thrifty.com Reviews
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2.0 / 5
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3580
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thrifty.com Reviews
Read real experiences from customers of thrifty.com.
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Ana Maria Faria Branco
January 23, 2026
Positive experience in Sint Maarten
We recently rented a car at Dollar Thrifty in Sint Maarten, and our experience was professional and friendly right from the time of pick up to the time of delivery a week later. I want to thank Dariah and Leo for taking good care of us. They served us an hour before they had actually opened the doors to the public, and took us to the airport right after, thanks again.
Gayla Dollar
January 22, 2026
This occurred at Corpus Christi…
This occurred at Corpus Christi Airport. We tried to check in at 10:15 for a 10:30 reservation but was told car was not ready and she didnt know when car would be ready and that It might be an hour or more. She was very willing to upgrade us to a SUV for $18 more per day. She was rude and said a reservation only means we will have a car but doesn’t know when. She said there were 3 or 4 more people waiting on a car. The place was virtually empty so I don't think so. She also said that I could not be with my husband when he checked in. There were no other people in line or standing around. We have rented many cars but have never had a bad experience until this time. What is a reservation and what is this about a wife could not be with husband while checking in?????
HF
January 21, 2026
BEWARE- Toll charges - overcharging.
BEWARE: pressure sales and overpricing for Tolls.My experience with this company-I am writing to formally raise a complaint regarding my recent car rental experience with Thrifty, booked through Carflexi.com.My booking clearly stated a total charge of USD 937.98, payable at the rental desk, and included full insurance with zero excess, zero deductible, and no deposit/bond required.Upon arrival, I waited at the Thrifty desk but was directed to the Hertz desk, where I was assisted by a representative. At no point was I informed that Hertz and Thrifty operate under the same company, which I believe would have been appropriate and professional to disclose.When I presented my documents and prepared to make payment, I was unexpectedly informed that a refundable deposit was required, directly contradicting the terms stated on my Carflexi voucher. Despite my clear explanation that I already had full insurance coverage and did not require additional protection, the representative repeatedly attempted to sell me further insurance products. I declined these offers.I was then persuaded to accept a full-to-empty fuel option, which I would not normally choose. I was unfamiliar with fuel prices in the U.S. and the location of nearby fuel stations, and I relied on the representative’s assurance that this was a “very good deal.”This of course was my choice, and I have found fuel is very cheap in the US. Additionally, I was sold a breakdown cover, despite initially declining it. The representative used what I view as fear-based tactics relating to potential breakdowns, flat tyres and costs, which ultimately pressured me into accepting coverage I did not fully understand or believe was necessary.Thankfully, I had no run-ins with deers, or road accidents. The most significant issue, however, relates to the toll pass. I was informed that toll roads could not be paid by cash or card and that a toll pass was therefore mandatory. Based on my previous visits to the U.S., I believed this to be an EZ Pass and understood that I would only be charged for actual toll usage.At no point was I informed that I would be charged USD 20.99 per day, nor that the total charge would amount to USD 419.80. I made it clear that I would only be driving within Maryland, with possibly limited trips to Washington, D.C.I crossed the Bay Bridge fewer than ten times during the entire rental period. The toll for this crossing is USD 6, meaning my actual toll usage should have been approximately USD 60–70. I reasonably assumed that any unused balance would be refunded. This did not occur.I feel misled and taken advantage of. Charging USD 419.80 for toll usage when the actual cost was a fraction of this amount is entirely unreasonable. The representative did not explain the pricing structure and applied undue pressure, leaving me with no opportunity to make an informed decision.As a result, my total charges amounted to USD 1,858.28, nearly double the amount I had carefully budgeted (USD 940). I have rented vehicles many times in the past and have never experienced such sales tactics or lack of transparency.There is no contactable email address/ customer service. The webpage contact form is USA only and does not allow you to add your information for a different country.You can not reply to any emails from Thrifty. Making them uncontactable. Hertz contact /customer service page is unavailable.So, you can not bring anything to their attention.
Larry Whelan
January 20, 2026
Car I told I'd receive was not the car I got.
I talked to three different Thrifty employees, two before the rental began, about my need for an all wheel drive car. On each occasion I was assured that an all wheel drive car was reserved for me. During the rental, I got into an area where it was apparent that I was not driving an all wheel drive car. I checked the vin number and verified that it was not all wheel drive. I complained to the agent upon return who made a bunch of notes and stated that they'd look into it and get back to me. To date I haven't received a call back.
J. Spreng
January 19, 2026
Let them sign your car return time!
When picking up the car, the agent sneaked in an insurence without asking us. It is our own mistake that we signed the contract without checking. But when the credit card bill arrived, we learned that they charged us an additional day, stating that we returned the car too late.This is not true, and we sent them proof: Debit card bills showing when we fueled up at the gaz station, then (after flight check-in and security) airport shopping and terminal restaurant. According to Thrifty, we returned the car AFTER eating in the terminal... - funny.Now they write that they need the flight boarding pass, which of course we do not have anymore, two month later! And why should we? Last time, we took a bus to the city for a further stay of 3 days... - nobody is required to provide a boarding pass, which doesn't proof anything. They just never commented on the impossibility of the check-out time compared to our shopping and restaurant receipts.Thrifty - never again.
Emily
January 19, 2026
Fantastic Customer Service
I’m really impressed with Thrifty’s customer service. It was my first time renting a vehicle, so I didn't know all the rules. When I was informed that additional insurance had been added to my rental despite knowing my decision to decline it, I reached out to their support team. They responded promptly and refunded the charge without any issues. Mistakes can happen, but the way they handled it was excellent. I’d definitely rent with them again.
Helen Pullen
January 18, 2026
Be very careful with Nifty Thrifty USA
Car was fine, customer service was appalling. We were charged £2,500(!) for a 5 day car hire in the USA. Their staff at Los Angeles put our bank card through four times and they never recognised the deposit we had paid through Expedia travel. The onus was placed upon us to prove it was their fault. This took time, lots of phone calls and the excess payment caused lots of distress. They did provide the accidental overpayments back but never recognised the additional costs we had incurred to correct their errors or our deposit. Be very careful with this company. They may be cheap but their customer service is terrible. We will never use them again.
Bella King
January 14, 2026
Awful Thrifty experience at LAX
After landing at LAX and getting the shuttle (with a very tired two year old), I was told that the wait would be over three hours for any car? Barely an apology, lots of upset customers. I cancelled on the spot.
Dan
January 13, 2026
Thrifty insurance scam at Malaga airport…
We booked a car at Malaga airport through Holiday Autos. On arrival I informed them I did not require any insurance other than what I got through the booking. No problem they told me. On getting home I’ve noticed a £268 insurance charge. I’ll fight it but pretty sure I’m fighting a losing battle. Last time i will use thrifty. These guys need regulated
Kamran Roodsaz
January 13, 2026
Not recommended
Despite the fact that I repeatedly stated that I did not need insurance, they still charged me for it. The communication afterwards was very difficult. Unreliable company. Not recommended.
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