Steiner Sports specializes in collectible sports merchandise, memorabilia, and trading cards. This page shows what customers who have purchased from steinersports.com think about their experience, including ratings, reviews, and answers to common questions about shopping there.
Steiner Sports Reviews
4.7
15 reviews
What Shoppers Say About Steiner Sports
Created with AI, based on recent reviews
Steiner Sports receives overwhelmingly positive feedback, with 15 shoppers rating the store 4.7 out of 5. The vast majority of reviews praise the exceptional customer service, with shoppers highlighting staff members like Matthew, Shakira, and Tyler for going above and beyond to resolve issues, respond quickly, and provide helpful support. Customers also appreciate competitive pricing and regular order updates that keep them informed throughout the delivery process.
One significant complaint emerged regarding product condition and photo accuracy on the website. A shopper reported receiving an item in poor condition (stained, torn, and marked up) that looked nothing like the pristine images shown online, describing it as unusable and damaged. This discrepancy between website photography and actual product quality represents the primary concern raised by reviewers.
Customer Reviews (15)
Sorted by: Most recentJoseph N.Jul 7, 2021
My display case showed up damaged in the box. Tyler handled everything professionally and got the problem fixed fast. I really appreciate how quickly he responded and took care of it.
Donald L.Feb 23, 2021
Tyler was excellent to work with. He kept me in the loop throughout the entire process from start to finish. I wish more companies had someone like him on their team.
Lawrence P.Jan 15, 2021
FedEx lost my shipment in transit. I called Steiner and Tyler was awesome about it. He worked with FedEx on the claim for the lost package and kept me informed the whole time. His service was fantastic and I couldn't ask for better support.
Anthony S.Dec 16, 2019
Cristin went above and beyond helping me with all my questions about shipping and making sure my signed sports photo was authentic. Her politeness and professionalism won me over completely. I'll definitely be asking for her help with my future orders. That kind of service deserves recognition.
Patricia M.Dec 12, 2019
Had to call because my order showed up wrong, but Cristin got the right item shipped right out to me. She also sent me a prepaid return label and clear instructions for sending back what I didn't need. My grandson is going to love his gift and I'm really happy. Steinersports.com has my business going forward!
Steiner Sports Review FAQ
How is Steiner Sports' rating calculated?
The 4.7 rating is based on 15 customer reviews submitted to RetailCoupons.com. Each review includes a star rating out of 5, and the overall rating reflects the average of all submitted ratings.
What do shoppers praise most about Steiner Sports?
Customers consistently highlight exceptional customer service and staff responsiveness. Multiple reviewers mentioned staff members by name for providing quick resolutions, helpful guidance, professional communication, and going above and beyond to solve problems. Shoppers also appreciate competitive pricing and order status updates.
Are there any common complaints about Steiner Sports?
One reviewer reported a significant discrepancy between product photos on the website and the actual item received. The customer stated the item arrived in poor condition (with stains, tears, and writing) despite being shown as pristine in the online listing, making it unusable.
Do customers recommend shopping at Steiner Sports?
The vast majority of reviews are highly positive, with 93 percent of shoppers giving 5-star ratings. Even customers who encountered issues (like a multi-item delivery problem) expressed intent to shop again based on how well staff resolved the situation.
How can I write a review of Steiner Sports?
If you have purchased from steinersports.com, you can submit a review on RetailCoupons.com by visiting the store page and following the review submission process. Share your honest experience, including details about product quality, customer service, shipping, and pricing to help other shoppers make informed decisions.