tatcha.com Reviews
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2.6 / 5
Average user rating
90
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tatcha.com.
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tatcha.com Reviews
Read real experiences from customers of tatcha.com.
Brands may not incentivize or pay to hide reviews.
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alexandra tunaru
April 8, 2026
Incomplete order, delayed delivery, and unacceptable customer service
I had a very disappointing experience with TATCHA.I placed an order of $350 (including expedited shipping and customs fees) for multiple products intended as a birthday gift. The order arrived late, and when I opened the package, it contained only a single small face cream. The rest of the items were missing.The package was sealed and showed no signs of tampering, and even the shipment weight clearly indicated that it only contained a portion of the order.I contacted customer support and provided all requested information and photos. Despite this, instead of resolving the issue, I was told to first obtain a refund from customs before they would process anything, which is unreasonable. When I challenged this, I was redirected to my bank to initiate a chargeback.This is not the level of service I expected from a brand like TATCHA. The entire experience — late delivery, incomplete order, and lack of proper resolution — was extremely frustrating.I hope they improve how they handle situations like this in the future.
A Clark
April 7, 2026
Be wary
Be wary ordering promotions from this company. Don't expect their promotion codes to work for free items when ordering full size products. You probably won't receive them and they come back saying you didn't enter the promotion code on your order. Would be wise to screenshot any orders!
Debbie Halstead
March 26, 2026
Not very happy customer
I like the products a lot but it’s very expensive & I always try to purchase when there’s an offer on - the problem is that the order goes through & the free item has always been deleted - the message seems to be that there are only a very few people who will get the free product on offer & it feels like a bit of a scam
Jo Griffin
February 4, 2026
Happiness guarantee is not happy after all!
I bought a serum from tatcha. Before using I shook the bottle and it didn’t feel full. I opened it and it looked half empty. I let it “settle” 24 hours and it was still only 2/3 full.I contacted them and they said it was “headroom” and not supposed to be full. I asked for a refund under their happiness guarantee but they were not interested.
Wraiven Donaldson
January 31, 2026
Works wonders for me!
I have tried many products for skin care and tatcha has been my favorite by far. I have eczema and saggy skin on my face from weight loss. Their products have helped me with both the redness and tightening. Does it work for everyone? Probably not, ad everyone’s skin is different but for me Tatcha has been a game changer. I’ve ordered numerous times and all but one order arrived within the week. The one that took longer was during a time they were having a huge gift sale so there was a lot of people to send out to. The only complaint I have is their website on mobile / tablets is poorly optimized it times out.
Jordan Brook Smith
January 22, 2026
The product is beautiful
The product is beautiful! Application and results left my skin feeling rich and flawless.
AP
January 14, 2026
Customer Service - Terrible
I have been a customer of theirs for around 2 years, buying regularly. Love the products and haven't had issues up until now, when my last order was incorrect. No responses from customer service at all which doesn't align at all with the gratuitous thank you card you receive on each order.I will not buy from them again (despite the good products) if they do not have a decent after sales process in place for people that are spending a lot of money on the brand.
Kate
January 11, 2026
Dewy skin cream and rice wash!
Ordered the rice wash and the dewy skin cream, since a month of using my skin feels so plump and fresh! I am getting so many compliments on my skin💜
Julie Haines
December 30, 2025
Poor Product Kissu Mask.
I bought a Kissu lip mask in gold.After only a few weeks I did not expect the gold colour to fall off the lid.It's not the premium produxy I thought.
Mrs. Lisa Craig
December 4, 2025
Having placed orders from multiple…
Having placed orders from multiple companies for Christmas gifting, Tatcha is the only one where I have ongoing issues with an order and response from customer services. Having received my ( very large order) I did not receive the large gift box ( which I paid £6 for)… after a third chase I was asked to supply evidence of invoice, packaging, products received ( all due a missing gift box) which I supplied. Despite 3 further emails I have had NO response either for the gift to be supplied or a refund. Despite loving Tatcha products, their customer services team has really let them down. Whilst this is only a gift box, it’s the principle hence the bad review from a very disappointed customer
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