steelseries.com Reviews
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2.1 / 5
Average user rating
19551
Total reviews
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steelseries.com Reviews
Read real experiences from customers of steelseries.com.
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Vin Bro
February 26, 2026
Fantastic Web Support
Responded immediately. Helped with me with exactly what I needed. Very hard to come by such good customer service online. Really appreciated.(I asked to return an item well out of warranty and they sent me the return instructions within the hour. Full refund!)
Trapped guy
February 23, 2026
1 star
1 star – Absolute worst customer service & product quality I’ve ever experiencedBought an Apex Pro TKL Wireless because “SteelSeries stands for premium quality”. What a joke.The keyboard died within the warranty period 1,5 years of normal use. Sent it in for RMA. Since then it’s been nothing but endless frustration, lies and stonewalling.The support team is completely incompetent and gives copy-paste answers that don’t address anythingThey keep “escalating” the case for weeks without any real progress or ETAMy defective unit is now stuck “at their logistics provider” I believe they collect all faulty parts there.No replacement keyboard has been shipped – not even attempted, but was said to me.After multiple follow-ups they simply stopped replying at allI don’t even want a replacement anymore – I just want my money back. Guess what? Still ZERO response, zero status update, zero communication.Paying almost 200 € for this garbage and then being treated like this is insulting. Their live chat bot is another level of useless – it’s so dumb it actually makes you angrier.I’m 100 % done with this brand. Never again SteelSeries. Not a single product from them will ever enter my home.Avoid at all costs. If you want to see how bad their “support” really is, just open their website chat and try to get a real answer. You’ll understand within 2 minutes what kind of company you’re dealing with.Disgraceful. 0/10. Warn everyone you know.
Filip Domagała
February 23, 2026
Terrible mouse and headphones
The wors mouse i ever had it keeps constantly disconecting in the worst moments and the headphones configuration is terrible
Christopher Davis
February 17, 2026
DO NOT BUY
Earbuds are terrible. Had nothing but problems since they came out the box. They require a software update which is normal. But the app wouldn't connect to the PC to update for 4 days! The sound quality is below standards of £5 headphones. It changes the audio when it wants and its honestly like listening to sound played through a trashcan! It also is unfixable. I have tried every suggestion on Google and reddit and steelseries.com.Eventually it will decide to fix itself. The mic is even worse I've recorded and listened to it back and it sounds like im 10 feet away in a cupboard with my hand over my mouth. And this also changes whenever it wants. Im actually really upset as I know steelseries have produced some top teir headsets but someone has to be held accountable. If you think this is a rant then please feel free to do your own research. I hope you do and do waste £200 on what is essentially a £5 pair of headphones with an app that doesn't work. If thats what your looking for id suggest going to Temu.
James Brummund
February 16, 2026
My Steel Series ear buds never work or…
My Steel Series ear buds never work or when they do, it sounds like a techno concert with random sounds.
Collin Thompson
February 14, 2026
I've had 3 steelseries headsets and…
I've had 3 steelseries headsets and they never fail to mess up and stop working even in perfect condition. The software is unbearable to use. Makes your microphone sounds either screeeching static or so quiet that no one can ever hear. The microphone cuts out and sounds dirty on its own. (FOR $200+ BY THE WAY). I cannot recommend the brand at all it's the worst ive dealt with for those kind of prices. Ive had a better $30 headset
AlAN HOULAHAN
February 12, 2026
well i bought an arctis nova 7…
well i bought an arctis nova 7 wireless headset great product UNTIL firmware and GG app update and they BRICKED my headset just wont connect in app and no sound after 2 solid days talking to support and trying to rectify with recommendations from them i have done twice over that has not fixed the issue. now they have got me trying to jump through hoops for a warranty claim by sending proof of purchase etc.. my headset is 4 months old worked fine until updates. information required for said claim which i have everything at hand box serial no.s receipt from currys but i cant send the required information and photos through email they got to be sent from computer to where i have asked ? the EVASION is real with this company they are proper highway men avoid like the plague is my advice and save your money im now stuck with no headset to game with NOT happy in the least i will never buy another product i thought about upgrading to there flagship model headset sooo glad i didnt dont go through the stress i have had to entail buy a better product from a company that actually cares about there customer Base.As of 13/02/2026. I have been updated by the steel series support team i finally got through to the final warranty step after a nightmare of fullfilling there required steps ..which involved totally destroying a 4 month old headset cutting wires to ear cups and removing them from the head band removing microphone which entailed completely pulling it out so it was no longer attached to the ear cup and they needed photo evidence of this . On a more positive note I have been apparently upgraded to the gen 2 model of my headset Filled out required final step which is a form with my contact and address details... currently waiting to see if my warranty request has been successful (checking all my details and so forth) I might find out soon hopefully. Will update as I receive more information..Update as of 16 02 2026 well it seems my warranty replacement and upgrade is on its way to me should receive it in the next couple of days it was a hard slog but the outcome has proven to be a positive one.. I must change my initial star rating from 1 to 4 as its the only fair thing to do and I dont mind eating humble pie Thankyou steel series for sorting my warranty claim out.. hopefully future software and firmware updates dont cause me anymore heartache ! A solid and very honest review this is.
Nolan Essertaize
February 10, 2026
The software is garbage
The software is garbageThat's insane, u're supposed to have a greate software to get clip, but when you do, the software crashing, the clip can't displayed unless you reboot the software... This is shitty for this kind of company.
Most _
February 5, 2026
G A R B A G E
absolute peace of garbage, i am switching to logitech ... headsets: i got 2x arctis 3s and both got cushions ripped. and without GG they sound like phone speaker without bassGGapp: today is sixth time i am reinstalling GG because for non-existent reason , when i put sleep mode on pc and again i turn it on it switch both of outputs to random, i prioritize gaming mode and it puts some AUX or mic, i have to turn on the GG and change output mode
CGE Coolie
February 4, 2026
I wish i would have never bought this.
I wish i would have never bought this.Pros: comfortableCONS:- if you don’t have a PC it’s just an regular shitty headset- Connecting to your console is a MAYBE. Sometimes it takes hours to connect. Gotta unplug it from the console over and over to get to connect. - If you connect to phone the mic doesn’t work on console. The basic Xbox $100 mic would work on my phone and Xbox at the same time. - I tried making my own custom profile but it will not pop up on the app. ONLY BUY THESE HEADPHONES IF YOU GAME ON PC!!! THESE SUCK FOR CONSOLE. I WISH I NEVER BOUGHT THEM!!!
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