timberland.co.uk Reviews
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1.4 / 5
Average user rating
586
Total reviews
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timberland.co.uk Reviews
Read real experiences from customers of timberland.co.uk.
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JamboJambo
March 5, 2026
Never Again!!!
Paid £120 for a pair of timberland boots on the 28th of february its now the 5th of march and tracking the item the boots are still not with the courier yodel and so i emailed timberland asking when i might expect them and then was told they are expected on the 12th of march so literally 2 weeks to wait on a pair of boots if i had known that i would never have purchased them
Customer OJ
March 4, 2026
Wrong colour boots twice
I ordered a pair boots, they sent me the wrong colour, sent them back and re ordered. They sent the wrong colour again the second time. Sent them back. I have emailed them twice about this with no response, emailed them a complaint no response. Do not buy from Timberland customer service is shocking!
Andrew P KIRK
February 27, 2026
Quite at variance with Regatta &…
Quite at variance with Regatta & SportsDirect.CON. Excellent quality. Comfy shoes. As & when difficulties, seldom arose free gratis replacements and/or refunds, were forthcoming. Thank you
Phil Burnett
February 25, 2026
I recently bought two pairs of…
I recently bought two pairs of @Timberland shoes one of the boxes was empty and after a non investigation they kept the money and refused to refund.
Bethany
February 18, 2026
Appalling customer service
Parcel never delivered by Yodel, Timberland Customer services useless, would not give a refund. I claimed a chargeback through the bank which was rejected, I disputed this and finally had a refund, but this has taken 3 months! Multiple emails to customer services were ignored. I will never buy from Timberland again!
TrustDetector
February 15, 2026
Garbage Quality, horrible support
They just sent me another pair with manufacturer defect. Absolutely garbage products. They promised me a call back from manager 3 months now, which never happens. Bunch of thieves and scammers, avoid this company at all cost !!!!!!!!!!! They owe me money for multiple price matches and refunds. Their support is not existent, they will gaslight if you have any query.
Zakir Lalani
February 6, 2026
Terrible customer service and delivery
Awful customer service - they didn’t attempt delivery when I was in the house, then I gave them a date that worked and they again didn’t deliver it, then I emailed as told them I was going on holiday so to cancel/refund the order as I wouldn’t be in the property to receive them and I was no longer interested - as I needed the shoes for the trip.Instead of listening, they again tried to deliver the shoes and left them outside in the wet - when I won’t be home for a week.I now have to go through the effort of returning the boots. Your delivery partner Yodel is terrible and the customer service communication from Timberland was poor too.
Susan Sim
February 2, 2026
My son sent me a £50 gift voucher last…
My son sent me a £50 gift voucher last year for my birthday with Timberland. I ordered a woolly hat for winter online. The hat took more than a month to arrive, I wasn’t even sure it was on the way as the order status didn’t change from ‘In Transit’After a month I cancelled the order via a telephone conversation with customer services and asked for the money to be put back into the voucher do I could front it in person, in a Timberland shop. When I purchased a hat in the shop, the money had not been put back onto the card and to save embarrassment, I had to pay for the hat. In speaking with customer services, I was offered no apology. I was told I would get the money back before Xmas. I am still waiting!!! Such appalling customer service, delivery and online service is not fit for purposes. I would not shop at Timberland ever again. I am still waiting for my money at the beginning of Feb to be out back into my card.
Matthew
February 1, 2026
Dissapointment
I've ordered few different pairs of shoes, and 2 were in unacceptable state upon arrival. Shame on you Timberland ! Sending bad quality shoes to the customers ! Not to mention random refunds, sometimes refund will be processed fairly quickly, sometimes you need to call and remind Timberland that they owe you refund. Their "price match" is only if you will call and ask three or four times. And they still can't get it right. Shame, bad company. Stay away.
Danish Mistry
January 26, 2026
Non-existent customer service
Bought a pair of shoes online, what should have been a routine delivery, has turned into a real pain to deal with since the courier company lost the item, and they won't locate it now. Speaking with Timberland, they also won't give me a refund for the item to go and buy it from somewhere else and won't help me to find it either.A very poor experience and wouldn't buy from here again.
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