thetot.com Reviews
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2.2 / 5
Average user rating
264
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for thetot.com.
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thetot.com Reviews
Read real experiences from customers of thetot.com.
Brands may not incentivize or pay to hide reviews.
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Maria D. Gonzales
January 29, 2024
I think this business closed but there…
I think this business closed but there are some of us that are owed money. Anybody know how to file a claim against a closed business? Thanks Maria D Gonzales
Janette Espejel
January 23, 2024
Don’t buy in this website
Don’t buy in this website, since September 2023 I ordered and I never receive my order, they replied my email explaining me, they was so delayed with their shipments, I spent $175.00.
Stephanie Johnson
December 30, 2023
Do not purchase from this company
Do not purchase from this company, it is a scam. I placed an order in Oct. it is almost Jan. And I have not received my item or a refund. I have contacted their customer service several times and no one has responded. They do not have a phone number and you can not leave public messages on their social media.
P G
November 27, 2023
Plz don’t trust this .
Plz don’t trust this .. I bought family matching pairs in august 21 2023 and till to date they haven’t deliver… Worst customer service … they never reply you .. and there is no way to contact them directly … Neither I have got my money back … never buy from them nor recommend anyone ..😡😡
Eva
November 26, 2023
RUN...fast
RUN! I'd give zero stars if I could. Total scam. They are not responding to any customer inquiries, and have removed their tel #. I placed 2 orders in June and August and received nothing, yet was charged. Initially they kept saying there is a delay with the warehouse, now they don't even reply. Really diaappointing. Take your business elsewhere.
Ly
November 25, 2023
This company is operating as a scam
This company is operating as a scam. They list items that they don't actually have any intention to sell. I made a purchase but after weeks of nothing I checked in and customer service keeps telling me there's been a warehouse delay. I've gotten that message for FOUR months now. They will only offer store credit, no refunds.. no fulfilling the order, but what good is store credit for a store that has no actual goods to sell? Every item I purchased is still listed on their website as currently in stock, so they are trying to trick more people into giving them money that they have zero intention of actually following through with. I've actually purchased from thetot previously and truly did used to think of highly of the site, but it changed in 2023, I think someone else has taken them over or they are preparing to be shut down, or they absolutely aren't the same business they used to be, something has changed. Steer clear, this place is not going to send whatever you order from them.
tdeghunter
November 24, 2023
Placed order on Oct 1
Placed order on Oct 1, 2023. Order confirmation received by email with promise of tracking number upon order fulfillment. No tracking information came. Credit card charged in full. I have reached out 6 times via their customer service website, each time receiving receipt confirmation and promise of response within ~3 business days. It has been nearly two months and no word from TheTot. No phone number listed on website and numbers found online are disconnected. Totally unacceptable and fraudulent. I have ordered from them in the past and really liked their pajama products. Never thought to check company status, but apparently there was reason to have done so. I filed a complaint with BBB.
Kelly Nelson
November 7, 2023
They have gone under and are not…
They have gone under and are not fulfilling any orders or responding to any customer inquiries, but they are still accepting orders and taking payment. Don't buy from here. I ordered in August and my order was never shipped. Customer service didn't respond to my messages. I disputed the charge with my credit card company.
Kristina Chmukh
October 24, 2023
They take your money
Please don’t order from this company.. my aunt recommended this place. My baby really needs a hat it’s cold outside. I placed an order 3 weeks ago. There’s no tracking number. No response to my emails. No phone number I could call. I’m so sad I had to waste my money. I am hoping they respond to me.. order T216168512
Liz Padilla
October 24, 2023
Order not shipped and seller is not responsive
I placed an order on September 13, 2023. It is now October 24, 2023 and I have not received the items. I requested a refund but seller is now unresponsive.
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