spanx.com Reviews
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3.6 / 5
Average user rating
252
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for spanx.com.
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spanx.com Reviews
Read real experiences from customers of spanx.com.
Brands may not incentivize or pay to hide reviews.
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Heather Luna
February 6, 2026
Stellar Customer Service Experience
I recently needed to exchange an item I received as a gift. The cut was a bit short but there was a small stain on the front which was the bigger issue. My Customer Service experience was stellar! Not only were they quick to respond, but they followed up again because I wasn't able to respond back immediately. Then, they issued a credit and didn't ask me to send the item back. I had no issue sending the item back, but I appreciate the ease Spanx extended me. Furthermore, Spanx followed up again once the Store Credit was issued. In general, across the board, Customer Service is suffering these days. My experience with Spanx's Customer Service was top-notch and worth the praise. I hope others are able to have the same experience with them as I did.
Maria P
February 3, 2026
The airism pants are horrible!
The airism pants are horrible!! They last one wash and then the butt starts pulling. If you sit on anything, it pulls they are absolutely defective!! I did not even sit on anything rough and they pull you cannot wear them outside! Also, you cannot leave a review on the website so they do not reflect how awful they are. And overpriced.
tobey canada
February 2, 2026
No customer service at all
No customer service at all. No phone number to contact a person. Order from a place you can actually speak to someone. For a company that charges these prices it’s ridiculous not to even be able to get help. I do not want to email them. The web site has been down. Just says sorry web site down. I am unable still to process a return. Yet no problem at all if I want to buy something. Sooooooo frustrating. Lululemon has much better customer service
Georgina Oliver
January 28, 2026
The customer service is very poor
The customer service is very poor. I had an order delivered, they didn’t fit. I contacted them, they told me how to return. I later received an email saying they received the order and would credit me within 5 days. That was over 2 months ago. I emailed customer service twice and still no answer or credit. 0792300631120 Order #
Riften
January 28, 2026
Buyer beware, poor quality, no returns
I purchased their regular faux leather and their fleece lined faux leather leggings and to my surprise they’re both awful. The texture is odd and crackly and patchy and does not look leather like at all. Buyer beware, there’s a reason the black ones are all final sale only, because they’re very poor quality and Spanx intentionally filters out honest bad reviews.
Roberta S
January 25, 2026
Uncomfortable, Feels like Rubber
I have several camis from different companies, but the Spanx is the worst. It feels like tight rubber. Supportive, body shaping camis should feel soft and comfortable. I am sorry that the one I bought is not returnable, as I will never wear it.
Michelle Brisson
January 23, 2026
I ordered a pair of jeans
I ordered a pair of jeans, and I was very disappointed. The material did not feel good—it was extremely heavy and uncomfortable. The jeans were also much larger than expected, and the heavy fabric made them unflattering for any body shape. Honestly, they could make someone look at least 100 pounds heavier than they actually are. I would not recommend this brand, especially for jeans or clothing in general.
Chris Fitzgerald
January 20, 2026
Received an email stating my order has…
Received an email stating my order has shipped with a tracking #. A week later it still states label was created but hasn’t shipped. Spanx says they won’t look into it til it is 9 days after the email. Why send an email stating item shipped if it wasn’t?
Security
January 19, 2026
I ordered the end of year clearance…
I ordered the end of year clearance for the track suits. Not in my price range but disappointed in all the others. Finally waiting to see if it lived up to the hype, fabric soft and fell nice but a tad bit short. I didn't realize it was a final sale until I placed the order. Now I see they sent me a petite. I wondered why they were so short, straight leg, I'm 5'3 and just hit my ankle.I've never worn it yet but have removed the tags, going to call and see if they will take it back and send the REGULAR as ordered. If not I will never buy another SPANX again.. On the good note the suit lives up to the hype, comfortable, nice fabric but pricy.Do the right thing please...
Maria Mardjanov
January 8, 2026
My first pair of leggings
Got my first pair of leggings gifted to me for my birthday on September 2025, a bit disappointed the seam is all coming loose I normally wear Lululemon size 4, these Spanx leggings are a Medium, they are not too tight so not sure why the seam is all coming loose. I truly like them but I feel that the quality is not there:( disappointing!!
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