T-Mobile Coupons & Promo Codes

I honestly wish I could rate this place negative 10. Numerous billing problems, I can't get through to support because I'm always on hold and nobody ever answers, and I still need help with a defective phone. It actually made more sense to just open an account with a competitor. They literally just collect money and move on. I'm paying for four separate lines and only one of them works right on their t-life app. Unbelievable. I pay for every single line and they offer zero support for the app they tell you to use. When I reported the app wasn't working, they just sent me right back to that same broken app. They're refusing to give me actual customer support.

If I could give them a negative 10 rating I absolutely would. Billing keeps getting messed up, it's impossible to reach customer service because of endless wait times and nobody picks up, plus I need help with a defective device and can't get any. I just went ahead and started service with another carrier. They just take money and don't care. I have four phone lines and only a single one functions properly with the t-life app. This is ridiculous. I'm paying for all four lines and get absolutely no help with the app that's supposed to be their customer service tool. When I reported the app problem to them, they just directed me back to the exact same broken app. They're declining to provide actual customer support.

Don't go with T-Mobile for home internet service. I've had their home internet for several months and it's been a disappointment. My bill should be $50 monthly, which is simply untrue. My bill has reached $204. I'm extremely let down by T-Mobile. It makes no sense to me that I'm getting charged this much for internet alone! Their support team doesn't help at all!

T-Mobile home internet isn't worth getting. I've had T-Mobile home service for a few months now. They promised my bill would be $50 each month, which is completely false. My actual bill is now $204. I'm really frustrated with T-Mobile. It's shocking to me that I'm being overcharged this much just for internet service alone! Their customer service team has been completely unhelpful!

Their free phone offers are a total scam. Don't believe them. I supposedly got four brand new iPhones free with a value over $4,000. The way it's marketed is that they charge one twenty-fourth of the device price monthly, and they credit that amount back monthly as a promotion. It works the same as Verizon or AT&T, but here's the difference: T-Mobile just doesn't provide the credit. My billing from the third month is unpaid since I won't settle until all three months are fixed. I'm taking the chance that they shut me off because of it.

Don't believe their free phone promotions. They're a scam. I got four brand new iPhones supposedly free, which was over $4,000 worth of equipment. The promotion should work where they bill you for one twenty-fourth of the phone cost each month, then credit you that same amount as their promotion. Verizon and AT&T do this correctly, but T-Mobile doesn't actually provide the credit. My third month bill came due without the credit, so I'm refusing to pay it until they correct all three months. I'm accepting the risk that they might disconnect my service over this.

Free phone deals are misleading. Don't fall for it. Four new iPhones supposedly free, totaling over $4,000 in devices. Here's how it's supposed to work: they charge 1 out of 24 months of the phone price. They're also supposed to subtract that same amount monthly as their promo credit. This matches how Verizon and AT&T do it, except T-Mobile doesn't actually apply the credit. My third month bill is overdue because I'm refusing to pay until they fix all three months. I'm willing to risk them shutting off my service over this.

T-Mobile Claremore, OK store - Poor service and billing nightmares. They promise everything to get you signed up but give zero help after that. Since day one, my bill has been wrong. I've called many times month after month trying to fix it. This month my charges jumped from $66 to $166. Corporate tells me the local store quoted the wrong price and won't help. Went into the store today and staff were hanging out at a table instead of working. I asked if someone could assist with my billing, and they said the manager wouldn't return from lunch for about 30 minutes. After waiting, the manager came back with a bad attitude and was clearly annoyed about having to help me. I told him about several issues I've had. He spent nearly an hour looking at my account history on the computer without talking to me. Finally I asked him if he understood what was going on. He said I owed more because of the phone, but I had paid for the complete phone upfront already. The worker told me the total cost when I bought it. I asked them to respect the price they originally quoted, but before I could finish explaining, he suddenly stood up from his chair.

T-Mobile Claremore, OK location - major issues with billing and customer care. This store will say whatever it takes to sign you up, but once you need help they're unavailable. My account has been messed up since day one. I've made countless calls over months trying to get my bill straightened out with no results. My bill suddenly went from $66 up to $166 this month. When I call customer service, they tell me the store gave me the wrong quote and they can't assist. I went to the store yesterday and saw 3 workers sitting around gossiping. When I asked for help with my bill, they said I'd need to wait approximately 30 minutes for the manager to return from his break. I hung around and waited. When the manager finally showed up, he acted like I was bothering him and wasn't happy to deal with it. I described some of my problems. He went through my account notes and then just sat there for an hour saying nothing. I had to ask if he even knew what the issue was. He said I needed to pay more for the phone, but I had already paid the complete price upfront. The rep had told me the total at purchase. I explained they should honor that original price, but he just suddenly stood up.

T-Mobile Claremore, OK location - Issues with store and billing. The staff will promise anything to get you in the door, but actual support is nowhere to be found. My account has had billing problems from the start. I've called repeatedly trying to straighten things out, and nothing gets fixed. Last billing cycle jumped from $66 to $166. When I contact customer service, they blame the store for quoting the wrong price and say there's nothing they can do. Visited the store today and found three staff members hanging out at a table chatting. I asked if anyone could help me fix my bill and was told the manager wouldn't be back from lunch for half an hour. Eventually a manager showed up, but he seemed irritated to have to deal with me. He sat reading through my account notes for nearly an hour without saying anything. I finally asked if he understood what was happening. He claimed I owed extra for my phone even though I had already paid the full amount in total. The employee had given me the exact price at checkout. I asked them to honor that original quote, but before I could explain further, he abruptly got up from the desk.

The customer service at T-Mobile is really bad. I dealt with poor employees who were rude and incompetent. I'm seriously thinking about switching to another carrier because I'm frustrated with how unprofessional and poorly trained the staff is.

Their customer service is extremely inadequate. The employees I worked with, particularly two specific staff members, were incredibly disrespectful and unprofessional. I'm considering moving to a different wireless carrier because I'm so frustrated with the rudeness and incompetence from this company.

Their customer service is truly terrible. These employees, particularly two staff members I dealt with, were incredibly rude and unprofessional. I'm seriously considering switching to a different carrier because I'm fed up with how disrespectfully and incompetently I've been treated by T-Mobile.

Be careful with T-Mobile. They misrepresent your bill amount, overcharge you, and their support staff will also give you false information.

Skip the T-Mobile kids watch. I thought the SyncUP KIDS Watch would be a decent value, but I was completely mistaken. This turned out to be a low-quality device that quit working in under two weeks. The biggest problem, which I experienced along with three other people who got the same model, involves the audio system. When you call the watch, the child hears nothing at all. This is a common defect, yet T-Mobile won't acknowledge it. I took the watch back within 14 days, and they refused to replace it, claiming the warranty had expired. Instead they wanted to charge me another $20 to swap it out. I asked for the manufacturer's contact information and got a number nobody ever picks up. Main Issues: The watch feels cheap and poorly made, breaking within two weeks. The audio doesn't work when receiving calls, making the watch pointless. You get charged $20 to replace it plus mentioned $20 shipping, which looks like a way to dodge warranty obligations.