t-mobile.com Reviews
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1.4 / 5
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7060
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t-mobile.com Reviews
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Donna Paxton
April 11, 2026
T Mobile is the worst cell phone…
T Mobile is the worst cell phone company that I have ever had to deal with
Greg S
April 11, 2026
T-MOBILE for 20 years. NEVER again!
I have been with T-MOBILE for 20 years. I returned a home internet gateway two years ago and just realized they are still charging me. They said they could not cancel service because my wife is the authorized account holder and a she did not authorize the return. My wife was on the phone when we cancelled the service. They charged us for two years of service that they can see has zero usage. Their reasoning is that because my wife did not request the cancelation they could not cancel the service even though they took possession of the equipment!
Roswin Alula
April 11, 2026
T Mobile has turned to be a Villain
T Mobile has turned to be a Villain. They lost my trade in and refused to apply my credit in full. When I try to change plan to a cheaper one, they said I have to pay in full. Never trust them again.
Steven Mayle
April 11, 2026
Absolutely HORRIBLE customer service
Absolutely HORRIBLE customer service. I have called and spoken with them multiple times as well as driven an hour to a T-Mobile store to try to get a problem resolved that they caused. I received an email on 01/14 after canceling my internet service that I needed to either mail the router back or drop it off at a store within 45 days. I dropped it off at a store on 02/13 and 2 months later received a call that I owed them for a “non return equipment fee”. They credited my $440 fee but refused to credit the remaining $35 to cover the taxes that were charged for a non return equipment fee that should’ve never been issued. After being thrown back and forth between the stores and customer service and being told several contradictions, they were absolutely no help at all. Guess I’m just another customer that got screwed by T-Mobile. Will never get service through them again.
Janice Bandy
April 11, 2026
Just wanted to say that Jacob at the…
Just wanted to say that Jacob at the East Bell Road in Phoenix gave me excellent customer in transferring my data to a new phone. He even bubble wrapped my old phone for return.He answered all my questions.
Shaunn A
April 11, 2026
Negative should be an option
Negative should be an option I rarely take the time to write reviews, but my experience with T-Mobile has been so frustrating that I feel obligated to warn others.After being a customer for four years, paying nearly $90 a month, I expected at least a baseline level of respect and service. Instead, what I got was overpriced plans, inconsistent value, and customer service that felt dismissive at best and outright disrespectful at worst. When I finally decided enough was enough and requested a transfer PIN to switch providers, the attitude I received was shocking—like I was somehow in the wrong for no longer wanting to overpay for subpar service.What stood out most was the complete lack of effort to retain me as a customer. No meaningful offers, no attempt to understand my concerns—just indifference. For a company that takes so much from its customers month after month, you’d expect at least a professional and courteous goodbye. That didn’t happen.My experience with the T-Mobile location in Birmingham, Alabama only reinforced my decision. The service there was unprofessional, disorganized, and frankly unacceptable. It felt like customer care was the last priority.Since switching, I’ve had a completely different experience. The transition was seamless, quick, and stress-free exactly how it should be. It made me realize just how unnecessarily difficult T-Mobile had made things all along.Consumers should know they have options. Loyalty should be valued, not exploited. T-Mobile seriously needs to reevaluate how they treat long-term customers, because right now, it feels like they simply don’t care.Goodbye, T-Mobile and good riddance.Oh by the way xfinity is giving customers mobile services for one year free If you have been with them a period of time , consumers should know their options and not being taken by greedy companies.
Rob Leroy
April 11, 2026
Their POS translation service that…
Their POS translation service that nobody wanted is causing my voicemails to come through eight hours late again. It won’t give you the voicemail that someone left until it translates it ( stupid!! let the voicemail go through, and if there’s a problem with the translation service, the text can come through later, but don’t delay the voicemail. just because the text isn’t working. What kind of idiot IT people do you hire? ) and it glitches like this every couple months. Calling them to try to fix it 30 minutes on hold. Then you get their worthless Philippines call center that can’t do anything. They can’t even send you a text message from there to verify your account to do anything. Just the most worthless customer service and service in general. Here’s another thing about T-Mobile. I travel a lot and their 3G international service is better than their purported 5G they supposedly have here in the United States.
William Beckim
April 10, 2026
I was mislead on day one of the cost of…
I was mislead on day one of the cost of my plan. We were customers for 3 months and ended up paying over $200 per month for slow internet speeds plus my wife's new S24 didn't function half the time. Switch to Visible-2 lines with UNLIMITED Hotspot for $50 an month. Unlimited Hotspot spot covers our internet needs. The cancelation process with T-Mobile was terrible with agents passing me on from 1 to another. I will never consider T-Mobile again. Buyer beware!!!
Michael Jutras
April 10, 2026
I switched from Verizon to T-Mobile in…
I switched from Verizon to T-Mobile in March 2026 based on a written commitment from a T-Mobile sales representative confirming a $34.58/month bill credit over 24 months on an iPhone 17 Pro trade-in deal. The net phone cost was confirmed at $19.59/month in the chat transcript.When my account activated the next day, the credit applied was only $13.34/month — $509.76 less than agreed over the contract period. I have the original chat transcript and cart screenshot documenting exactly what was promised.What followed was a textbook stalling pattern:— March 29: Escalated to "manual corrections department," promised 4-business-day resolution— April 3: Nothing corrected. Rep mischaracterized my complaint entirely— April 6: Returned the device in person within the 20-day return window. Inspected and accepted by T-Mobile store employee. Charged a $70 restocking fee despite the return being caused entirely by T-Mobile's own failure to honor the sales agreement— April 9: Told to wait another 7-10 days for bill correction. Supervisor confirmed the return was processed but could not commit to a timeline. Third broken commitment.Complaints have been filed with the FCC, FTC, Better Business Bureau, and the NH Attorney General's office under RSA 358-A.If you are considering switching to T-Mobile, get every promise in writing, screenshot your cart before checkout, and be aware that front-line support — including supervisors — appear unable or unwilling to honor commitments made during the sales process.
Charles Valenza
April 9, 2026
There is so much wrong with T-Mobile
There is so much wrong with T-Mobile. Let's start with their wireless ISP, I'm constantly rebooting, at least 4 times a week and the tower is right outside the window of my high-rise. T-Mobile has be overcharging us for a couple of things: 1) their phone insurance is a scam. I cracked my screen and they referred me to my Apple plan. The cost is way higher than buying a new phone if its lost or stolen. 2) Wireless service - just way overpriced and, of course, when you go to change they make it as difficult as possible.
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