thrivemarket.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 6,438+ users reviewing Thrive Market. Read verified ratings and real customer experiences on thrivemarket.com before you order.
Related articles
4.2 / 5
Average user rating
6438
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for thrivemarket.com.
Brands may not incentivize or pay to hide reviews.
thrivemarket.com Reviews
Read real experiences from customers of thrivemarket.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
JANET KIRCH
April 3, 2026
Exceptional service
Thrive Market really has the best customer service. I love that I can order frozen food and it be delivered to my door. I can’t get these items in my local town, and would have to travel 4hrs round trip to get them. When I had a problem with the shipment on my last order, and a couple items broke open enroute, I called and got an AI operator, who completely understood my problem and sent me to the right place. Petal was my helper, and she was superb! She did not hesitate to refund my items and gave me additional $ for my inconvenience. Exceptional service, and I will definitely use them over and over.
Cecil Ford
April 3, 2026
If we could this 0 stars we most…
If we could this 0 stars we most certainly would! My wife tried this service not even for one day. She signed up during a trial period, did some looking around and ended up canceling the same day as we decided we did not need this service. AGAIN she CANCELLED the SAME DAY very much so within the trial period (SAME DAY). All of we sudden we got a notification that a curated order is being delivered to our home full of items we have no desire to have nor do we need. She attempted to contact customer service and was met with links that do not work and was then forwarded to the worst AI chatbot known to man. She saw the order on the site and it was in a processing status. The AI chatbot then asked if she would like to change the items in the order (due it being in a processing state), my wife agreed but when she attempted to change the items in the order, she unsuccessful due to the order already being shipped. 1 - AI chatbot... "Would like to change items in the order"2 - My wife " might as well since you won't let me cancel the order that I didn't place to begin with3 - AI chatbot... "I'm sorry you cannot change items in the order because it has left our warehouse..."ThriveMarket is a horrible service that not only steals peoples money but is very sneaky about it as well. We will be contacting our bank to inform this $139 charge was for an order we did not place because again my wife CANCELLED HER MEMBERSHIP WITHIN THE TRIAL PERIOD (SAME DAY SHE STARTED IT). They rely heavily on a kindergarten level AI chatbot for assistance and you will never reach an actual person for support. Plus I am almost positive the responses from ThriveMarket on TrustPilot are "canned responses" and could be bots as well. 10 out of 10 DO NOT Recommend!
Vanessa Nedvins
April 2, 2026
Thrive Market always has the best…
Thrive Market always has the best offerings, great prices and exceptional service.
Paul
April 2, 2026
We tried Thrive Market for a year
We tried Thrive Market for a year. We were hoping for the best since we live in a rural area and appreciate healthier food choices. The overall rating would have been about 3 stars based upon food selection and cost effectiveness, until we experienced many of the negative customer service policies that Thrive Market has chosen to adopt. Policies that feed into the online perception about how Thrive Market scams people and how they won't change their policies based upon a "small percentage of negative feedback". They'll apologize and thank you extensively for making the Thrive Market community better, but they haven't changed their behavior. All corporate double talk. Repeated apologies and acknowledgement with no action. They don't seem to have the capability of processing feedback, which is usually a sign of a business that is arrogant, and only listening to consultants driven by Market data, not their customers. When you combine their intentional policies, they lead to all the negative experiences people list here and on other platforms. Making it too tough to cancel, keeping an open account against your wishes (or having to fill out an extensive form for review), not refunding membership fees after 30 days (which keeps the account open on purpose), demanding a payment source on file even if you canceled, not syncing your cancelation with the recurring food orders, so they can keep sending you stuff you don't want after cancelation. No confirmations of the requests submitted to their Customer Service. All these issues could be easily handled by programming and a few policy changes if they wanted to. Especially the unbelievable policy about demanding a payment source on an account you requested closed, but the account isn't really closed. People have had to change accounts because they can not trust Thrive Market's policies and programming. You want customers - reply with how you have done something to address your customer's concerns, not just more apologies.
Tracy
April 2, 2026
Poor packaging - people who freeze meat, beware...
I woke up to a bloodbath this morning on the counter. I had purchased a double pack of their organic beef stew chunks, froze them for a few months, and when thawed, the packages bled all over the counter and had a bad smell. Chatbot told me since I didn't contact them within 30 days, tough shit. I should be able to freeze meat that comes into the house and thaw it with minor bleeding, if any. It happens, I get it. This was just thin plastic that couldn't handle the thawing process and burst. Another thing pissing me off is their website. Extremely pushy. Something is very off with this site. I asked them to cancel my membership and have no intention to return. Time to reach out to my local farmers.
Melissa Contis
March 31, 2026
Great service and products
Great service and products, very kind and caring customer service, handled my issue immediately and professionally, they did not waste one minute of my time when I contacted them.
J Farber
March 31, 2026
Good customer service is hard to find!
I had an issue with one of the products that I bought from Thrive Market and I sent a message on a Saturday morning. I received a response within hours on the same day. The customer service was excellent. The response was caring and Thrive Market satisfactory responded to my issues. I was very satisfied with my experience. I will be continuing to shop with Thrive Market. Good customer service is not readily available every where and I like to reward companies that care about their customers with my continued patronage.
Aimee
March 30, 2026
I had a wonderful experience, Edward was GREAT!
I had a wonderful experience with customer service representative Edward. I was going to cancel my account, and he explained some possible options. I still closed my account, but Edward was very pleasant throughout everything. I appreciate when a company has customer service that listens.
C Jason Landau
March 28, 2026
Customer Service.
Fantstic customer service.
Imelda Kenny
March 26, 2026
Excellent Customer Service
Thrive is the number one online store I use for all of my products, they excel in providing their customers with detailed information about the products and offer the best prices, quality and service.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).