The Good Guys Australia Coupons & Promo Codes

Ordered a fridge on February 27 for delivery starting March 4. Got vague emails about supplier delays but no real updates. On March 27, I messaged customer chat to cancel since I found it elsewhere, and they claimed it was actually in stock with zero explanation for why they never contacted me. We rescheduled for March 30 with a four hour window, but there's no way to track the driver. At ten minutes past the window, I got a message saying delivery was actually the next day. The chat person did cancel it eventually, but I'm still waiting on my refund. Really disappointing. My other online retailer handles this stuff flawlessly.

Ordered a freezer and stereo on February 4, 2026, and the delivery date keeps getting pushed back anywhere from three to seven days. Now they're saying first week of April, which means nine weeks total. I'm starting to think the company has financial problems since they took my full payment upfront and keep dodging delivery. The website keeps showing false information, and there's no way to contact them directly about your order. This feels intentional, like they're taking money and dragging their feet. If this doesn't get resolved, I'll have to involve a consumer protection agency. Even if it eventually shows up, I'm done with them and taking my business to Harvey Norman.

Had a really good experience today. Came in looking for a sale item that wasn't in stock, which felt like a setup at first. But the sales staff offered me a really fair deal with no pressure. I went in skeptical but left happy, plus the sales guy was pretty charming too.

Ordered a Russell Hobbs mixer on January 18 and paid immediately. It's now March 4 and still hasn't arrived after 45 days. Called their info line twice and got promised delivery 'this week' both times. This is unacceptable customer service.

I ordered a fridge online and was required to be available for delivery. My order was supposed to arrive Tuesday but showed up Friday instead, two days late. Zero communication beforehand, no texts or calls. Customer service doesn't exist at this place. I complained and they offered to waive the delivery charge, which makes no sense when they missed the delivery date entirely. The staff member online had no solutions and kept pushing a gift card instead. I strongly advise against shopping here. Customer service is terrible and calling to register complaints is nearly impossible. This company is a joke.

I ordered a fridge online and was told I had to be home for delivery. Scheduled it for Tuesday, but it showed up Friday with no warning. No texts, no calls, nothing. Customer service is basically nonexistent. When I tried complaining, they offered to waive delivery fees, which is ridiculous since they didn't even deliver on the right day. The rep online said there's nothing they can do and tried pushing a gift card on me instead. Save yourself the headache and go somewhere else. Their customer service is pathetic and you can't even get anyone on the phone. This place is a mess.

This store doesn't deserve even one star in my opinion. I'm finished shopping with them. Ordered something online on January 13 with a promised January 21 delivery, but they waited until the day before to say it wasn't in stock. I requested a refund, but they said they'd source it elsewhere. On the 24th, I found out delivery was pushed to the 28th instead. The worst part was the chat support person who told me to just wait and blamed it on holidays, then disconnected without helping. Never going back.

Honestly, they don't even merit a single star. I'm done with this store forever. I ordered something online on January 13, but they didn't tell me it was out of stock until the day before my scheduled January 21 delivery. I asked for a refund, and they claimed they found one somewhere else. Then on the 24th, I learned it wouldn't arrive until the 28th. What really got me was the chat support rep who just said to wait because of the holidays and then ended the conversation. Absolutely terrible service, and I won't be back.

Had a delivery problem that wasted my entire day, then I had to make an extra visit to the store just to sort out the refund. Really frustrating experience.

Worst online shopping experience I've had. Ordered a dishwasher to a regional area and they failed to pick up the order twice. After chasing them for ten days, I had to get them to restart the order a third time. I was frustrated because I had to do all the chasing and couldn't get proper tracking or confirmation. I'd already coordinated with an installer for equipment that never showed. Then they charge for delivery on top of everything. Complained to the store manager and got excuses, so I canceled. Switched to a different online retailer and they delivered free the next day. That's the standard I expect.

This is my third or fourth purchase from them, and they keep getting worse. I bought a TV and microwave in store, but my preferred microwave wasn't available so they ordered it for me and I paid upfront. A couple days later they called to pick it up, but when I got there they'd already sold it to someone else claiming they didn't know it was reserved for me. Really unacceptable.

Daniel at this store deserves way more than five stars! His customer service was outstanding. He had fantastic knowledge of the products, could find anything in the store, explained differences in a way that actually made sense, and even entertained my daughter with a magic trick. This guy went above and beyond and should definitely get recognized for it.

Recently worked with Arlyn at the Tingalpa location in Queensland to purchase air conditioning for our home, and I'm so thankful for his support. He was patient and incredibly helpful throughout the entire process, from helping me pick the right unit based on affordability and efficiency to handling the payment and delivery arrangements. I learned so much from him. His expertise and guidance were invaluable. Arlyn clearly deserves a leadership role if he doesn't already have one. He's a fantastic representative for the store. I'll definitely be coming back. Thanks also to Beth and Amy for the team support you provided. You're all excellent at what you do. Wishing you well during the holidays.

Got an iPhone here and was impressed by how fast they processed and shipped it. Stock was impossible to find anywhere else, but they had it available.

Fantastic visit to the Kawana Waters location today. Jack, one of their team members, really stepped up and helped us find great deals on everything we needed. His knowledge and friendly personality made the whole shopping trip enjoyable. He's definitely a valuable part of their team.