thereformation.com Reviews
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1.7 / 5
Average user rating
810
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for thereformation.com.
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thereformation.com Reviews
Read real experiences from customers of thereformation.com.
Brands may not incentivize or pay to hide reviews.
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Jessica Wilsher
January 27, 2026
Speedy delivery,appalling returns process
I received my order fairly quickly but unfortunately had to return,which is where it all fell apart. In spite of numerous emails to customer service,I had no contact from them. And when I finally managed to get the returns portal to work,it wasn’t made explicitly clear that you had to print your own return label. Having no printer at home made this extremely difficult. Had I known all of this,I would not have taken the chance of ordering from them in the first place. I should have read the reviews!!
Rebolu
January 19, 2026
Great selection of clothes and…
Great selection of clothes and shoes/boots. Love the sustainability aspect of the clothes especially the ones made from Lyocell.Very Helpful customer service team!
Anna
January 15, 2026
Mixed quality but they are dishonest…
Mixed quality but they are dishonest about their return policy. I ordered several items to try and I want to return them because the quality is bad for the price and they do not fit me. They mentioned free returns when I bought the items and nowhere did I see "final sale". Now, I am unable to return them, so £300 going down the rubbish bin. I have never seen such policy - I always shop online and I have never had any trouble returning an item purchased online - I am checking tlmy customer rights because I thought it was a legal requirement to accept returns for items purchased online. I must say that the 2 others items I ordered were good quality, so you really need to be lucky. Definitely never doing any online shopping with Reformation.
Ilka
January 14, 2026
Bad quality, expensive and no refund
I ordered two dresses in December and returned both of them immediately, because the quality was bad, especially considering that both dresses cost over 300€. It is now almost 4 weeks later and I still haven’t received a refund or even a confirmation. I reached out to the Reformation customer support via email and opened a PayPal complaint with all the information and receipts. Don’t buy there if you aren’t completely certain that you will like the clothes and don’t plan on returning them!!!
bibi pantmanee
January 14, 2026
My refund takes way too long
My refund takes way too long. They received my order on the 31st of December and I filled in a complaint on their website, but did not receive a proper answer. I e-mailed them on the 11th of January, and I still have not received my money of 164 euros.
Alicia McIntyre
January 12, 2026
The quality is shocking
The quality is shocking. Seams don't line up, fabric feels cheap, doesn't fall nicely, and the zips puffed up at the back. Considering the price, it's honestly unacceptable. Fast fashion with a hefty price tag. Wouldn't buy again.
FightHub User
January 12, 2026
So disappointed with the quality
So disappointed. I have been a customer almost from the very beginning, when the store was online-only. The dresses are pricey but very pretty. However, this year there have been serious issues with their products. Dress sizing is all over the place, and since we purchased during a sale, we were required to measure the dress as instructed to prove the sizing issue, even after submitting photos. Shipping takes forever, and when multiple dresses are ordered, only one arrives, with notifications being misfired. One of the dresses arrived after the button felt out. The company’s logistics seem to be having issues, and customer service appears to be based overseas.
James Hanbury
January 10, 2026
Terrible customer service
Called the Kings Road branch many times, but the phone was never answered. Drove 2 hours to London to buy a pair of jeans. Walked into empty store to be met by THREE sales assistants all wearing headsets to communicate with each other. I asked why they never answered the phone. Without hesitating they told me they never answer the phone because they are too busy! No one else in the shop! I asked for a standard size pair of jeans and guess what - none in that size in ANY of their stores. Unbelievable. Terrible attitude and a total waste of my time. I will not be returning.
Emma taylor
January 8, 2026
Do not buy these clothes
Do not buy these clothes . They are poor quality When you return you are left waiting weeks for refund. Zero response from customer service Thank god purchased through Klarna and have proof of postage They owe my £240
Залина Карсанова
January 6, 2026
I ordered the Tilda Knit Dress for $215…
I ordered the Tilda Knit Dress for $215 and received it today. Unfortunately, I was very disappointed with the packaging. The dress was only wrapped in plastic and placed in a paper shipping mailer that arrived dirty and badly wrinkled.For such an expensive item, I expected a nicer presentation. Even more affordable brands like Zara or Alo take better care with their packaging.This really took away from the experience and made it feel not worth the price.
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