tangerinetelecom.com.au Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,170+ users reviewing Tangerine Telecom. Read verified ratings and real customer experiences on tangerinetelecom.com.au before you order.
Related articles
1.4 / 5
Average user rating
1170
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tangerinetelecom.com.au.
Brands may not incentivize or pay to hide reviews.
tangerinetelecom.com.au Reviews
Read real experiences from customers of tangerinetelecom.com.au.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Christian Sentali
April 7, 2026
Avoid Tangerine due to its…
Avoid Tangerine due to its unreliability and subpar customer service. The internet connection frequently drops, with disruptions happening multiple times daily. Customer support appears indifferent, likely overwhelmed and undercompensated. I would score them 0 if I could.
Don Perera
April 7, 2026
I was a Buddy Telecom FTTP 1000/100…
I was a Buddy Telecom FTTP 1000/100 customer who was migrated on 01/04/26. Since then, I have not had internet until 07/04/26. Yesterday 06/04/26 , I applied for Spintel and got the internet at 5pm on 07/04/26. Support in tangerine is useless.
Jae
April 7, 2026
Avoid
Avoid, poor customer service (only been with them for 3 months and already cancelled) spent the last 13 days without WiFi and a real lack of understanding or willingness to help sort it out. Found it hard to communicate at times as the contact centre is based in Manila and agents aren’t that clearly. Now moving too Aussie broadband so fingers crossed for a better service.
Raymond Lui
April 6, 2026
Have tried to log onto my self care…
Have tried to log onto my self care portal using the verifying code on my mobile. Surprisingly keep saying the code is incorrect although I have checked several times before I entered. Called customer service who has unblocked the account, but I cannot access till another 4-5 hours later. Apparently the code sent from system does not sync properly so better stay away from trying again. Very annoying about the slow motion.
GEORGE O
April 5, 2026
Went from Buddy telco to Tangerine with…
Went from Buddy telco to Tangerine with the merger and I had no internet since. Absolute rubbish company. I was with them two years ago and I left because I had no internet and now again the same crap. I dont know how they are still in business.
Luke
April 4, 2026
No internet (and no update from Tangerine) for days
Our internet has been down for days now. We have heard nothing from Tangerine and the case that we opened with support hasn’t progressed at all. I understand that issues can happen; what I care about is how they are handled. Tangerine does not seem to care about this. Support is not proactive at all (except for here, where they reply to every review promptly). Working from home is impossible, we have had to make alternate arrangements and we have no idea how long this will continue.I will update this review once this issue is resolved with details on how everything plays out. If Tangerine continues to do nothing, that will involve moving to a different ISP.Update: After continued silence from Tangerine, I called them for an update. They said they had checked with NBN and everything seemed to be working. Shame they didn’t check that with me, because it wasn’t. They said they would look into it again. I said I wanted an update the next day, and they said they would call. They didn’t. I cancelled the service, signed up to Superloop and within an hour of joining them was connected to the internet again. Never going back to Tangerine.
James
April 1, 2026
Would rate lower if possible
Would rate lower if possible. Customer service and technicians are not sure how to resolve issues, was told to put in new development application multiple times when a missing address request was all that was need as confirmed by the NBNco when they rejected the application. After waiting months to get the internet installed as was told I could not get the Fibre I paid for I just had to make do with FTTN. Thinking I at least had internet now I was relieved, only to find that I still did not have any service, and my ticket has been ignored and I'm still waiting days later. Just avoid the headache IMHO.
Ken
March 30, 2026
Zero star
Zero starVery poor customer serviceAustralian base company outsource customer support is very poor. Can’t understand them most of the times when callingLong wait time Internet dropout Customer service not on the same page regarding issues, all say different things. Need better training Overall bad internet provider
Leo
March 27, 2026
Many years a loyal customer ruined by terrible support!
I've been with Tangerine for years and the actual NBN service/speed/internet itself has been fine (most of the time), living up to expected speeds and very few drops/issues. Based on that alone, this would be 5 stars!BUT, the moment something does go wrong and you have to use their tech support via online portal or phone call, it becomes the most painful experience I've ever been through trying to get a fix.Right now 4 days with no internet.Logged two support calls online, neither have even been looked at yet. Also tried calling, waited over 30mins but couldn't get through to anyone, now even tried lodging an official complaint too, just to see if that jerks someone into action!Will probably move to another provider after this, as can't be dealing with multiple days offline, with no action being taken when I mainly work from home.
Dee Garcha
March 24, 2026
Buddy customer left without internet
Was supposed to be migrated to Tangerine as a Buddy customer, we have been without internet for a day and half and are being blocked from transitioning to a new ISP. Apparently a big stuff up and some customer got transitioned and accounts created and others like me are in no man's land. My new provider has escalated but we are at the mercy of these clowns. Despite messages and promises of callbacks no one has been in touch. Messages yesterday " we can not check anything because our tool is down" Did not offer any compensation for a 4G service which they provide. In todays day and age to not be able to get basics right is a massive failure. I would estimate most Buddy customers would have transitioned out today or at least tried to.Do yourself a favour go elsewhere.Update - Just called the number that was advised in your response and they are saying they are not the right team. The catalogue of errors continues another sign to stay away.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).