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Sent back 2 items but only got money back for one. That was 14 days ago and they won't reply to any of my emails or chat messages. Basically impossible to get them to respond.

Couldn't get my issue resolved and the support staff member treated me poorly. I placed an order late at night on 26/12 around 23:06 and quickly realized I'd made a typo in the email field, hitting the wrong key. Since it was nighttime, I couldn't catch the 15-minute correction window, so I reached out the following morning in hopes they'd help. Instead they just said policy wouldn't allow it and showed no flexibility. When I spoke to someone on 27/12 at 10:35, they refused to attempt fixing the email, declined to lodge a complaint, and had a dismissive attitude. Rather than helping, they made me feel at fault. That's really frustrating when customer service should be supporting you instead, particularly with such a minor mistake.

Never got my issue fixed and the support rep was unhelpful. I made an order late at night on 26/12 at 23:06 and right after, I noticed I'd typed the email wrong - basically mistyped it on the keyboard. Since it was after hours, I couldn't get the 15-minute window to fix it, so I contacted them first thing the next morning hoping for help. They just said company policy wouldn't allow changes and didn't care about my situation. Then I talked to someone on 27/12 at 10:35 who wouldn't try to fix the email, wouldn't file a complaint, and came across as rude and dismissive. Made me feel like it was all my fault instead of getting support. It's disappointing when a company's customer service makes you feel blamed rather than helped, particularly when the circumstances were this straightforward.

My order was marked as shipped the next day with a delivery window provided. That date came and went without anything arriving. When I finally contacted the support team, they said I needed to wait another four days before they'd even ask the courier what was going on. My in-store visits have always been great but the online side has been a completely different story.

I'm really frustrated with how they handle deliveries. I entered my daughter's address during checkout and paid the delivery fee, but somehow their system automatically switched it to an InPost locker location without my permission. I called customer service and the first rep kept me hanging for 10 minutes before the call died, and on my second call they said the address swap was automatic and they couldn't fix it. Now my daughter has to go pick it up herself when she just had a baby and is trying to work from home. I mean, they offered to refund shipping but that's not the point. When you specify a delivery address and get charged for delivery, you expect it to actually come to that address! UPDATE: My order was supposed to arrive by 10/11th December but as of the 11th it hasn't even gotten to the courier yet. This is completely unacceptable. A company with these kinds of delivery problems shouldn't even be in business.

Ordered two things on October 11th and it's now October 23rd with still no package in sight. The tracking says the courier got it on October 16th at 14:15 but nothing's happened since. I've reached out to their support three separate times asking them to look into it or send a replacement, but they just keep telling me to be patient. Really disappointed with how this is going.

Honestly, I'd give this zero stars if I could. The tracking information wasn't working and when I tried reaching out multiple times, nobody responded. Turns out I was using the wrong contact email but they never sent anything saying not to reply to their shipping email. Once I found the correct address, it took two tries to hear back. Then they told me my item had already been delivered two weeks prior, except it never showed up. They said they'd process a refund, which was fine, but then I waited weeks without the money appearing in my account. I kept emailing with no replies until the refund eventually arrived. Still never got any acknowledgment from them about what happened.

This was my worst online purchase ever and I wish I'd checked reviews first. Two weeks have gone by since I ordered and nothing has shipped! A few days after ordering I got an email saying they're swamped right now and my stuff will go out eventually. I waited around, then reached out to their support team a few days ago. Their customer service is absolutely terrible. Nearly impossible to actually talk to someone. Out of every five emails I send, I might get one reply. And those replies don't help at all. Even after giving them my order number, they claim they can't locate it in their system. This is completely unbelievable! I have their order confirmation plus the shipping delay notification, so I know they have my information. Other people mentioned this same thing happened to them, so apparently this is just what their team tells everyone. As if that wasn't bad enough, they're acting like I'm trying to scam them and keep demanding proof of purchase.

I've never seen customer service this bad and incompetent. For three months they've dragged out handling a case where my trousers ripped during the first wash. Every single time I asked for an update, they asked for photos again. I ended up sending the same pictures three separate times. After all that, they finally gave me an answer they could have provided on day one. Now they're saying since I don't have the receipt anymore for those spring collection pants, they need a bank statement. I provided that and they still can't figure anything out. They're just wasting time! I really can't recommend this company to anyone. They just don't care about their customers at all.

Fair pricing with really solid quality!

Really pleased overall with my shopping experience. The crease pants I bought are fantastic quality! My only worry was that tracking went quiet for a couple days after shipment, which made me nervous. But I phoned their customer service and spoke with an incredibly kind and helpful representative who put my mind at ease. Definitely planning to buy more items soon!

Got a puffer jacket from here and I'm really impressed. The quality is fantastic, sizing fits perfectly, and their customer service team is awesome too! Delivery arrived quickly and they thoughtfully included a prepaid return label just in case you need it.

I'm a regular shopper there and love their clothing selection. One time a return didn't make it through the mail or got held up at their warehouse, but I saved my tracking info. Called their support team and talked to someone right away who fixed everything without any hassle. That kind of customer service definitely keeps me coming back.

The customer service reps are wonderful to talk with! The clothing pieces are stylish and beautifully designed plus shipping is speedy. Returning things is straightforward and whenever an issue pops up, customer service jumps on it right away. I'm a big fan of this place!

Placed my order on June 1st and it landed on my doorstep by June 9th. The tops I got are exactly what I hoped for and look great. Really satisfied with the whole experience and how smoothly everything went. Excellent work from this company!