theragun.com Reviews
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1.9 / 5
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1743
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theragun.com Reviews
Read real experiences from customers of theragun.com.
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Paul Gilmour Author
March 26, 2026
Theragun Prime is Worst product
Theragun Prime is Worst product. Mine lasted 18mths before the battery would only give me 9 minutes on a full charge. Theragun company oh sorry but its out of its 12mth waranty. Oh and you cannot replace the battery or get it repaired. Shows why they only offer 12mths warranty. I wont be buying theragun again.
Raymond Carroll
March 26, 2026
Theragun Prime, 5th gen
The massager is powerful, and while its shape seemed awkward at first, I’ve found it to be a real advantage—making it much easier to reach certain areas. I also recently contacted Customer Support about an issue and had the pleasure of chatting with Oscar. He was extremely helpful and promptly arranged a replacement unit at no charge—excellent service!
Susan Norton
March 22, 2026
I contacted Therabody because my gun…
I contacted Therabody because my gun would no longer charge. I’ve had it three years with light use. I told them it is not under warranty I just wanted it fixed. They told me they don’t do that unless it’s under warranty. What a waste of money and customer service is horrible to deal with. If I could have given them negative stars I would.
Konstantin Babanakov
March 17, 2026
Non-functional Out of the Box
Non-functional Out of the Box Bought new, from Harrods. Out of the box, it did not turn on and did not charge, at all. The battery seems to be completely dead - the first time I've seen anything like this, hence the review. Shocking how such a huge brand can let out products like this. 2 days passed and I'm still waiting for the customer service to reply.
customer
February 22, 2026
Not made to last- don’t stand behind quality
$300+ device that is only warranted for 1 year. Mine is 4 years old and won’t run anymore, even with good care and minimal use.
Andrew
February 20, 2026
Dead after 3 months
My first Theragun lasted about 6 years. I loved it. My second one died after three months, and I'm now waiting for my THIRD warranty replacement. Hard to think of a company that dropped more in quality. It's garbage now, and the customer service is awful. STAY AWAY.
Timothy Garrett
February 2, 2026
Battery died and nothing they can do to help
Battery died because it is integrated into the unit, so it cannot be repaired. It's not under warranty. Quick responses from customer support, but they offered no solution. Now I'm throwing away a $300+ electronic devise. Very wasteful. Very frustrating!
Peterkins
January 30, 2026
I have a Theragun Elite 4th Gen which…
I have a Theragun Elite 4th Gen which charges to 100% while plugged in, but will not turn on when unplugged and reverts to saying 0% charge when plugged back in. EXPENSIVE MACHINE, EXPENSIVE PAPERWEIGHT.
Jules
January 26, 2026
Therabody Face Mask Glo
I wanted to like this, and I’ve tolerated it now 7 days a week for about a month. It just feels heavy and like it is dragging my face down. I have to hold it to try and make it comfortable. When I take it off I have deep indentations under my eyebrows and on the bridge of my nose. I have a small face and it’s just too heavy, if I tighten it up and shorten it over the top of my head it’s even worse. I wouldn’t spend the $$
Maurizio
January 24, 2026
Purchased a Theragun Prime Plus
Purchased a Theragun Prime Plus, after not even 1 month of use... Purchased 26/12/2025... yesterday the gun massager just completely stopped working. The massager was just like any other one that I have used upto now. Those failed over years for battery issues. This is a prime product... nearly 500€ paid in Italy at unieuro for it. And now it is already in the bin!Do not purchase this product, better off just getting a cheap one on Amazon.To not mention that in theory you are then supposed to dish out other money for the cooling head and for some other accessory "not included"...The massager itself is supposed to use an App, which is also developed really badly. Plus subscription of course. Total waste of time and money... never again am I buying anything from this brand.
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