soundboks.com Reviews
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4.3 / 5
Average user rating
3179
Total reviews
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soundboks.com Reviews
Read real experiences from customers of soundboks.com.
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Andrew
December 22, 2025
Warranty - ehhh.. Camille - AMAZING
I want to specifically highlight Camille at SOUNDBOKS because her customer service was truly exceptional.I have been with SOUNDBOKS since the very beginning as an original Kickstarter supporter, and over the years I have owned several speakers and dozens of batteries. Most of my batteries are from the older generation, which unfortunately are known to have more issues. While many of them still work, they are not nearly as reliable as the newer battery models. From everything I have seen and read, the newer batteries have had many of the early issues ironed out and appear to be a much better product. Putting some kind of recall on the older batteries would be legendary. If they were $50 batteries, then I could see just buying new ones; but not when they're $199. Making SOUNDBOKS come with a standard 5 year warranty across the board for repairs against defects would honestly make SB perfect. That is the bottom line here.The challenge is cost. Replacing my entire fleet of older batteries with the newer models would cost several thousands of dollars, which is not an easy pill to swallow. On top of that, I also had a speakers fail just outside of the warranty period. Anyone familiar with these products knows they are a serious investment, so that part was definitely frustrating. I do still have one dead speaker that is out of warranty, and while that was disappointing, SOUNDBOKS was clear and fair about it and directed me to a trusted third party repair service. It is what it is. Its out of warranty.Where this experience completely turned around was with Camille.She was extremely in depth, transparent, and informative. She took the time to thoroughly review years of purchases, invoices, serial numbers, videos (a lot of them); and she explained their policies in a way that actually made sense. Communication can take SEVERAL days between responses at times, but when she replied, it was thoughtful, detailed, and showed genuine care and effort.Even though I was technically out of warranty on several items, SOUNDBOKS still went above and beyond and sent me a few new batteries as a goodwill gesture, one of them arrived DOA; but they didn't have to send any. That was not something they were required to do, and it meant a lot, especially as a long time customer who has supported the brand since day one.These products are powerful, but they are a serious investment. Long term users should stay organized and address issues early. That said, employees like Camille are the reason I still respect and stand behind this company. She handled a complicated situation with patience, honesty, and professionalism.Camille is amazing, and she deserves real recognition for the level of service she provides. Thank you again, Camille. Your dedication to your craft and trying your best to achieve customer satisfaction does not go unnoticed.
Corey Judge
December 3, 2025
Abysmal Customer Service
I would just like to relay that this company's customer service is abysmal. We have dealt with many different companies in the past, both domestic and international, and I think that this company has to be the worst that we have ever dealt with. We have several products from them between myself and the people that I work with, and I do not think that we will ever recommend them again to anyone else. My household/business will be selling our three Soundboks 4 speakers and purchasing the Stage One speakers just based on Customer Service alone.Taking days, literally days, to get back to someone via email on something that could be handled by a 10 minute phone call is completely unacceptable. We were trying to order a product from them and it took a week longer than it needed to. Because of this, we will not be having our product from you in time for the event that we needed it for. This also caused a problem with a speaker that we already had from them because we needed help with a technical issue. One of the reasons given as to why their Customer Service leaves so much to be desired is that they are based in the EU so there’s a time change difference. As if no other companies are based in the EU and have customers!! I think that because they are selling a higher priced item in their market category, they would want to have exceptional customer service. Especially now that there are other options in the market directly competing with their top product line. It’s not as if they're selling a $20 Bluetooth speaker that you can pick up at the local convenience store.
Simon Mackinder
November 28, 2025
Their speakers are not suitable for…
Their speakers are not suitable for reproducing spoken word via microphone feed. This is because the internal amp shuts down to standby mode after 10 seconds with no signal and when presented with an audio signal, the switch on time can lose the first word or so on a vocal announcement. This can be extremely embrrassing at a conference arena!
Anaïs Van Tongeren
November 8, 2025
I would give more stars if i could !
Buying my SOUNDBOKS was honestly one of the best decisions I’ve ever made! I’ve had so many amazing memories with it — truly unforgettable moments. Over the past two years, I’ve even inspired around five of my friends to get one too!Best bluetooth speaker ever made , quality is insanely good , in sound, durability , looks , really everything.
Chad
September 10, 2025
Great Speaker-Customer Service is blah
First off, I hate having to rate this a 3. Let me say that I absolutely loved this speaker. The quality and sound is great. I’ve had my speaker for a little over 2 1/2 years without an issue. It was always kept inside and never played it more than 50 to 75% on the volume. The battery life was great as well. The reason for it not being a five star is because when I feel like you spend 1000$ the warranty and Customer Service should be A+. I understand there is a 2 year warranty but when I did an update on my speaker software, and then a couple hours later it just stopped working. I contacted the customer service team and sent videos of what was going on. The only response I got from them was my speaker was out of warranty and hit had a power issue. I bought it directly from them. But apparently it was not registered? They provided no help in trying to solve the problem other than telling me to send it to a third-party repair company in Florida. I have the large sound box so it would cost me hundreds of dollars just to ship it there and back. Without even knowing what the issue is. I’m really bummed because the speaker truly is great. I just wish they stood behind their product a little more and gave help in diagnosing the problem rather than punting me away. I wasn’t asking for a replacement or hand out. But knowing what I know now, I’ll stick to my SONOS.
Gabriel Torres
August 19, 2025
Ordered from Soundboks on July 19th…
Ordered from Soundboks on July 19th (Order #20582-1) and never received my product. Instead of helping, they blamed DHL and even their “vacation period,” leaving me to solve a problem they created. Totally unacceptable customer service.
Juan Pablo Mayorga Bernal
July 17, 2025
10 out of 10 !
It’s been several years now since I am using soundboks. Quality, design, weight and battery autonomy are amazing. The often updates you get on the app that keep improving sound quality are also appreciated. I am super happy with the product itself but also the service.Big shoutout for the excellent service from Camille and for helping me with my issue !
Umay Isik
July 16, 2025
he customer service experience has been really disappointing
I’ll start by saying the Soundboks speaker itself is incredible — the sound quality is top-tier, super powerful. I rented one for my bday party and It’s built like a tank and perfect for outdoor events and parties.That said, the customer service experience has been really disappointing. My speaker never arrived, and even after FedEx confirmed the package was lost, I’ve had to constantly follow up to get any resolution. I sent them the required documentation days ago, but the responses have been slow, unclear, and at times contradictory. It feels like I’m stuck in a loop with no accountability on their end.For a premium product like this, I expected premium support — but sadly, that wasn’t the case. If they improved their customer service experience, I’d be a loyal fan. But until then, it’s hard to recommend buying directly from them unless you're 100% sure there won’t be issues with shipping.
Trevor Leone
June 25, 2025
The help at Sounboks is fantastic
The help here at Sounboks is fantastic. Staff was able to help locate some parts from the Gen 1 unit.
Florian Röß
May 22, 2025
Service was perfect and without…
Service was perfect and without complications
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