surprise.katespade.com Reviews
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3.7 / 5
Average user rating
2431
Total reviews
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surprise.katespade.com Reviews
Read real experiences from customers of surprise.katespade.com.
Brands may not incentivize or pay to hide reviews.
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ALEX
April 8, 2026
Easy to navigate site and quick…
Easy to navigate site and quick delivery. The products are always of the highest quality!
Andy Clarke
April 6, 2026
Kate Spade, McArthur Glen, Ashford
We visited the McArthur Glen, store in Ashford, on the 5th April 2026, and we was greeted warmly by the staff, and in particular ALICIA. she was very helpful, patient and knowledgeable. She help guide us too the best bag, for my wife's needs. We decided on and purchased a Spade Flower handbag. The service, care and understanding, were exceptional.
JFA
April 4, 2026
Lovely leather
Lovely leather, good colours, helpful staff.
Kimberley Chaisewa
April 4, 2026
Very disappointed in Kate Spade…
Very disappointed with Kate Spade’s customer service team. I ordered a parcel on the 29th of March and had to chase them to get it sent out for shipping! Now they’ve made me go around in circles with DPD when they didn’t send me the code/QR code to pickup the parcel. I called DPD only for them to tell me no agents from Kate Spade contacted them yet three agents told me that they had, just disgusting to lie like that. Never shopping from here ever again and I’ll make sure to tell people about my experience
Roger Van Snick
April 1, 2026
beautyful handbag
beautyful handbag
Vanessa Phillips
March 31, 2026
There was a mark on the bag
There was a mark on the bag, which I only noticed once I had taken all the packaging and labels off. Very disappointed.
Miss L Clark
March 28, 2026
On time and gorgeous
On time and gorgeous
Kate Clarke
March 5, 2026
Refuses to refund my money
Having bought a bag from this company when it arrived unfortunately it wasn’t what I was looking for so I decided to return it. The item was duly returned and showed as being received back by the seller However no refund has so far been issued and despite contacting customer service on 3 occasions I have not received any response other than a vague “they are looking into it “ I am at my wits end how to get my money back from this appalling company who have effectively stolen it .
Nicola Fleming
March 3, 2026
Lovely handbag
Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use.
Nem
March 3, 2026
Absolutely awful
Absolutely awful. I have called customer care in Australia several times, I was told on 02/03/26 that the courier has my item and I will receive a shipping update soon. But my item was never shipped in the window advised. Now 7 working days later it says back ordered when it was in stock when payment was made? Been waiting ages to get on a call with customer care and no answer. I don’t even get email updates and never received a confirmation email. I have to track it on the website manually. It’s shameful for a supposed luxury brand. Never again.
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