering how much I've spent there over time, I'm starting to wonder if I'll come back or if I should look elsewhere. Something needs to change.

What a disaster! I placed an order to send a gift to someone in Ireland after seeing they ship internationally. They charged me for the item plus thirty dollars for shipping and extra taxes, which I paid thinking the quality would be better than what I'd find on Amazon. I got a shipping confirmation showing it would arrive at the Ireland address. A week went by and I checked the tracking, only to find out the package was delivered to Queens, New York instead. Dealing with customer service has been a nightmare. I've called three times and the representatives sound like they're working from home, the calls keep getting dropped, and ultimately they're only refunding the product cost of one hundred eight dollars. I'm disputing the rest with my credit card company. Avoid this place.

I requested a price adjustment on items I purchased before they went on sale days later. The first representative I talked to just stopped responding, so I hung up and tried again. This second person told me I'd get almost twenty dollars back. Ten days went by and nothing showed up on my account. I contacted them again and this time they said only one item qualifies for a discount, so now they're offering just five dollars back. This company is unreliable and misleading. After sending emails to three different agents and fighting for the promised fifteen dollars plus tax instead of just five or a store voucher, the third agent finally sent me something showing a refund. Now I'm waiting again and hoping it actually happens. Next time I think I'll order a completely new set and return the first one to skip all this frustration.

I remember when this brand actually cared about making solid products. Not anymore. I've had a few quality problems with bras I bought recently, but I was willing to overlook it as a one off. Figured I'd try one more time, so I purchased a cool night pajama set online a couple weeks ago. After wearing them just once, the elastic waistband started coming apart at the seams. This wasn't a tiny issue, the whole thing was basically disintegrating. I reached out to their customer service team and was offered only $15 as credit toward another purchase. I explained that wasn't acceptable since my brand new pajamas were literally falling apart. Their response was to tell me that my washing machine caused the damage. I told them no, the product is just poorly made. I even said they could just send me new pants without replacing the entire set. They wouldn't hear it. My family and I are finished with this company. Their quality and standards have really declined.

This company used to be known for quality, but those days are long gone. I've noticed declining quality on a couple of purchases, and figured maybe it was just bad luck. So I gave them another shot and ordered a cool night pajama set online just recently. I wore them one time and the waistband completely fell apart. It wasn't just a single thread coming loose either. I got in touch with customer service expecting them to make it right, but they only offered me $15 in store credit. When I told them that wasn't going to cut it since the pants were literally falling to pieces, they turned it around and blamed my washing machine. I disagreed and said the construction was just poor quality. I even offered to just get replacement pants instead of a whole new set, but they shut that down. My whole family has decided we're done shopping here because the quality, values, and standards have really taken a nosedive.

Every single time I shop with you I have an amazing experience. I placed a call on mid August to order pajamas over the phone and spoke with Moyan. She was so patient on the call and really took the time to listen to me. My order was placed smoothly and arrived in just three days. I'm extremely satisfied with everything. Thanks so much.

I've consistently had fantastic experiences here. I called in on a late August afternoon to place a phone order for a pajama set and Moyan answered. She was patient and really listened to what I needed. She got my order processed and I received it after just three days. I couldn't be happier with how everything turned out. Thank you so much.

I put on my new underwear and within an hour they started coming apart and falling to pieces. I contacted their chat support and was told they don't issue refunds for anything that's been worn or washed. When I asked to speak with someone else who could actually help, whoever was on the chat responded in all caps that nobody would assist me. I decided to call instead and got the same story from the representative, just more of the same about no refunds or returns on worn or washed items. This company is being dishonest here. First off, who doesn't wash their underwear before wearing it? They know this is the obvious thing to do and they've built in a loophole to avoid refunding. Second, sometimes defects don't show up until you've worn the item. That's another loophole they've created. The business practices are really terrible. I'm stuck out thirty bucks for underwear that's literally disintegrating in my hands.

I placed an order for a red light device and it never showed up. After waiting more than a month and a half, I requested my money back. I'd spent around four hundred dollars on this thing. They're telling me now that I need to wait half a year before I get my refund, and this is for something I never even got. The customer service was dishonest and awful. I'm going to file a complaint with my credit card. Don't buy anything from this company.