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Join 293+ users reviewing Tartecosmetics. Read verified ratings and real customer experiences on tartecosmetics.com before you order.
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2.1 / 5
Average user rating
293
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tartecosmetics.com.
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Read real experiences from customers of tartecosmetics.com.
Brands may not incentivize or pay to hide reviews.
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Deann Tomes
February 2, 2026
Tarte is the worst experience ever, customer service has taken months to refund and only refunded 1/4 of my return. Ordering cosmetics can be challenging when you are familiar as a consumer having to reach out over and over to CS requesting your refund is NOT ok. Too date I am 60 days in waiting for refund.
Mahnoosh
February 2, 2026
Definitely recommend I’m a real mascara lover and have tried many different brands. The Tarte XL tubing mascara is genuinely one of the best I’ve used. I always buy a couple at a time as backups because I don’t want to run out.The only downside is the delivery — it’s often late, which can be frustrating. Otherwise, the product itself is excellent.
Nikki Lloyd
January 31, 2026
make-up sales ran out of China, so as usual when they get the order wrong or send faulty products customer service is a nightmare and you never get a refund just a discount to keep the faulty Item. (Great that they offer a 15% discount but What am I suposed to do with make up that is 6 shades to dark? And I am out all that money!!)
Nessinoo
January 31, 2026
I contacted Tarte customer service regarding an issue with my order and was asked to provide further feedback. I responded promptly and in full.I was offered a discount code, which I declined as I had already placed two substantial orders and was seeking resolution rather than an incentive.After that, I received no response at all — no acknowledgement, update, or closure. The order itself was also significantly delayed and has only just been dispatched.Between the lack of communication and the delayed fulfilment, this has been a disappointing experience. Based on this, I would not feel confident ordering again.
Mary Avinon
January 29, 2026
Tarte online ordering is a joke, at best..... Their customer service is horrendous!!! As advertised on their website, I gave my phone number and my email address to receive a 15% discount off of my first order, and not only did I not receive my discount, but I have yet to receive the products I have paid for. I placed my order over a month ago, & still nothing!!!! I have called numerous times with wait times up to an hour only to speak to a rude customer service agent, with a thick accent. I have attempted the live chat, to ask for a refund, and have also emailed Tarte directly to no avail. I will never order from this company again!!!! Scamming at its finest!!!! RUN AS FAST AND AS FAR AWAY FROM THIS COMPANY AS YOU CAN!!!!
Anna
January 15, 2026
Since listening to the founder on the podcast "how i built this", I have been obsessed with Tarte as they have strong morals about the ingredients that are used in the products and being cruelty free while maintaining a really amazing product. I had a small hiccup when trying to place an order, but they helped resolve this swiftly.
Mette Lauridsen
January 12, 2026
Lovely makeup and good service. Love this company. They often has good offers so everyone can effort it. Free delivery when you buy over a sertain amount. Sometimes you also get a free gift. I had a problem with one product but customer service sorted it out Straight away. I didnt have to Pay tax when I ordered from Denmark.
Colleen R
December 29, 2025
Received a Christmas present. It was from Tarte. It is broken I called customer service and they are denying it is their product, even with their name on it. Don’t buy their products if they can’t stand behind them🤮
Laura Mayo
December 27, 2025
I was so worried about purchasing after reading the reviews but so glad I did anyway. The mascaras are perfect, beautifully packaged and arrived exactly when the estimated delivery was.
Neeta R
December 23, 2025
I have had a lot of issues with tarte. Constant emails and lack of adequate customer service.However, in the end I emailed tarte's parent company (Kose corporation) to complain.From then onwards, my complaint was actioned swiftly. I urge people to do the same since the point of contact is not very useful in handling queries and troubleshooting.
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