staples.ca Reviews
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1.8 / 5
Average user rating
815
Total reviews
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staples.ca Reviews
Read real experiences from customers of staples.ca.
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jhops sis
April 10, 2026
The worse company ever built
The worse company ever built. From store employee to online employee to courier. The company should close permanently.
Kira
April 5, 2026
I purchased the printer online-poor customer service
I purchased the printer online. The process was not smooth. I subscribed online with the newsletter and received my 10% of but the code did not work. I had to call e-commerce web support and they gave me another code and it still said code expired.I was told to pay the full price for the printer and the discount would be credited back. This occurred 2 days later.I saw I qualified for a $25 gift card for buying a printer from March 20-26. from a staples newsletter. I returned to the store expecting them to allow me to pick one up.The manager Ramin, at North Vancouver Staples on marine drive said I purchased the printer at full price. I said no I did not. He said their retail store is different from on line. purchases. He was not willing to give me the gift card. I had to refund the printer and repurchase it to qualify to pick up a gift card.I refused. He said he doesn’t know anything about online. Then I stressed I bought this online on sale and March 20th was the last day.He obviously was becoming frustrated with me. He checked my purchase price off my staples email invoice and said the $25 gift card has already been applied. You can check it with your calculator!At this point I know he wasn’t going to budge. I simply walked out and returned the printer unopened for a full refund minus the discount coupons given. I called head office to complain and they simply apologized and said they will send me the gift card. I refused it. Imagine dealing with this fiasco all over again if I bought a toner online on sale? I do not need this frustration and headache. No longer willing to deal with Staples again ever!!! Believe me, this story will be shared elsewhere!!!
TFG Payment
April 5, 2026
Very bad experience
Very bad experience I spent one hour just for online printing and it didn’t work Employees told me that many people complain about that.I can’t print business cards because it will be bad quality and online order will be the best.
Oakree
April 3, 2026
I used a fax service
I used a fax service. It is quite expensive. Their automatic fax machine reported the fax was sent, charged me the money and printed the receipt. The next day I called the office I sent the fax to. They said they did not receive the fax. During sending of the fax I noticed the fax displayed, that it was timed out, but instead of charging me it should say it could not send.
Jamila Bzeih
April 2, 2026
If i can put zero star it would be…
If i can put zero star it would be better!!! I want to print a paper i need trillion steps and the staff are so lazy plus while checkout they want service fee and they did absolutely nothing!!!! They wasted my whole time! Super disgusted and disappointed!!! Paper at the end didn’t print my debit didn’t work they only work for credit, so what shall i dooo??!! Disgusting.!!!! In lebanon if i want to go to print somehing it takes 1 minute it is done we send it via email or whatsapp and printed directly even though it is super busy, learn from them! Shameeeee
lhen tobias
April 1, 2026
Disrespectful treatment toward a…
Disrespectful treatment toward a customer with special needs — unacceptable under BC Human Rights and Accessibility StandardsI am extremely disappointed with the service my son and I received at this Staples Fort St Jonn, BC. My son has special needs, and the staff member who assisted us showed a complete lack of understanding, patience, and professionalism.While my son was trying to pay, the employee reacted with dismissive facial expressions and even holding a laugh at his mistake. This is not only unprofessional — it goes against BC Human Rights protections, which require businesses to provide equal, respectful service to people with disabilities.I explained that because of my son’s disability, we needed a hard copy of the photo taken last week. Instead of helping, the staff member suggested that my son should wear the same clothes as before so it “wouldn’t be obvious” that the picture was new. This suggestion was inappropriate, unethical, and completely unhelpful.She also accused me of being “upset” when I was simply trying to understand the situation. Her tone and attitude made it clear she lacked proper training in accessibility standards for customer service, which require patience, respect, and accommodation for individuals with disabilities.Customers with special needs deserve dignity, understanding, and proper support — not judgment, frustration, or disrespect. What we experienced here was unacceptable and deeply disappointing.I hope management takes this seriously and ensures staff receive proper training on disability awareness and accessibility requirements. No family should ever feel humiliated or dismissed while accessing a basic service.
Meghan Lamarche
March 31, 2026
the website horrible!!
the website horrible!!very glitchy and on top of that you have to pay service fee for printing which i wouldn't mind but i couldn't even do that because verifying your card details on the site seems to be impossible, such a waist of time
Ron Daniels
March 31, 2026
The Harwood Rd
The Harwood Rd; Ajax location have always been fantastic to deal with. Better yet, their TechEasy tech services are outstanding every time I need their help.
Logan L
March 31, 2026
Do not order from their online store!
Do not order from their online and expect it ANYWHERE close to what they estimate especially if you are in BC. It will sit in their PORT COQUITLAM, BC warehouse for days past the estimated delivery time and they will refuse to cancel the order even though its not even processed yet. Total waste of our time! Will never order from staples for business related products in the future
Cinbadest
March 31, 2026
Huge Waste of Time
I walked into the Welland store to help my daughter buy an iPhone and a laptop. She knew exactly which phoneone/colour she wanted which we told the sales rep. He shuffled around for about 5 minutes, then went to the manager who said he would look in the back. He then proceeded to assist 2 other customers checking out before telling us that he did not have the phone she wanted to buy outright. If she would go with a different phone, there might be a $200 gift card. I told him that money was not an object, could they call another location? No, they could not- why I can't say. Then the original clerk said he could give her a $27/month phone plan and get that phone with it. Why on earth would she get a second phone plan? So we moved on to the laptop. After convincing us on the merits of 2 choices, I asked if the keyboard was backlit 'no, but you don't need that' he said. I went closer and read the description- yes it did have that feature (this is still the manager). He kept pushing the one on sale- I repeated that the money was not important. We settled on the one- oh sorry, we don't have any! 'Try buying it online' he says. We walked out of the store empty- handed after wasting 30-45 minutes of my time for nothing. Staples, you should be ashamed of such sales people!
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