sweetwater.com Reviews
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4.3 / 5
Average user rating
1756
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sweetwater.com Reviews
Read real experiences from customers of sweetwater.com.
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AS
January 8, 2026
I placed an order for a Canon G7 X Mark…
I placed an order for a Canon G7 X Mark III on December 17th with an expected delivery date of December 22nd. After being informed the item was out of stock, I chose to wait based on guidance from Sweetwater.On January 6th, I was told by a representative that an open-box unit was available and would ship first thing the next morning. When I did not receive a shipping confirmation and called to follow up, I was informed that the unit had been sold to someone else.This was extremely frustrating, as I made my decision to continue waiting based on information provided by Sweetwater. I have since emailed to request escalation but have not yet received a response.I’ve always heard good things about Sweetwater, which makes this experience disappointing. I’m hoping this can be resolved appropriately.
Mark Mekhail
January 6, 2026
Be Cautious
Usually SW has good customer service! But this time it was not the case! I do not want to generalize becasue there are some decent sales engineer, but the one I talked to this time was definitely not. I paid for a order via a link online, and I did not get a confimation letter. I called to make sure that the payment went through. This sales engineer barely listens to my concern and all what they keep saying "We do not have a history of your order, I can put a new one for you". I addressed my concern that I just want to make sure that the money ($+1500) went to the right party, maybe "it needs more time to be processed", but they refuse to listen. All what he wants to do is to put a new order. I requested to speak to the person I spoke to earlier (Mitch - who sent the original link) but he hung up on me.What a service!
Leslie Barkley
January 4, 2026
Incredible Customer Care & Product!
In October, Hunter helped me purchase a Yamaha Arius for my son's Christmas gift. We successfully hid it in plain sight for two and a half months in a downstairs closet covered in blankets and purposeful mess! He's been using my 20 year-old small keyboard his whole life, I've had it since the month he was born. When he sat down to play the Arius, it was like an otherworldly experience! The weight of the keys, the feel, and the ability to get so high and low in range blew him away. He has played the most beautiful music on this thing. I cannot thank Hunter enough for the help. He answered my multiple calls and emails, he walked me through the specs of the piano, his thoughts, the process, everything. And knowing it was a surprise that wouldn't be revealed for two months, he cared so much about the shipping process. He helped me track to hide it from my son. The keyboard itself is stunning, it looks like a gorgeous piece of furniture and fills the house with stunning sound. I'll never use anyone but Sweetwater! Hunter, you're incredible.
Betsy
December 30, 2025
Wonderful customer service. They call you with important updates and genuinely care about your experience.
What a wonderful company. They call you to keep you updated on your purchase and really care about your experience. They are wonderful to work with. Deliveries are in a timely manner.
jacob mccandless
December 29, 2025
We ordered something small(trumpet oil)…
We ordered something small(trumpet oil) and Sweetwater went above and beyond to reach out and let us know our order was processed and will be sent out. Sent a Thank you candy bag and a cool sticker to put on my son’s trumpet case. You guys are doing great business
Paul
December 29, 2025
Great service
Great service
Deborah
December 27, 2025
Friendly
The folks at Sweetwater and friendly and helpful and check up on your experience regularly. We love them and they send candy with your purchase.
Sharon
December 23, 2025
Top Notch
I placed an online order and shortly after received a phone call from Sweetwater. I appreciated that they took the time to call and talk about what I was looking for and what I may be looking for in the future. I don't see this kind of customer service with internet orders. They were very kind, helpful, and my order was delivered fast. I am very happy overall and would highly recommend. If there is anything I need musically, this is my go-to place. Thank you!
Bill
December 23, 2025
50ies Les Paul P 90
Recently purchased a 50ies Les Paul P90, tobacco burst. Great guitar, Gibson is producing wonderful guitars at this point. Outstanding customer service as always, Nick is very attentive and willing to work with you.
Lee
December 23, 2025
Phenomenal Customer Service!
Phenomenal Customer Service!They are always fast to reply to email inquiries, return phone calls and do follow ups. Adam & the team are the real deal.Highly recommend for all your AV/DJ Gear needs!
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