the-citizenry.com Reviews
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2.4 / 5
Average user rating
160
Total reviews
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the-citizenry.com Reviews
Read real experiences from customers of the-citizenry.com.
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Hephziba Stone
February 3, 2026
Extremely unreliable and haven’t received my item!
I ordered a tapestry piece on December 8 & it said it would ship early January. It’s now February 2! I emailed them on January 5 to get an update on my order. Surprisingly they responded on January 8 saying:“Thanks so much for your note, and we're truly sorry for the delay. We see that the Amala Jute Wall Hanging was originally scheduled to ship in early January, but due to a delay in our restock, we were not able to fulfill them right away.The restock is still in transit and is expected to arrive at our warehouse next week, provided there are no additional delays due to the recent holiday, with orders shipping in late January to early February.”I then asked them once they received the item if they can expedite the order since it was originally supposed to ship out early January and they said they can’t since they work with a third-party that ships automatically from them. I then decided to email them on January 16 just to see if they had a better ETA & then got this response two days later:“Thank you for your note! I checked the latest update from our team, and the restock is still in inland transit to our warehouse. It is currently expected to arrive within the week of the 25th, assuming there are no delays with transport. Once checked in, we anticipate shipping within 1–2 weeks, so delivery may be around early to mid-February.We apologize for the inconsistent timing and want to assure you that we’re working to ship your order as quickly as possible. You’ll receive a separate notification once your package is on its way.”I then told them how unfortunate the situation is because the date continues to change and be pushed out further.Then on January 23 I took a screenshot where it said that the specific item would ship in 6-9 days. They also told me in a previous email that their ETA is accurate. If it was then 1. I would have already gotten my piece and 2. If I would have ordered the same exact piece on January 23 I supposedly would have received it by now. We went back a few more times but at this point I have emailed them another three times and I still have not heard back from them. I told them that now I am questioning that they are a legit business.
Colin
February 2, 2026
Stay Away
I ordered 2 different products, neither of which were delivered on time. One was delayed 2 months which I only found out after reaching out to customer service. The French linen bedsheets I ordered were more than double the cost of my previous set of sheets and they developed a hole in them after only 1 month of use. I still do not have my comforter that I ordered in November and it is now February. No one has reached out with an update. Pretty sad experience overall I would not recommend purchasing from this company.
UWS parker
February 1, 2026
I still don’t have my item.
I still don’t have my item.I went into your store in Soho and ordered it with an associate on 12/19.I was told I should get delivery on 1/5.Then I received an email the next day from you saying I had to reorder the item for some reason. I did that and now I still don’t have the item!
Susan Sommers
February 1, 2026
I highly recommend avoiding this…
I highly recommend avoiding this company. They are basically fraudulent, they say something will ship, take your money, and it never ships. In response to the reply to my review-I am asking for an immediate refund.
Matt
January 27, 2026
Missing items, zero customer service
I made in order in December and it arrived incomplete, one of the items was missing. I tried to contact their support line that doesn't work and emailed them several times with no response. I literally have no way of resolving the problem.
Brooks
January 20, 2026
Don't expect to get your order timely
Ordered a mirror from them in mid November with their website stating that it was in stock and would be delivered before Christmas. Fast forward to January 20th and nothing. I contacted customer support via email and the first time they said it would ship mid December, then late December. They do not send updates, the only way to talk to someone is through their customer support email and the information they've given me has not been accurate. I was then told on January 11th and they said the mirror is in their warehouse, but no shipping date or any information on the item. Still nothing about the delivery date or anything. This wouldn't be a problem if they were upfront about timelines and proactive about delays but giving zero information until you email customer support and then giving fake timelines makes things different. If you're thinking about ordering from them do so months before you actually want to use the item.
Kate Short
January 10, 2026
The Peruvian blanket is beautiful…
The Peruvian blanket is beautiful quality
RYAN P
January 10, 2026
Very misleading delivery time. Still haven’t received!
I ordered this rug in November and it said it would ship within 9 days. I’m currently 2 months later in mid January and the rug still hasn’t shipped. It feels very misleading that the rug wasn’t even in the country when I ordered it and I have been told that we are waiting on the shipment. There was no communication about the delay. I have had to email customer service periodically to get information… but, I’m always just told that we are waiting. Very disappointing.
Cat
January 10, 2026
Do Not Shop Here
I ordered a coffee table on October 26 and was quoted a delivery date of late Nov-early Dec. They use a separate company for delivery called Metropolitan Delivery. Delivery company scheduled the delivery date for Dec 16. The table should have a top, 4 legs, and hardware. On the first delivery attempt, when the delivery men opened the boxes, one had been mislabeled by Citizenry as the top when in fact it contained legs. I had to schedule a second delivery attempt. This time, they only brought the top and half of the legs. They explained that Citizenry never sent them hardware. I was never able to get Citizenry on the phone, they only have email. Eventually, Citiznery admits they don't even have the hardware which is why they stopped selling the table (even though they obviously sold it to me.) I was able to get a refund but will not get the time back that I wasted on this process. There was horrible communication between Citizenry and the delivery company and I, as the consumer, often had to serve as the liaison passing information between the two. I discourage anyone from purchasing from this site.
JG
January 7, 2026
Scratchy Sheets
I purchased the Stonewashed Linen Sheets. This are the least comfortable sheets I’ve ever used and I’m accustomed to linen sheets. I washed them 5 times now hoping they’ll soften, but they are unusable. Way too expensive to feel like sandpaper.
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