stuartslondon.com Reviews
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Join 227+ users reviewing Stuarts London. Read verified ratings and real customer experiences on stuartslondon.com before you order.
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4.2 / 5
Average user rating
227
Total reviews
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stuartslondon.com Reviews
Read real experiences from customers of stuartslondon.com.
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LMA
March 19, 2026
Item not received at paid for time
I ordered an item on 15 March and Stuarts said it was despatched on 16 March by Royal Mail 48hr tracked. Now 19 March and no notification by Royal Mail and it is not on their system so has been mislaid somewhere along the line. I contacted Stuarts requesting a replacement to be sent but they replied that there is a problem at the RM Jubilee Centre. This is true. However, Stuarts contract is with the Royal Mail so not my concern. My contract is with Stuarts and they have not supplied the goods I have paid for. Stuarts are delaying again to make me wait another 6 working days in case RM delivers the goods. I have offered to send back any extra item received, but they are currently declining to send me the item by another courier. Not satisfied with this treatment.Update. Item received today 24/3/26. Did not get on to RM tracking system until late 23/3 with delivery date for 25/3. Then this morning another message that delivery would be today. At least I have now got the item but Stuarts have been less than helpful or caring for the customer, or fulfiilling the 48hr delivery I paid for. Instead I have had a very inconvenient and anxious time not knowing, when, or if, I would receive the item. Raised a complaint. On 24/3 They apologised and said they had refunded the postage to my credit card. Three days later not received. They now said to check with my bank. Two days later I checked with bank credit card and not received. Stuarts now said they had a 'gateway issue' and asked for my bank account details. I reluctantly gave these. On 30/3 received the refund to my bank account. Thanked them. This company does not seem to be well managed.
Daniel Dorey
March 16, 2026
100% satisfied with my shopping…
100% satisfied with my shopping experience with Stuarts. Answered my size queries very quickly and when my order came the garment was perfect.
Paul McNair
March 14, 2026
I bought an item that was clearly not…
I bought an item that was clearly not sized correctly, in the sale. It took 10 days to arrive, but they do not exchange items if it's more than 14 days. Clever? Yip. Dishonest? Certainly. Buy from them again? Never! Don't do it, these are scam artists, giving London a bad name.
Thomas Greenwood
March 14, 2026
Great range of products and fast…
Great range of products and fast postage. Unfortunately I had to return my purchase as didn't fit, the customer service team made this very easy and were prompt with replies. Would shop again
Gareth Cooke
March 13, 2026
Stuart’s have always been the best
Stuart’s have always been the best ! Great service
Nicholas Reid
February 26, 2026
Customs Charges
Great customer service, great range of products, but will never order again unless incoterms for shipments are changed for the EU - €85 charge due to them not taking customs payments at check out and leaving me to foot the bill - when queried if I can return the items without paying the charges advised I would be charged fees for the same.
Jason
February 14, 2026
Excellent Shopping Experience
I have been shopping with Stuarts for many years and every single time the experiences has been excellent. I just bought some Red Wings that were too big for me. Did not have the smaller size in stock but I returned them and the refund was processed immediately. Customer service are absolutely great and on the end of a phone if you need them! Delivery is very often next day and the cheeky 10% sitewide discount they give most of the time is very much appreciated. The stock they carry is perfectly curated by someone who really knows what they are doing. Can't recommend them enough and am very please to support a Great British institution!
Johan Bengtsson
February 11, 2026
Big scam
English translation:Big warning – this is a supplier that systematically scams customers. I ordered a T-shirt, but the size didn’t fit, so I returned it. I then received a reply saying that it wasn’t the correct T-shirt and they refused to refund me!Whether it’s the Polish intermediary you send the item through who swaps the product, or Stuarts London themselves being dishonest, I don’t know. But a big warning regardless – do not order from Stuarts London!
jon fox
January 20, 2026
The last time I used these people
The last time I used these people, they sent me their last pair of Rockport boots that were supposedly restocked. They weren't. It was one pair that had been returned by a customer because they were faulty and marked. I complained and they offered me a small discount off my next order. I thought I'd give them a go again regarding a coat so I emailed 5 days ago and I'm still waiting for the response. Won't use them again. Don't bother. It obviously upset them last time and they're still bitter. Simple truth is, don't send me someone else's returns and tell me you've restocked and I won't do you a poor review. Don't bother. Wouldn't recommend them at all to anyone for anything.
Little A
January 9, 2026
A top quality service for prestige branded fashion.
I had been searching for a specific "high end" shirt in my size. I found it at Stuarts. When I was on the brink of purchase at the checkout I was advised that I had not used the coupon that gave me 10% off. I duly used it. At the final purchase point the next working day delivery option came up at no extra charge. The shirt was well packaged and having been ordered at 9:30 on a Saturday morning it arrived at 2:30 the following afternoon - a Sunday!
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