stevemadden.com Reviews
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1.4 / 5
Average user rating
321
Total reviews
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stevemadden.com Reviews
Read real experiences from customers of stevemadden.com.
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Judith Briggs
February 6, 2026
Customer service needs big improvement
The shoes in general are a little pricey for their quality although it’s not bad. I would say $79 would be better than $110 but it’s probably due to tariffs. The customer service is the worst! I don’t know if it’s AI, or their computer system, or real human beings who don’t know what they’re doing, but you just never quite know when the shoes are coming. You’ll get a text saying they’re shipped and then you’ll get a text five days later saying they’re shipped and then all of a sudden 15 minutes later, they will appear at your door. It’s crazy. Also, their links to tracking never work, you have to copy and paste the tracking into the shipping company.
Lena
January 25, 2026
Horrible customer service
Horrible customer service! I can't understand who they have hired to answer customer service questions--super rude people! If you like steve madden shoes, buy them elsewhere--like nordstrom or Amazon--customer service is great and returns are easy!
Kushagra Gupta
January 22, 2026
Cheap low quality products
Cheap low quality productsMy wife bought shoes from their store. They lasted only 6 months, after which the leather started wearing off, soles started becoming detached. It is basically just a one time wear, use and throw. Total waste of money
Pip
January 21, 2026
Absolutely appalling
I ordered a pair of boots from Steve Madden, immediately realised I had ordered the wrong ones, and emailed them to politely request an order cancellation. They responded the next morning advising it was too late to cancel the order as it had already been shipped. Why is it, then, that a shipping label wasn't even generated until five days after this communication? I emailed to lodge a formal complaint today, a whole seven days later, and my complaint was not even acknowledged in their response, they simply said the item was 'out for delivery'. There is no phone number you can call, and their email advisers don't even seem to ready the body of the email you send.
Nicki Nolder
January 20, 2026
I love thos watch not only is the price…
I love thos watch not only is the price affordable but it has quality material like the expensive watches do .I highly recommend this watch for people that want to look expensive with out paying expensive
Claire Aillud
January 14, 2026
Awful service
Awful service. Never receive. The parcel and they are dragging their feet to refund. Sort yourselves out.
Nanette Hardee
January 13, 2026
Question how can I try the shoes for comfort without wearing them?
Question: if your return policy is full refund if not worn, how does that work if you get scabs and blisters? Do you have to not wear the shoes in order to see if they are comfortable or not? Should I wear plastic over them while out to dinner so they are ‘not worn’ and can be refunded when I get blisters? Please enlighten me.
Rob Begg
January 13, 2026
Zero stars
If there had been an option for zero stars I’d have given it. Matter still not resolved and money still not refunded. Complete lack of transparency. Took money, didn’t deliver, didn’t communicate and only after persisting in trying to find out what was happening did I receive an email saying sorry, the boots are not available any more. Smacks of a business which is using underhand tactics to support its cash-flow.Never will I buy from this business again.
Tonnette Hightower
January 6, 2026
I’m not sure who’s running the company…
I’m not sure who’s running the company right now but the service overall is horrible. I placed an order on 12/2/25 and as of today I haven’t received my items. I spoke to a customer service representative and was giving false information. I was told my item would be shipped on 12/29/25. Called today spoke to a representative and was told due to the holidays blah blah blah. Checked my spam email saw an email the shoe was discontinued I should expect a refund within 10 business days. I will never shop Steve Madden again not even in store. Almost forgot to mention the representative Sarah claimed to not be able to send order cancel confirmation emails but she can email me herself and this is the email address that she sent from”GorgiasAlert which came across as a spam email account
Evan Pedraza
January 2, 2026
Delivery / Refund / Customer Service
I placed an order for boots on Black Friday with the expectation that they would arrive well before Christmas. After weeks of no updates, I contacted customer service and was told that the boots were essentially out of stock at the moment I placed the order and that they were “trying to locate a pair.”I was never notified of this issue at the time of purchase or afterward, which I find extremely misleading. Had I known the item was unavailable, I would not have placed the order.I then requested a full refund and was told I could cancel the order. When I followed up to cancel, I was informed that the order had already shipped despite there being no tracking updates and no delivery well past the expected timeframe.By January 2nd, the boots still had not arrived. After reaching out yet again, my order was finally refunded. While I appreciate receiving my money back, this experience reflects a serious lack of transparency, poor inventory management, and inconsistent customer service.Customers should not have to chase down basic information or wait over a month for an item that was never truly available.
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