sunnyhealthfitness.com Reviews
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2.8 / 5
Average user rating
102
Total reviews
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sunnyhealthfitness.com Reviews
Read real experiences from customers of sunnyhealthfitness.com.
Brands may not incentivize or pay to hide reviews.
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Heidi von Graevenitz
March 21, 2026
Don’t buy Sunny Health & Fitness Surge Water rowing machine.
We bought a Sunny Health & Fitness Obsidian Surge 500 water rowing machine. Don’t buy machine with a plastic water tank! It worked great for three or four years, but it started leaking after year 5. It’s a big machine with lots of metal; it shouldn’t end up in the landfill. I learned that it was very difficult to replace the tank, so I tried to repair it with marine glue. That didn’t work, so I emailed the company, and discovered they must hire people to waste the time of people me … When they could not even tell me if the tank was replaceable. Eventually, I was told that, “unfortunately, as the unit was purchased in Canada, we do not cover any purchases made outside of the US Market.” So adding insult to injury, Sunny doesn’t stand behind their product, and hires people to drag out the process. Never again.
John Sealy
February 15, 2026
Our Sunny treadmill is worn out after 3 years
Our treadmill, a Sunny TM1, stopped running smoothly after three years. Turns out it probably had too small a motor for a life of low speed walking. The company will not provide a new motor free of charge because the warranty has expired. The treadmill is headed for a landfill because it's not worth repairing. Quite disappointing.
Megan Gottemoeller
February 11, 2026
Damaged in shipping and no resolution
We received a treadmill in seriously damaged packaging, with both cosmetic and structural damage. We have been communicating for over a week about getting a replacement, with lots of words but no resolution.
DeeDee Mosley
October 13, 2025
Ordered the under the desk with tension…
Ordered the under the desk with tension control. It was just as stated in the advertisement. I plan to use it while sitting on the sofa. It is a convenient option, I plan to use often. The mini bike was also easy to put together. The order came in a timely manner also with clear instructions. I would choose Sunny Health Fitness products again and again. Their products are actually affordable. It is a great product to become more active while sitting.
Michael Moss
August 27, 2025
Customer service is unhelpful
I purchased a SHF Phantom Hydro Water rower in 2023. Over the course of two years of ownership it mostly worked okay except for a few issues. First the tablet/phone holder broke off the electric console, I had to pay for a replacement but that one was on me due to an accident. Not long after that the cord attached to the pull bar broke and came loose from the pull bar. I could not get customer service to understand what happened, fortunately my wife was able to repair it by looping it back through and sewing it with some strong thread. I had to take some time off due to an unrelated injury and when I came back I noticed the water level was greatly reduced. I went to refill it, only to find that it now leaked from the bolt holding the water tank in place on the metal frame and from the underside of the water tank where it sits on the metal frame. I completed a service claim on their site asking for advice on how to fix it. I knew it was outside of the warranty, I just wanted to know what I could do to fix it. They asked for photos and video of the issue which I sent but also wanted me to send in the proof of purchase. I bought it from Target and no longer had the receipt, and found out that Target only keeps e-receipts for two years and there's no way to retrieve them after that. They told me that because I could not provide proof of purchase they couldn't provide any advice on repairs, but offered me a coupon code THANKYOU10 to buy a new one. Needless to say, they will not be getting any more business from me if they can't provide any support on their product. The rower was nice enough while it worked, but for $400 I expect to get more than just a couple years of use out of it, I do not recommend.
Henry Guevarra
August 19, 2025
Pretty good customer after sales support.
I needed a part for our manual treadmill that we lost. Or thought we lost until we found it. So we sent an inquiry to Sunny via their site to ask if they actually sell the missing part. The representative who responded was very detailed with instructions as to how to procure the part. Fortunately for us, we did eventually find the part. Kudos to your aftersales support.
Jon Thomas
July 11, 2025
Caveat emptor
The tension cannot be set to the number 1 position. The lowest it will go is number 3. I discovered a manufacturing defect. Sunny has insulated itself from any support. I was able to correct their mistake with the tension wire because I have mechanical expertise. The ratchet spool has 2 holes. The tension wire was attached to the incorrect hole.
Enid
May 17, 2025
DO NOT BUY from this brand
Treadmill fried itself after two years and one month of daily use. I break my four mile walk into two two-mile sessions. I give the treadmill a 30-60 minute break to cool down after doing two miles in under 35 minutes, then I do my other two miles. The treadmill has always smelled awful during use, like fire and burning plastic. I took the shield off the machine and I vacuum the area beneath it with my Dyson before each session to make sure there’s no dust or pet hair in the moving parts that I can access. Today, at 1.91 miles going 3.4 mph the machine errored out. We troubleshot it by disconnecting and reconnecting wires, flicking the power switch, and it was still quite inoperable. Shortly before the machine stopped on me while using it, the horrendous plastic burning smell was intense but that is normal for this machine, sadly. My warranty ran out a little over a month ago. Amazon, where I purchased this treadmill, no longer sells the exact model so I cannot leave a review there. The listing for this product on amazon as of 17 May 2025 is “Sunny Health & Fitness Smart WiFi Treadmills – Compact, Foldable, Portable, Under Desk & Incline Options (Manual & Auto), Brushless Motor, & Bluetooth SunnyFit App, LED Display, Shock Absorption“
Bob
May 12, 2025
Happy Customer
I purchased a Sunny treadmill model SF-T7515 in January, 2025. It did arrive with a broken power switch. I contacted Customer Service, they sent out a new switch with instructions on how to install it. Since then, I use my treadmill 60 minutes a day. I am very happy with it. I think it was good value for the money. I would purchase again.
CHASE
April 25, 2025
DAMAGED OIL LEAK OVER ENTIRE BOX
I purchased this Exercise Bike through Walmart/selling their product. I didn't even open the package, WHY? I have Many pictures of the damage. Unopend the entire Box is Covered in OIL. Entirely in oil. It also appears as though someone Else had returned this product because This company Sunny Health & Fitness attempted to Re-Tape OVER the original taping. No need for me to even open the box. Being this Obvious it would only make me More Angry. This company has more 1 stars than Positive ones. I know Sunny Health will respond to my post apologizing with a generic pre typed response message, as I've seen on other complaints posted. Keep your Sunny mouth to yourself, your AI generated comments are rediculous. Buyers don't even grace this company with your presence. April 24 2025
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