tennis-warehouse.com Reviews
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2.3 / 5
Average user rating
71
Total reviews
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tennis-warehouse.com Reviews
Read real experiences from customers of tennis-warehouse.com.
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Thomas Tran
January 9, 2026
Terrible customer service
One of the most frustrating customer service experiences in my life. I've exchanged 12 emails and 2 phone calls to try to get my store credit for a return. The first 6 emails, the email representatives told me to please keep waiting for the return to process. In reality, the return had already been processed all along but it got lost in their warehouse. Despite their mistake, they still have not given me my store credit and are unable to resolve something so basic.
Leon Richer
December 26, 2025
Purchased a raquet from them and wanted…
Purchased a raquet from them and wanted to return it.They leave a return label in box that racquet was shipped making it very easy to return.Customer service were great.Will do business again
Ruben Bueno Rodriguez
November 6, 2025
Very helpful the workers and good…
Very helpful the workers and good prices.
Bmr Reynolds
October 5, 2025
Lied about delivery date
I just bought a racquet from them. Really needed it for 2 tournaments. They showed it'd get it to me last Thursday at checkout, which would be the day before my tourney.Yet, the morning of my tourney, I called them to inquire why I still haven't received it. The rep said they were behind in stringing. I said if they can't get it in time, why say it on checkout that they could get here by Thursday? She said oh, our system has issues, and we couldn't update that info. She said it'll be here by Monday.Since my 2nd tournament will be on Monday afternoon, I am hoping I'll get it beforehand. Now I just got a message saying that it won't be in until Tuesday.If their cart didn't say they could deliver, I would have called around for another store that could get it to me on time. I live near a city, so there are many options for me to choose from. I thought Tennis Warehouse was reliable, that's why I chose them. They also said that I could return it, but they won't refund me the special string that I ordered, even though they dropped the ball.I will never use them again.
Michael
October 2, 2025
They take your money over the phone and…
They take your money over the phone and promise delivery but never follow through
Tennis Star
September 25, 2025
They sold me a Nike shoe line that doesn't exist.
Searched a shoe brand (Nike) and model. Had numerous colors to choose from. Ordered one. Received the order confirmation, and the shoe name had an extra word in it. Searched the Nike website, and Nike does not make that shoe. They make the model I was searching. They make another shoe line with the other word in Tennis Warehouse's name for the shoe. But there is no combo line. The lines are very different. One made for lightweight and agile. The other extremely heavy and made for support and durability. I called Tennis Warehouse and they had no idea which shoe I was actually getting.
Anna Drozdenko
July 3, 2025
I purchased a pair of Lacoste sneakers…
I purchased a pair of Lacoste sneakers from Tennis Warehouse that began falling apart after just two months of light use — including a worn-out sole and damaged upper material. When I reached out for help, I was told there is no outsole warranty and that the shoes are not eligible for replacement, despite clearly being defective.To make matters worse, when I contacted Lacoste directly, even though I didn’t buy the shoes from their website, they immediately acknowledged the issue and shipped me a replacement pair without hesitation. That’s how a brand that stands behind its products handles customer service.Tennis Warehouse, on the other hand, only offered a one-time 20% discount, but only on a full-priced item — which feels like a way to push another sale rather than resolve a real quality issue.Very disappointed with how this was handled. If a global brand like Lacoste can take full responsibility, I expected much more from the store I actually gave my money to. I won’t be shopping here again.
Matt Wilcko
April 8, 2025
Quick to fix issues
I ordered 2 Yonix grips and ran into a problem with the adhesive backing. They sent me 2 new grips asap free of charge with no hassle. Will definitely order from them again.
Taylor
March 26, 2025
Constantly selling things that are out of stock
Why do they continue to sell things when they don't have them in stock? Ive ordered multiple time lately to be told after the fact that the product isn't in stock. Im sure it's because they don't want to miss out on the sales. It's dishonest and Im done shopping there now. Bummer.
Clive
March 13, 2025
Inventory and logistics issues
Tennis Warehouse continues to have inventory and logistics issues that get worse over time. My latest order was "in stock" when I ordered, but later that day became backordered for 10 days. OK, no problem. The 10 days go by, and now the backordered date is delayed by another 26 days. My suspicion is that the date will just keep extending and I'll never receive my order.My prior order was estimated to arrive in 2 business days when I checked out, and actually took 7 business days (10 total days).While I usually order the same item for a lower price through TW, I've started to pay a premium to get my racquets from a local store that is much more reliable. Too bad TW has gone far downhill in recent years.
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