tillys.com Reviews
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February 11, 2026
by: Jennifer Hunter
1.3 / 5
Average user rating
211
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for tillys.com.
Brands may not incentivize or pay to hide reviews.
tillys.com Reviews
Read real experiences from customers of tillys.com.
Brands may not incentivize or pay to hide reviews.
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Carl
January 10, 2026
A total farce of a company
A total farce of a company. I placed two separate orders that were supposedly shipped on the same day (with unique tracking numbers). Only one package arrived, the other was nowhere to be found. The delivery confirmation photos are literally identical. Both showing the exact same image of a single package. Then they claimed they aren't responsible for stolen packages and that I should file a police report. Blatantly ignoring the fact that the two packages have the same delivery confirmation photo which of course only shows a single package (which in fact was not stolen). Perhaps that's an issue with the carrier, but Tilly's wouldn't even acknowledge that it made no sense. Goons. Shouldn't be in business at all.
BB
January 5, 2026
Horrible customer service
Horrible customer service. Shoes I ordered were never delivered. Delivery photo showed white paper. Opened a claim, waited for a month. Never received a refund or the shoes. Never ordering again. Shoes never delivered. I filed a claim, provided verification of my front door-even though the delivery photo only showed the corner of the package and not the actual location. I was neither refunded nor sent a replacement. I believe everything is fake about this site.
Karen
January 3, 2026
Zero stars
Zero stars. Tried to cancel my order via email 15 min after ordering and also made a phone call to customer service before my order even shipped because I found the item for half the price. They refused and created a shipping label immediately after I spoke with customer service knowing that I didn’t want the item shipped. Don’t order from Tilly’s! theyre overpriced, charge too much for shipping in returns and have terrible customer service!
C
December 31, 2025
Scammed by Tilly's.
I ordered from Tilly's on the 2nd of December and as of the 31st of December I still have not received my items. These were suppose to be Christmas presents but that has now been ruined due to the lack of support and effort from Tilly's. I contacted 5 plus times in hopes of getting any information or help but instead was lied to about where my package was and received false package updates. To top it off, I haven't even received a refund and have now waited over a week just for the Supervisor to respond.
Sandy Davies
December 31, 2025
I received a 20% discount coupon code…
I received a 20% discount coupon code for being a first time customer. I couldn't get the code to work so I called customer service. I was told to go ahead and order the item and they would apply the credit after submitted the order. That didn't happen so I called them and they tried again and then said the code couldn't be applied to the sweatshirt I ordered. They refuse to honor what they told me. I would not have ordered that item if it couldn't be applied.
User
December 30, 2025
Does Tilly’s have a customer service dept…
Bought shirt online and it came with stain on it! Called customer service cause they wanted me to pay for shipping to return it when I wanted to keep it but needed new one due to stain! Was on hold for over 45 min and never got call back! Also emailed Tilly’s customer service and no one emailed me back either! Does anyone work for Tilly’s customer service?! Worst customer service ever!
john hill
December 30, 2025
4 to 5 week waiting delivery time and…
4 to 5 week waiting delivery time and still not delivered.emailed the first time no response,2nd time sent a cheeky one and received a kert reply 4-5week delivery time, i get things from UK-USA quicker.IF the order finally gets here wont use again.
Ivan Holub
December 23, 2025
DON'T BUY ON TILLYS
Yesterday I bought G-Shock watch on Tillys, my money was withdrawn from my bank card, but on the website at the same time I saw an error that 'some error happened' and no order was present in the history and my account of Tillys. They do not respond to my email. They are thieves.
Zachary Bornholdt
December 21, 2025
Don’t order anything near holidays
Said things would ship and arrive before Christmas and now we have been hit with “unexpected delays”. We ordered 2 weeks before and now who knows when items will arrive, they have no clue either…. If you can’t pick it up in store don’t bother.
Johnnika Poole
December 19, 2025
Never Shop with them
My package was stolen and I provided proof. They wouldn’t offer a refund or a replacement. Told me to file a police report. No help at all. Most major companies will at least offer a replacement or a refund will never shop with this company again.
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