thegoodguys.com.au Reviews
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1.5 / 5
Average user rating
573
Total reviews
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thegoodguys.com.au Reviews
Read real experiences from customers of thegoodguys.com.au.
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Deirdre Boon
April 11, 2026
Online oven order paid for in full January 2026,no sign yet April 2026
Ordered and paid for in full an oven from Good Guys $1800 on 31/1/2026 and pain $59 for delivery. As yet no oven, no delivery. Rang the store spoke to Tianna today 11/4/2026 at 12.45pm absolutely no help whatsoever and then she put me through to a non existent customer care team!Rang the Good Guys again, spoke to Lincoln, absolutely very helpful and is arranging delivery on Monday .Thank you Lincoln.Tianna needs some customer service training and how to go the extra step for customers!
Bayani Benatiro
April 9, 2026
Bad service at Good Guys Castle Hill
I hope I have seen the recent reviews here when I completed the purchase of my appliances (for my kitchen reno) two months ago. Would have spared myself a lot of grief. After buying (at Good Guys Castle Hill) a Double Oven, a cooktop, an integrated rangehood and a double bowl sink and paid for a standard delivery. The items were delivered over two months later (way longer than the two-3 weeks promised initially) and when it was delivered today one item was missing. This was after two months of multiple calls and store visits, every time someone promising that someone will sort it out and call me back, but never did. Every time, it seems they just blame the person before and saying the person I spoke before should have helped me and sorted it out, then promising that this time he/she will speak to someone and make sure it gets sorted and will definitely call me back. Now I will have contractors twiddling their thumbs as they cannot complete their work on my kichen and my whole family not having a functional kitchen. Called again today and the same cycle is repeated and at some point being told that I may need to pick it up from the warehouse myself. This sucks big time!
Daniel Baker
April 7, 2026
All promises, no accountability
Staff have absolutely no accountability what so ever. They will do anything to get a sale. I settled with Good Guys after Harvey Norman quoted 1 weeks wait for delivery. This was a Tuesday, Good Guys said everything is in stock you'll have it delivered Saturday. They sent me a sales order within 20 min and I paid it immediately via BPay - the only option on the sales order. Delivery didn't turn up, no phone call, I had to chase them up.
Deegan Schenck
April 7, 2026
Horrible service with delivery
Horrible service with delivery. I was initially informed that the dryer I ordered was out of stock, but after a month passed with no updates, I checked online and saw it was listed as in stock. I was unable to update the delivery date myself, so I contacted them via email. Unfortunately, communication was extremely slow, with responses taking up to 9 days, and we kept going in circles about delivery dates. It’s ridiculous that I wasn’t notified when the item became available, and the email response time is unacceptable.
Gary
April 3, 2026
Missing stovetop
Ordered a stovetop online and was given a delivery date in 3 weeks time. Now 2 weeks past that date and no stovetop. Received email from the installer telling me the installation date is now for next year. Installer obviously knows something i don't. Tried the online tracking which told me absolutely nothing. Tried to use the online enquiry form and it doesn't work. They tell you your item will be delivered after a certain date which allows them to deliver virtually any time they want with no firm commitment.
A Jindal
April 2, 2026
Highly unprofessional company
Highly unprofessional company . They should change there name to bad guys . I ordered a mobile phone thinking they will send genuine product , to my surprise phone packing was opened already . First it was highly difficult to contact them and later when I manage to raise complaint , I am not getting any response back . I’ll take action against them through other means but I believe they are worst retailers in Australia
Nat
March 31, 2026
Don’t waste your time with an online order not in stock
I ordered a fridge on 27/2 with a “delivery from 4/3”.Received generic emails from GG to say “unfortunately we have a supplier delay and will contact you as soon as it is in stock to coordinate delivery”.27/3 Messaged through the chat function to cancel the order (as found it back in stock at my preferred retailer), to which they replied it actually was in stock and had no explanation for why I hadn’t been contacted. Organised delivery for 30/3, given a 4 hour window, no way to track the driver, and 10mins past the delivery window I just got a message saying Update - your delivery is due tomorrow……Only plus was that the person on the chat cancelled the order yesterday. Just waiting for my refund to come through now.Very disappointing experience and I’ll stick with my preferred online appliances retailer from now on, as they have been nothing but excellent.
Alison Tiekink
March 29, 2026
Absolutely poor experience
Absolutely poor experience. Ordered a washing machine on Tuesday for Friday delivery. I was given a timeframe for delivery (3 hour window) and ensued someone was home.Received a message that due to “unforeseen circumstances” it could not be delivered on the day - and to “standby” for a call from the delivery team. No call came and I had to follow up the next day. I was told that I would receive an sms within the hour advising of a new delivery slot. I was very clear that I had hoped for Sunday delivery as I was now nearly a week without a washing machine, but also that week day delivery was difficult due to no one being at home (and that we had arranged for someone to be home on expected delivery day).No communication came, and I had to follow up again (Sunday). I was told the delivery window had been moved to Monday afternoon (3 hour window). I said this was unacceptable given that this occurred on Friday and in my follow up I had said it would need to be after 4pm if delivery were to occur on Monday.I was met with attitude and “we can’t do anything about it” comment. Given it was there stuff up in the first place (and serious lack of communication unless chased up ) I found the whole “too bad so sad” attitude appalling.
Alex Tee
March 29, 2026
Terrible customer service
Terrible customer service. Bought a TV which has to be delivered due to the size.The delivery date was booked in at the time of purchase, and then the day before I got a text confirming the time slot.Less than 30 minutes before the scheduled delivery time, I got another text saying the delivery had been unallocated and wouldn’t be available until during the week.Both my wife and I work full time so it’s not possible for us to have a day off at short notice for something as trivial as a delivery.On contacting customer service, the response was ‘Sorry delivery is not possible today. Thanks for your understanding.’ And that’s all I got.Cancelled the order and will now purchase from elsewhere.
Graham Wallner
March 25, 2026
What a shame
What a shame. This company used to have a great reputation but after my recent experience, I can see why their reviews are so dismal. Washing machine delivered but the hose was too short (obviously this can’t be a new issue) but as they outsource the deliveries, so drivers unable to assist, left the floor wet and refused to put dryer on top cos I didn’t have the correct mat although last time they didn’t have a problem. Basically they just cut wait to get out of there. So you’ve lost a loyal customer in a highly successful competitive market.
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