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thetrainline.com Reviews

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Join 137,550+ users reviewing Trainline. Read verified ratings and real customer experiences on thetrainline.com before you order.

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4.2 / 5

Average user rating

137550

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for thetrainline.com.

Score

4.2

out of 5

Great

137.6K Reviews

5

69%

4

11%

3

5%

2

3%

1

12%

Brands may not incentivize or pay to hide reviews.

thetrainline.com Reviews

Read real experiences from customers of thetrainline.com.

Brands may not incentivize or pay to hide reviews.

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R

Richard W

February 5, 2026

The new system for rail tickets on Great Western!!!

This is not a criticism of the staff but getting 5 tickets for one return train ride into London on the Queen Elizabeth Line is confusing . The old system getting at most 2 x tickets (one for each way) was so much easier and straightforward.

C

chris

February 5, 2026

Booking was easy

Booking was easy

A

Adrian

February 5, 2026

Clear price guide to each ticketing…

Clear price guide to each ticketing alternative

J

Juliette Steen

February 5, 2026

Easy website to get around

Easy website to get around

G

Grace Schmidtke

February 5, 2026

Convenient

Convenient, simple to books d price wise very reasonable

A

Angela

February 5, 2026

It’s good

Very easy to use app ..

I

Isobel Cullen

February 5, 2026

User friendly

I always find the Trainline easy to book with, plus it finds the cheapest tickets

N

Name Suetrebleclef

February 5, 2026

They save you time

They save you time, they know how to apply deals to save, the site is easy to use.

A

Angela

February 5, 2026

Never a problem ….

As always straight forward and easy to book we travel lots for business and pleasure and have never been disappointed 👍

T

Tim W

February 5, 2026

Easy to book what I needed 👌

Easy to book what I needed 👌Did not use the book a car option tho as last time that was a disaster 😒

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