stanley1913.com Reviews
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1.5 / 5
Average user rating
243
Total reviews
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stanley1913.com Reviews
Read real experiences from customers of stanley1913.com.
Brands may not incentivize or pay to hide reviews.
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Christina Brewton
February 2, 2026
Horrible customer service
Item sent to wrong address. I was finally able to talk to someone after several hours and attempts calling customer service. They refused to help stating they sent the item and it doesn't matter it was mailed to the wrong address. I asked to speak to a supervisor and was told one was not available. HORRIBLE customer service. If this issue is not resolved, I will never order or buy another Stanley product and I will tell family and friends to do the same.
Bradley
February 1, 2026
0 Customer Service
0 Customer Service. My bottle arrived damaged so I filled in their contact is form and got a case number which they said it would be 5 days before they got back to me. It’s been longer than 15 days and still no contact. Wouldn’t recommend.
Jack
January 29, 2026
Absolutely disgraceful customer service
Absolutely disgraceful customer service. Placed an order in November as a Christmas gift which was due to be delivered at the beginning of December. I received an email stating that they have given the items to DHL for shipping however DHL never received the item. I have emailed Stanley 3 times with no response. I have paid €102 for something I haven't received and I haven't even been given the dignity of a response from them explaining themselves. Awful company will never order from them again.
John J
January 28, 2026
Does not refund me for over one month…
Does not refund me for over one month and customer service keeps saying that my refund is in the queue.
Kimberly Woodside
January 21, 2026
Faulty tack welds, won't honor warranty
I purchased a limited edition Barbie 40oz quencher online but not directly from Stanley. Not even a year in and the resistance welds holding the handle on all broke. The cup was always handed washed and never dropped. I reached out about the warranty and they won't honor it. What a waste of $60!!!
Ildikó Zsuzsa Szabó
January 19, 2026
Horrible customer service
Horrible customer service. The christmas gift faded in color after 1st use. Write them 28th december and 9th january. NEVER HEARD back!!!!!!!
Natasha Fogg
January 16, 2026
I made an order to the wrong address
I made an order to the wrong address. I tried to cancel the order and as I was unable to do that made multiple attempts to contact Stanley customer service. I heard nothing back and my order was delivered to the wrong address who returned it to the sender. My order is now back with Stanley and I have not heard from them. I have sent multiple emails, filled in numerous forms on the website and tried to contact by Instagram. The only message I have received back is to say my issue has been resolved. But it has not. This issue has been ongoing for over 2 weeks and I’ve not had any contact from Stanley. Terrible customer service
Ritz Chilled
January 16, 2026
Do not buy directly from stanley
Do not buy directly from stanley, the worst customer service ever !! Order not recieved they wouldn't resend or refund absolute joke !!
Stuart
January 14, 2026
The quality is outstanding
The quality is outstanding. I received a Stanley travel cup as a gift. (I wasn’t involved in the purchase or delivery). The cup is superb. The thermal insulation is excellent, the design is functional, the styling attractive and cleaning is very easy. I do a lot of country driving, and it’s great to have Stanley with me on the road.
Natasha Bot
January 12, 2026
30 day return policy however they take…
30 day return policy however they take multiple weeks to ship to you. Does not hold ice for as long as it claims.
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