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1.5 / 5
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stories.com Reviews
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Yulia Sondyk
April 12, 2026
I got effectively scammed out of my money
I got effectively scammed out of my money. I bought a coat on sale. There was no indication next to the product that it couldn’t be returned. At normal retailers, any product that cannot be returned is clearly marked as “Final Sale”. There was no such indication here, although apparently the return policy states that any item on a sale of more than 50% cannot be returned. Unfortunately, I did not look at the fine print and didn’t notice that my product wasn’t returnable. Caveat emptor (buyer beware) at its finest. Now, I have a coat that is too large for me and that cannot be returned because of a rule that was buried in the return policy and not clearly indicated next to the item at the time (they later changed it to say “Final Sale” next to the item after many clients complained about getting scammed the same way).I tried calling customer support, but they gave me a sob story about not being able to accept the return because the warehouse would see that it’s a sale item and not eligible for a return. My husband tried calling them and talking to the customer service manager, only to get the same response.
Lauren Dalgleish
April 4, 2026
Sell faulty items
Bought a pair of earrings & ring in store when in Edinburgh. When I got back home (160 miles away) and tried to open the earrings to remove from the card one was stuck and did not open at all.Emailed customer service who sent a standard not interested response and told me to return to the store - evidently unwilling to resolve the issue but happy enough to take payment for faulty items.
Jules Nijet
March 28, 2026
WORN shoes received & the worst customer service
I ordered the Strappy Block Heel Sandals (size 41, Orange) for €99 and received what can only be described as a used pair of shoes. The shoe box arrived damaged and taped up multiple times, already not what you expect at this price point. But far worse: the shoes themselves had clearly been worn by someone else. There was a visible foot imprint in the footbed and an unpleasant odour.I contacted customer service, who told me to return the shoes using a return code and wait for the warehouse to “evaluate” whether my complaint was valid. When I pushed back, pointing out that I had done nothing wrong and should not be burdened with resolving a mistake that was entirely theirs, I was told, in a single dismissive line, that their colleague’s response stood and that was that. No name, no accountability, no willingness to engage.Paying €99 for a pair of shoes and receiving something used, only to then be stonewalled by customer service, is not acceptable. I expected far better from a brand that positions itself as premium. Never again buying anything from this brand. Buyer beware.
Lydia Graham
March 24, 2026
The worst customer service & delivery
I love the clothes from here and the quality is always lovely, however, the delivery and customer service is APPALLING. I have ordered from here 4 times and there is always a problem, 2 of the times it didn't come, and the other two were massively delayed, one of which wasn't even sent to my house they sent it to a post office! Such a shame - considering the price point the customer service should be better than it is. I won't be ordering again, if i make my way to London I will buy something in store, but the stress isn't worth getting it delivered!
Susan Odonoghue
March 22, 2026
Returned 2 items
Returned 2 items - refunded for 1 only- 2 weeks ago, company doesn’t respond to emails or chat queries , impossible to engage with
Danielle Tehrani
March 21, 2026
Do Not Buy Sale Items Online from& Other Stories
I purchased an item online that was on sale. I did get a notification in my cart that the item was considered final sale because it was on sale. However, I purchased the winter 2025/26 wool pea coat in size small given the item description as "regular fit". When I received the coat and tried it on, I found that the item was actually really really oversized, so MUCH to big for me. I did contact the company and spoke with a customer service rep, asking for an exchange for a smaller size due to their false advertising of."regular fit". Company would not exchange the item even though it's their false advertisement that led me to order the wrong size for myself. I was offered a 10% discount code instead and it was suggested that I gift or donate the coat that I paid $179 for.
Natasha
March 5, 2026
Paid for home delivery
Paid for home delivery. The order was delivered to the collection point without my consent or awareness. Customer servise was useless. I used the option to rate the service after the conversation. Of course, it did not happen.
Friend of Ted
March 4, 2026
If there was a zero I would have chosen…
If there was a zero I would have chosen that! I ordered the same item twice now because the first delivery went wrong and now it's gone awry again. No explanation as to why just a refund. I definitely won't be ordering from them again - in this day and age of e-commerce it's just not acceptable to get it this wrong!
J Name
March 3, 2026
I would give Zero stars if I could
I would give Zero stars if I could. I wouldn’t even bother trying to engage with this company - they will have you going around in circles and never actually address the issue that you are raising. Bonkers, time wasters that copy and paste fluffy disingenuous text in their emails. Avoid this store and their customer service at all costs.
John C.
March 1, 2026
Was worried due to bad reviews but was…
Was worried due to bad reviews but was pleasantly surprised. Received delivery details regularly via email and collected my parcel within 5 working days. Received a text on the collection day and everything was nicely wrapped. I was happy with both the service, delivery and products as well.
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