sundaycitizen.co Reviews
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2.9 / 5
Average user rating
81
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for sundaycitizen.co.
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sundaycitizen.co Reviews
Read real experiences from customers of sundaycitizen.co.
Brands may not incentivize or pay to hide reviews.
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Stephanie du Pont
April 6, 2026
It didn’t resolve my issue
It didn’t resolve my issue. The bot just told me my order was unfulfilled, which I already knew. It’s past the targeted shipping time so I want to know when it will ship.
Mr. GARY ECKSTEIN
April 5, 2026
I placed an order on line- I clicked…
I placed an order on line- I clicked the wrong color and placed the order- I immediately tried to change the order and was able to- I reached out to your customer service and all I got was AI- then a few days later an e mail response- but no one was able to make the change and the order has been shipped and I will have to return it- completely unnecessary and inefficient- you need a real live customer service department!!!!
Michele
March 31, 2026
I feel that I have been waiting a while…
I feel that I have been waiting a while for the package and it should be resent. I can't seem to find it in transit and it was expensive. Thank you Michele
Michael
March 27, 2026
Your people were polite BUT you send…
Your people were polite BUT you send way too many emails. It is sad that you can't just get 1x per week. I canceled your text and will probably cancel email too. You have nice stuff but it feels like harrassment.
Sarah
March 26, 2026
The system had a glitch and allowed me…
The system had a glitch and allowed me to order two products that were out of stock. The customer service representatives were so helpful and rectified the problem immediately and I couldn’t be happier. I have been a customer for years and will be for life now! Nothing makes me happier than an accountable company! I’d give 12 stars if I could ♥️
Pamela Kurtz
March 26, 2026
i still need help returning wrong…
i still need help returning wrong shipment of pillow shams from recent order #316291. shams received are huge oversized. i wsnt refund to my credit card. return portal will not allow me to do so. i need qr code to do the return. please help. 310-849-2194. every order has been wrong /problems. i had 3 orders recently.
Genevieve Mashburn
March 24, 2026
Truly the worst customer service I’ve…
Truly the worst customer service I’ve ever received. I work interior design AND am moving into a new home and have been purchasing from multiple sites (quince, citizenry, bed threads, CB2, etc.) and the ONLY one I had issues with is Sunday. I noticed after 2 minutes of placing my order via the Shop App that it had the wrong address and that an order item was missing (a pillow which would have made my order qualify for free shipping). Instead, the pillow wasn’t there, I was paying $20 for shipping and I wasn’t going to be able to receive my package because the old address is undeliverable. I IMMEDIATELY emailed giving my proper address and asking about everything else. Was given the run around by several AI bots and after about 10 back and forth emails was just told over and over ‘nothing can be done’. As of now, package is return to sender and I’m out $40 and will never purchase or suggest this company again.
Lauren Orcutt
March 24, 2026
Best CS experiences I've ever had
I have had 3 experiences with Sunday citizen customer support, and they are my top 3 CS experiences ever. They are true to their word, extremely helpful, generous, and quick to respond. I also love their products, they're very high quality and enjoyable to own. I keep coming back because there's like no risk in these purchases.
Kathy Cirangle
March 22, 2026
Poor customer service
Love the products and have always been happy.Unfortunately, I am trying to return the Snug Sofa Cover and they have yet to send the QRCode or return label! I’m have not been able to speak with a live agent!! It’s been since March 3rd and I’m still not able to return the item!Poor customer service!
Julie P Cole
March 21, 2026
Very expedient in responding to email
Very expedient in responding to email. Replacing damaged item right away.
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