stitchgolf.com Reviews

I did tons of research before buying a golf bag straight from Stitch. The design looked amazing, and I was excited about it. Fast forward to about eighteen months of ownership and it's falling apart. The zipper quit working, there's fraying all over, and the material is peeling off. To be fair, I keep the bag at my club and haven't used it as much as normal since my husband had some health issues come up. I haven't taken it when I travel either, so honestly it spent about half the time just sitting in storage. When I reached out to Stitch about the problems, it was a total nightmare. Their customer service wouldn't even acknowledge my purchase without an invoice number, which seemed ridiculous. Once I tracked that down, they offered me a new bag at forty percent off instead of fixing it. These are expensive bags marketed as premium quality, yet they basically said a year is all you get and after that you're on your own. I definitely ended up with a dud. I asked if they'd repair it and send it back, and they flat out said no. Their marketing and product design are solid, but the customer service is awful. Curious if other people have run into the same problems with them.

Found a golf bag on sale that showed available inventory on their site, so I placed an order. The shipment took forever to arrive, and then they contacted me saying they'd either cancel it or the item wasn't actually in stock. It's pretty frustrating that they were selling something they didn't have, and the way they communicated about their mistake felt cold and impersonal. A company that advertises products they can't actually provide and handles it so poorly doesn't deserve my business, no matter how cool their stuff might be.