thetileapp.com Reviews
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1.6 / 5
Average user rating
374
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for thetileapp.com.
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thetileapp.com Reviews
Read real experiences from customers of thetileapp.com.
Brands may not incentivize or pay to hide reviews.
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Angelika W
March 14, 2026
Since change to app 360 it is rubbish…
Since change to app 360 it is rubbish and doesnt work. I had older device on previous apl and it was great
Sahib Rahman
February 27, 2026
Worst tracker ever
Worst tracker ever. Will only track it if you’re sitting next to it.
Kimber Graser
February 2, 2026
I’m extremely disappointed with both…
I’m extremely disappointed with both the product and the company’s response.We purchased a Tile Slim (wallet tracker) at the beginning of December as a Christmas gift, so it was not unboxed or used until December 25. We began using it in January and quickly realized that it never worked at all. The wallet Tile never updated, could not be located, and was essentially unusable from day one.After attempting to troubleshoot and use the product for several weeks, I contacted customer support on January 30 — roughly 30 days from first use, not purchase. Initially, the company was not willing to offer any resolution at all and repeatedly cited their return window based on the purchase date.Only after escalating the issue was a warranty replacement offered. However, a replacement of the same product is not a meaningful solution when this appears to be a widely documented, systemic issue. A simple search shows thousands of similar complaints reporting that the wallet Tile does not work.Despite clearly explaining that the product was defective from first use and that a replacement would not resolve the issue, the company refused to provide a refund.This was not a late return or buyer’s remorse, it was a defective product paired with an unwillingness to stand behind it. I would strongly caution anyone considering the wallet Tile to read reviews carefully and be aware that if it doesn’t work (which seems common), you may be stuck with it.
Neil Hooper
February 1, 2026
UTTERLY USELESS PRODUCT!
Perfect device for finding which jacket pocket you've left your keys in. Just make sure your wearing the jacket, or your tile will be out of range!UTTERLY USELESS PRODUCT!
E Best
January 18, 2026
Shocking -please don't bother
Shocking -please don't bother. complete waste of money
Sean Marshall
January 15, 2026
Honestly don't even think about buying…
Honestly don't even think about buying a Tile, had them for years, latest model hardware fault less than a year after activation. They are hopeless and unhelpful. They don't want to replace, and keep incorrectly stating that it's a 5 year old device and no longer made. This is false, it's still sold on Amazon, the model is a Tile Pro 2022, was it sent via a time machine as the device wasn't out 5 years ago
paige gilberti
December 24, 2025
Horrifically managed company that has…
Horrifically managed company that has taken a great idea and turned it into a nightmare. While my location is generally accurate The upselling to premium protect is so aggressive that I am so far unable to change the battery in my device. No matter what I do it won't give me an advice option and it won't let me confirm my "regular" Premium subscription through the app either. The only way I can do anything is if I try premium protect for free " " which is a tripling of costs over the current subscription I have. This is ridiculous. Can someone take this great idea and actually make it work? It is not rocket science.
Laura Guerin
December 2, 2025
Love my Tile and app!
Always works for me. Love the Tile! What a life saver!!
Angela Bianconi Rhodes
November 22, 2025
lousy customer service bad design…
lousy customer service bad design can't change battery on some models they call this planned obsolescence will not purchase again!
daniel raphael
November 18, 2025
Super rubbish company never don't buy
Super rubbish company never don't buy When it's come fault the customer service is super poorly 1 of my tile disappear and he can't see how 3 weeks escalate i offer them to give me new 1 , ignore
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